Regional E-Campus Technical Solutions Specialist

Regional Dean’s Office (Middletown Campus): The Regional E-Campus Technical Solutions Specialist will collaborate with E-Campus leadership to deliver high-quality technical solutions, lead faculty development initiatives, promote best practices in the academic use of technology, as well as cultivate collaborative partnerships that result in the growth of high-quality online teaching and learning opportunities.

Duties include and are not limited to:

• Perform complex computer and administrative duties to troubleshoot and solve technical issues in a timely manner with a high level of client satisfaction.
• Maintain compliance and records tracking for departmental ticket management, forms, inventory, records, schedules, and training.
• Develop, research, document and implement processes and best practices related to technical support and the academic use of technology.
• Develop, author/create, disseminate, and evaluate digital and professional development content.
• Create and maintain project plans to track project performance and analyze the successful completion of technical solution initiatives; generate reports on progress, impact, and outcomes of projects and initiatives using data and analytics.
• Coordinate and produce excellent, high-quality faculty engagement assets (how-to guides, job aids, processes, webpages, templates/examples, etc.) and facilitate experiences (training, micro-courses, learning communities, presentations, etc.) that serve faculty needs and meet department goals.
• Assist with supervision, scheduling, and mentoring of technical support student employees; monitor and assess the work quality of student employees to ensure that projects and timelines are on-track for completion.
• Represent E-Campus at University events and serve on technical committees related to support or university systems.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Required: Bachelor’s Degree in a related area or 4 years of professional experience in a related area; advanced knowledge and ability to use, train, test, and troubleshoot systems such as: Google Workspace, Google Apps for Education, Learning Management System (LMS) including LTIs (Canvas, preferred), Ticket Management Software, Content Management System (CMS), Excel (for data and analytics). Position not eligible for H-1B sponsorship.

Consideration may be given to candidates with a Master’s Degree in a related field; one (1) or more year(s) experience as an LMS support specialist; advanced knowledge and ability to use, train, and troubleshoot university systems: Learning Management Systems (LMS), Project management software (e.g., Wrike), Google Workspace, Qualtrics and/or Formstack, Video conferencing software, and Accessibility compliance/remediation practices and software; experience in using project management software to meet deadlines; working knowledge of teaching and learning practices, assessment/evaluation, faculty development, community-building strategies, or related area(s); experience authoring technical “how-to” guide documents for faculty and students; experience creating, leading, and presenting/authoring professional development programs; working knowledge of applicable federal and state laws, policies, regulations, and standards (Americans with Disabilities Act Amendment and Section 504); advanced customer service skills: including diplomatically, patiently, and successfully handling questions, problems, and suggestions to generate solutions; advanced communication skills: including written, verbal, technical, coaching, public speaking/presentation, and teamwork; communicating technical information in terms understandable to diverse audiences; strong record-keeping, process management, and analytical skills with the ability to collect, organize, analyze, and disseminate data/information with attention to detail and accuracy; ability to prioritize work while advancing multiple projects simultaneously; ability and willingness to take initiative and work independently with minimal supervision; ability and willingness to learn new skills and adapt to new technology.

Submit a cover letter and resume to https://jobs.miamioh.edu/cw/en-us/job/499618/regional-ecampus-technical-solutions-specialist. Inquiries may be directed to Robyn Brown at mayorr@miamioh.edu. Screening of applications will begin January 3, 2022 and will continue until filled.

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