IT Business Analyst - Admissions

 

Indiana Tech is a thriving, independent, teaching-oriented institution with a focus on career-oriented programs in business, engineering, information technology and computer science, criminal justice, life sciences, human services and many other concentrations. Indiana Tech enrolls nearly 1,500 students in its traditional undergraduate programs on its picturesque main campus and nearly 5,000 students in its College of Professional Studies programs online and onsite at 15 regional locations. Degrees are offered at the associate, bachelors, masters and doctoral levels.

 

Over 41% of our students are either globally or domestically diverse; this contributes to our unique vibrant and inclusive campus community. All academic programs are designed to provide students with relevant and practical experiences, including an emphasis on internships. The university is accredited by the Higher Learning Commission.

 

Indiana Institute of Technology embraces diversity and equal opportunity intentionally. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that diversity and inclusion among our employees is critical to our success with respect to educating our students to become global citizens. Indiana Tech is an Equal Opportunity Employer.

 

Indiana Tech has big plans for its future. Learn more at Indiana Tech Strategic Plan.

 

Indiana Tech seeks qualified applicants for the IT Business Analyst position. A specialist in the analysis and improvement of business processes who is responsible to coordinate the development and design of integrations, workflows, and data integrity initiatives which support Indiana Techs traditional and CPS admission offices. One of the primary responsibilities of the position are the CRM (Slate) processes which support admission offices. The position reports to the CIO but works embedded and collaboratively with the admission departments.

 

Principal Duties & Responsibilities

Lead the development, implementation, and management of processes and workflows in the Admissions CRM (Slate) and ECM (Hyland Content). Collect and analyze business requirements from the admissions team and transfer that knowledge to the IT Services team. Lead requirements analysis, validation, and verification to ensure that statements are complete, consistent, concise, unambiguous, and verifiable. Effectively communicate (verbal and written) with both technology and business experts to define and explain requirements and processes. Facilitate requirements prioritization based on business value. Manage process upgrades through effective user acceptance testing and generally accepted use of change control processes. Maintain a deep understanding of business processes used in admissions. Lead initiatives through the enforcement of deadlines, schedules, and methodologies. Actively engage and support operations to ensure admission processes are working as designed. Maintain effective technical expertise in the CRM in order to equip others to create rules, reports, and dashboard. Remain current through ongoing training Support operations in other areas when available and needed Other duties as assigned  

Qualifications

Bachelor Degree preferred Experience with CRM application required. Enterprise Content Management (ECM), marketing, and sales operations helpful Strong technical and analytical skills required Strong internal customer service skills Leadership skills Ability to lead and coordinate teams across multiple departments. Organization and time management skills Ability to multi-task and work in a team environment Strong written and verbal skills Computer Skills: Slate Expert ERP/SIS Intermediate Infomaker Intermediate Microsoft Word Intermediate Microsoft Excel Intermediate ECM (Hyland Content) Intermediate  

Experience

Minimum two years prior related work experience required  

A complete job description is available to qualified candidates.

 

Application materials must include a cover letter and resume. Applicants are expected to respond to the mission/vision and diversity statement when applying.

 

The position remains open until filled. For preferred review of materials please apply by January 15, 2022.