Howard Community College (HCC) is an exciting place to work,
learn, and grow! HCC has been awarded the distinction as a "Great
College to Work for" since 2009 from The Chronicle of Higher
Howard Community College values diversity among its faculty,
staff and student population. We are an innovative institution that
is committed to responding to the ever-changing needs and interests
of a diverse and dynamic community. No matter where you want to go
in your career, you can get there from here!
HCC is recruiting for a Graduation and Commencement Specialist
to support our Records, Registration, and Veterans' Affairs
Performs degree audits and all aspects of the graduation
certification process. Responsible for creating and executing
communication to students related to graduation deadlines and
commencement. Coordinates the Graduate Get Together and other
commencement-related events. Supports commencement ceremony
planning and implementation. Tracks graduation data for reporting
including unsuccessful graduation attempts to identify barriers to
graduation in support of the college's strategic initiative to
increase degree completion rates. Primary records, registration and
veterans' affairs [RRVA] lead for working with admissions and
advising staff to troubleshoot degree audit issues and identify
potential reverse transfer candidates. Maintains strong working
knowledge of the Family Educational Rights and Privacy Act of 1974
[FERPA]. Maintains thorough knowledge of federal and state laws and
college policies and procedures regarding transfer credit, general
education, prerequisites, and catalog years. Amends student
records, including grade changes and NA removals.
- Provides critical frontline service to graduation applicants,
delivering outstanding customer service.
- Performs official degree audits and certification of graduation
applicants, ensuring compliance on all federal, state, and
institutional requirements regarding transfer credit, general
education, prerequisites, and catalog years. Prepares verification
of graduation candidacy for transfer and job applicants.
- Provides critical administrative support for strategic
initiative to increase degree completion; establishes and maintains
graduation application files for enrollment services.
- Supports coordination of all aspects of commencement planning
- Leads planning of commencement-related meetings and events
including Graduate Get Together, the military cording event, and
- Works closely with the Assistant Registrar to maintain
graduation and commencement webpages and execute communication
plans to prospective graduate and commencement participants.
- Completes technology upgrade testing and maintains process
documentation related to primary areas of responsibility.
- Major processor of student change of information.
- Manages and responds to graduation inquiries from students in
all forms, including in-person, voicemail, email, and paper
- Interprets graduation data to identify students in various
parts of the graduation process, calculates graduate statistics,
and produces tracking lists for graduation and commencement
processes. Produces report on unsuccessful graduation attempts
& tracks students in support of the college's strategic
initiative to increase degree completion rates.
- Contributes to analysis of graduation and commencement business
processes to identify improvements.
- Supports the registration appeal process.
- Creates and updates office forms, documents, and publications
- Maintains working knowledge of FERPA.
- Works closely with admissions and advising staff to
troubleshoot degree audit issues and reverse transfer
- Supports other office functions, particularly during peak
periods, including researching and resolving student registration
inquiries , late registration processing, drop for non-payment
communication and enrollment call campaigns.
- Assists student use of college technology for grade retrieval,
registration, password management, change of information, and
graduation application submission.
- Maintains knowledge of all enrollment services offices, and
other appropriate units involved in graduation and
- Attends constituency group meetings and serves on
cross-functional teams and standing committees at the request of
- Updates professional knowledge by attending professional
meetings, conferences, and training sessions.
- Performs duties of evening supervisor.
- Associate's degree required, bachelor's degree preferred.
- Two years prior work experience in student services required;
experience with degree audit strongly preferred.
- Strong attention to detail and technical writing experience
- Experience working as an effective team member required.
- Excellent technology skills and literacy, including student
information systems, MS Office, reporting software, web content
management, digital imaging, and e-mail.
- Outstanding organizational, interpersonal and communication
skills, including oral and written.
- Outstanding customer service skills, including assisting
students in challenging customer service situations. Excellent
knowledge of all relevant federal, state and college regulations,
policies and procedures related to graduation and completion.
- Significant knowledge of the college's academic programs and
- Excellent knowledge of FERPA and college records and
registration policies and procedures strongly preferred.
- Event planning experience strongly preferred.
- Demonstrated ability to identify and manage multiple priorities
while providing excellent customer service.
Thorough knowledge of and ability to utilize student information
system, including performing degree audits, graduation clearances,
record corrections, and using communication management to send bulk
correspondence to identified populations; experience with
Ellucian's Colleague preferred. Knowledge of college policies and
procedures. Thorough understanding of RRVA services and an ability
to relay knowledge to customers internal and external to the
college. Knowledge of MS Office suite; proficiency performing data
queries in Excel, Business Objects and other reporting tools;
experience with Perceptive Content or related software; and content
management systems used to update websites.
- Ability to maintain strict confidentiality.
- Ability to communicate effectively, both verbally and in
- Regular attendance is a requirement of this job.
- Knowledge of college's emergency operations procedures.
- Performs all duties while considering the impact of any actions
on the college's sustainability initiative in the areas of
environmental stewardship, social responsibility and economic
Fast-paced, deadline driven, sometimes high stress customer
service environment. Ability to work one evening per week is
required. Occasional heavy lifting and standing for lengthy periods
of time at events. Occasional weekend and overtime work. Occasional
short and long distance travel required. Considerable interaction
with the public. Flexibility required.
All employees must comply with college's COVID-19 vaccination or
testing requirement, regardless of telework status. In instances
where employees fail to comply, supervisors will be notified, as
failure to comply is a violation of the employee code of conduct.
Progressive disciplinary action will be taken, including verbal and
written warnings, and up to and including suspension and
Hours Per Week: 37.5
Work Schedule: : 8:30 am - 5 pm and one evening a week required (11
am-7:30 pm). Plus occasional weekends and special events.
Compensation: $24.38/hr ($47,732 yearly) plus excellent medical
& dental, tuition reimbursement and paid leave
FLSA Status: Non-Exempt
Open Until Filled
*Pre-employment criminal background investigation is a condition of
As a participating member of the Maryland Retirement and Pension
System, HCC offers two retirement options: The Pension, which
requires a 7% employee contribution and The ORP, a 403(b) with a
7.25% employer contribution only. Employees in positions that do
not require a bachelor's degree must participate in The Pension.
Employees that possess a bachelor's degree and hold professional
positions that require a bachelor's degree may choose to
participate in either The Pension or The ORP.
Howard Community College (HCC) is an Equal Employment
Opportunity & Affirmative Action employer & values
diversity within its faculty, staff & student population. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, age,
gender, sexual orientation, gender identity, genetic information,
disability or protected veteran status.
HCC understands that persons with specific disabilities may need
assistance with the job application process and/or with the
interview process. For confidential assistance with the job
application process, please contact the Office of Human Resources
HCC is interested in all qualified applicants who are eligible
to work in the United States. However, HCC will generally not
sponsor applicants for work visas. Only employees living in states
contiguous to Maryland are eligible to work at HCC to include
Virginia, West Virginia, Washington DC, Pennsylvania. Candidates
must live in the commutable area or willing to relocate at their
own expense if offered the position because HCC does not offer
Please submit the following:
- Completed Application (Candidates will be evaluated on
completing the college's application in full)
- Cover Letter