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Regional E-Campus Technical Solutions Specialist

Employer
Miami University
Location
Ohio, United States
Salary
Salary Not specified
Posted Date
Dec 14, 2021

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Position Type
Faculty Positions, Education, Other Education
Employment Level
Administrative
Employment Type
Full Time
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Regional Dean’s Office (Middletown Campus): The Regional E-Campus Technical Solutions Specialist will collaborate with E-Campus leadership to deliver high-quality technical solutions, lead faculty development initiatives, promote best practices in the academic use of technology, as well as cultivate collaborative partnerships that result in the growth of high-quality online teaching and learning opportunities.

Duties include and are not limited to:

  • Perform complex computer and administrative duties to troubleshoot and solve technical issues in a timely manner with a high level of client satisfaction.
  • Maintain compliance and records tracking for departmental ticket management, forms, inventory, records, schedules, and training.
  • Develop, research, document and implement processes and best practices related to technical support and the academic use of technology.
  • Develop, author/create, disseminate, and evaluate digital and professional development content.
  • Create and maintain project plans to track project performance and analyze the successful completion of technical solution initiatives; generate reports on progress, impact, and outcomes of projects and initiatives using data and analytics.
  • Coordinate and produce excellent, high-quality faculty engagement assets (how-to guides, job aids, processes, webpages, templates/examples, etc.) and facilitate experiences (training, micro-courses, learning communities, presentations, etc.) that serve faculty needs and meet department goals.
  • Assist with supervision, scheduling, and mentoring of technical support student employees; monitor and assess the work quality of student employees to ensure that projects and timelines are on-track for completion.
  • Represent E-Campus at University events and serve on technical committees related to support or university systems.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Required: Bachelor’s Degree in a related area or 4 years of professional experience in a related area; advanced knowledge and ability to use, train, test, and troubleshoot systems such as: Google Workspace, Google Apps for Education, Learning Management System (LMS) including LTIs (Canvas, preferred), Ticket Management Software, Content Management System (CMS), Excel (for data and analytics). Position not eligible for H-1B sponsorship.

Consideration may be given to candidates with a Master’s Degree in a related field; one (1) or more year(s) experience as an LMS support specialist; advanced knowledge and ability to use, train, and troubleshoot university systems: Learning Management Systems (LMS), Project management software (e.g., Wrike), Google Workspace, Qualtrics and/or Formstack, Video conferencing software, and Accessibility compliance/remediation practices and software; experience in using project management software to meet deadlines; working knowledge of teaching and learning practices, assessment/evaluation, faculty development, community-building strategies, or related area(s); experience authoring technical “how-to” guide documents for faculty and students; experience creating, leading, and presenting/authoring professional development programs; working knowledge of applicable federal and state laws, policies, regulations, and standards (Americans with Disabilities Act Amendment and Section 504); advanced customer service skills: including diplomatically, patiently, and successfully handling questions, problems, and suggestions to generate solutions; advanced communication skills: including written, verbal, technical, coaching, public speaking/presentation, and teamwork; communicating technical information in terms understandable to diverse audiences; strong record-keeping, process management, and analytical skills with the ability to collect, organize, analyze, and disseminate data/information with attention to detail and accuracy; ability to prioritize work while advancing multiple projects simultaneously; ability and willingness to take initiative and work independently with minimal supervision; ability and willingness to learn new skills and adapt to new technology.

Submit a cover letter and resume to https://jobs.miamioh.edu/cw/en-us/job/499618/regional-ecampus-technical-solutions-specialist. Inquiries may be directed to Robyn Brown at mayorr@miamioh.edu. Screening of applications will begin January 3, 2022 and will continue until filled.

Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.

For more information on Miami University’s diversity initiatives, please visit the Office of Institutional Diversity & Inclusion webpage. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities.  Miami University prohibits harassment, discrimination and retaliation on the basis of sex/gender (including sexual harassment, sexual violence, sexual misconduct, domestic violence, dating violence, or stalking), race, color, religion, national origin (ancestry), disability, age (40 years or older), sexual orientation, gender identity, pregnancy, status as a parent or foster parent, military status, or veteran status in its recruitment, selection, and employment practices. Requests for all reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at http://www.miamioh.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2225.  Criminal background check required.  All campuses are smoke- and tobacco free.

Miami University is committed to providing up-to-date information from the Department of Labor to our applicants for employment. Here, you will find links to the current information regarding the Family and Medical Leave Act (FMLA)Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA).

 

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