Assistant Director, Griz Card Center

The University of Montana invites applications for an Assistant Director in the Griz Card Center . This position plays a critical role to the University of Montana main campus, Missoula College, and UM-Western campus in regards to the campus card program, door security and identification management system. The Assistant Director provides leadership and oversight to personnel and day-to-day operations in the Griz Card Center. This position is responsible for improving the student experience by developing new, innovative ways to leverage technology related to the campus card program to streamline processes and improve efficiency.

The Assistant Director will oversee and set priorities to maintain an efficient departmental workflow and prioritize and assign workloads to supervised staff members. The Assistant Director reports directly to the Associate Director of Operations for UM Housing and the Griz Card Center and also provides guidance and leadership for areas of UM Housing operations that overlap with Griz Card Center areas of responsibility. The incumbent directly supervises both student employees and classified employees, including decision-making authority regarding performance, pay, goal setting, and employment relationship matters.

The Assistant Director serves as the system administrator for the Transact, Sequoia, and Orbital Shift software systems and works with the StarRez housing management system and the Onity electric locks system utilized by UM Housing. The Assistant Director is responsible for negotiating and writing agreements for service levels and fees for departments using the campus card system. This position is responsible for developing and maintaining the network of authorized door contacts; working interdepartmentally to establish and support processes and policies to enhance campus wide security leveraging the Griz Card system. This position also serves in a consulting role for other campuses on the Transact system regarding point-of-sale implementation, door security policies and procedures, and campus card identification best practices.

The Assistant Director is responsible for planning, scheduling, communicating, and managing system and software upgrades; testing, coordinating and implementing new software systems and hardware; creating and setting up testing environments for departments; initiating data feeds for various functions; resolving compatibility issues; completing manual system processes; and coordinating the ordering, installation, repair, and maintenance of electronic card reading devices, associated peripheral equipment, communications lines, and equipment.

This position acts as an advocate; and is responsible for fostering and maintaining effective relationships with campus departments and the at-large Missoula community to manage campus card program growth and service enhancements; and adapting to evolving needs of students and other constituents to support institutional and departmental priorities, vision, mission, and goals. The Assistant Director also serves as the primary on-call person for all of campus in regards to door security and alarms attached to the Griz Card System. This may include the ability to work off-hours when needed as scheduled or in emergency situations, take after hours troubleshooting calls, and travel to different campuses for site visits.

In addition, the Assistant Director will:

• Oversee daily and monthly reconciling procedures
• Manage budget development and analysis
• Manage summer conference card needs
• Oversee the Griz Card Center website, marketing, and communication materials
• Research and respond accordingly to current trends in campus card industry
• Develop a quality assessment cycle including planning, development, analysis, interpretation, and dissemination of results

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.

Position Details

• Position is full-time, 1.0 FTE, MUS Contract and includes a comprehensive and competitive benefits package including Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
• Salary for this position is $52,000 - $58,000 per year commensurate with qualifications.

Required Qualifications

• Bachelor’s degree in accounting, business management, information systems, or another related field, as well as at least three (3) years of directly related professional work experience; or equivalent combination of education and experience
• Knowledge of database integrations, report writing and data analysis or equivalent experience
• Demonstrated history of commitment to customer service
• Strong problem-solving skills from identification to resolution
• Experience in data management and business process engineering
• Ability to build and foster relationships across campus units with faculty, staff, student, administrators, as well as, external vendors, agencies, retail partners and the public.
• Ability to work effectively in a culturally and ethnically diverse community.
• Ability to perform strategic planning processes, establish goals, and operate according to the results of the planning efforts
• Ability to maintain and analyze effective marketing avenues; develop creative marketing ideas and implement appropriate campaigns
• Demonstrated ability to learn new technologies
• Ability to train others on new/unfamiliar technologies
• Demonstrated conflict management skills
• Ability to evaluate work processes and recommend system solutions or process changes

• Prescribe and practice ethical behavior, act responsibly, and be held accountable for departmental and area decisions
• Demonstrated ability to lead in high traffic and sometimes stressful environments

Preferred Qualifications

• Experience managing cash registers, point-of-sale systems, and/or card swipe hardware
• Experience in project management and application of various project management strategies and software
• Demonstrated commitment to innovation and use of technology to improve campus community experience
• Thorough understanding of campus policies and procedures related to human resources, IT, purchasing, and accounts payable/receivable
• Thorough understanding of FERPA

About UM and the Griz Card Center

The University of Montana is a flagship, research institution with more than 10,000 undergraduate and graduate students. It is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountains and three rivers converge. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere.

Griz Card Center: The Griz Card Center strives to support the educational mission of the University of Montana by providing an essential identification and access management system to the campus community using innovative technology and collaboration across campus to deliver convenience, efficiency, statistical data, and security using one card. The Griz Card functions as the University photo identification card and serves to authenticate access to resources and services on and off campus.



To learn more about the University of Montana, please visit the links below.

• University of Montana
  • Video: Mission First, People Always
  • UM on YouTube

Criminal Background Investigation is required prior to Offer of Employment.
In accordance with University policy, finalists for this position will be subject to criminal background investigations.
ADA/EOE/AA/Veteran's Preference.
Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law.
References *References not listed on the application materials may be contacted; notice may be provided to the applicant.
Testing Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions.

E mployment Eligibility. All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

How to Apply

Extended Application Date: Wednesday, March 9 , 2022 by 11:59 pm (MST)

Applications received by this date will be guaranteed consideration. Application review will begin after date above and continue until the position is filled.

Please submit the following application materials via "New Resume/CV" button below.

*Please note: only five (5) attachments are allowed per application. Please combine documents accordingly.

• Letter of Interest – addressing the stated required skills for the position
• Detailed resume listing education and describing work experience
• Three (3) professional references - Names and contact information

Job Location Missoula, Montana, United States
Position Type Full-Time/Regular