Regional Dean’s Office (Middletown Campus): The Regional
E-Campus Technical Solutions Specialist will collaborate with
E-Campus leadership to deliver high-quality technical solutions,
lead faculty development initiatives, promote best practices in the
academic use of technology, as well as cultivate collaborative
partnerships that result in the growth of high-quality online
teaching and learning opportunities.
Duties include and are not limited to:
- Perform complex computer and administrative duties to
troubleshoot and solve technical issues in a timely manner with a
high level of client satisfaction.
- Maintain compliance and records tracking for departmental
ticket management, forms, inventory, records, schedules, and
- Develop, research, document and implement processes and best
practices related to technical support and the academic use of
- Develop, author/create, disseminate, and evaluate digital and
professional development content.
- Create and maintain project plans to track project performance
and analyze the successful completion of technical solution
initiatives; generate reports on progress, impact, and outcomes of
projects and initiatives using data and analytics.
- Coordinate and produce excellent, high-quality faculty
engagement assets (how-to guides, job aids, processes, webpages,
templates/examples, etc.) and facilitate experiences (training,
micro-courses, learning communities, presentations, etc.) that
serve faculty needs and meet department goals.
- Assist with supervision, scheduling, and mentoring of technical
support student employees; monitor and assess the work quality of
student employees to ensure that projects and timelines are
on-track for completion.
- Represent E-Campus at University events and serve on technical
committees related to support or university systems.
- Enhances department and organization reputation by accepting
ownership for accomplishing new and different requests; exploring
opportunities to add value to job accomplishments.
- Update job knowledge by participating in educational
opportunities; reading professional publications; maintaining
personal networks; participating in professional
Required: Bachelor’s Degree in a related area or 4 years of
professional experience in a related area; advanced knowledge and
ability to use, train, test, and troubleshoot systems such as:
Google Workspace, Google Apps for Education, Learning Management
System (LMS) including LTIs (Canvas, preferred), Ticket Management
Software, Content Management System (CMS), Excel (for data and
analytics). Position not eligible for H-1B sponsorship.
Consideration may be given to candidates with a Master’s Degree
in a related field; one (1) or more year(s) experience as an LMS
support specialist; advanced knowledge and ability to use, train,
and troubleshoot university systems: Learning Management Systems
(LMS), Project management software (e.g., Wrike), Google Workspace,
Qualtrics and/or Formstack, Video conferencing software, and
Accessibility compliance/remediation practices and software;
experience in using project management software to meet deadlines;
working knowledge of teaching and learning practices,
assessment/evaluation, faculty development, community-building
strategies, or related area(s); experience authoring technical
“how-to” guide documents for faculty and students; experience
creating, leading, and presenting/authoring professional
development programs; working knowledge of applicable federal and
state laws, policies, regulations, and standards (Americans with
Disabilities Act Amendment and Section 504); advanced customer
service skills: including diplomatically, patiently, and
successfully handling questions, problems, and suggestions to
generate solutions; advanced communication skills: including
written, verbal, technical, coaching, public speaking/presentation,
and teamwork; communicating technical information in terms
understandable to diverse audiences; strong record-keeping, process
management, and analytical skills with the ability to collect,
organize, analyze, and disseminate data/information with attention
to detail and accuracy; ability to prioritize work while advancing
multiple projects simultaneously; ability and willingness to take
initiative and work independently with minimal supervision; ability
and willingness to learn new skills and adapt to new
Submit a cover letter and resume to
Inquiries may be directed to Robyn Brown at firstname.lastname@example.org. Screening of
applications will begin January 3, 2022 and will continue until
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