STUDENT FINANCIAL SERVICES ASSISTANT II

STUDENT FINANCIAL SERVICES ASSISTANT II

Posting Number: SRGV5471
Number of Vacancies: 1
Location: Edinburg, Texas
Department: Financial Aid
FLSA: Non-Exempt

Scope of Job:
To perform standard financial aid duties and provide responsible assistance and specialized skills in the administration of student financial aid, and to serve as an advisor to student aid recipients. Responsible for interpreting rules, regulations, procedures and policies to students, parents, and outside agencies.

Description of Duties:

• Gives advice to students regarding their financial aid options and responsibilities within the programs available in the Financial Aid Office and other related offices.
• Assists students in the completion of financial aid applications and in processing appeals.
• Advises students regarding their financial aid options and responsibilities within the programs available in the Financial Aid Office and other related offices.
• Maintains knowledge of regulations, eligibility, and documentation requirements concerning financial aid.
• Responds to customer inquiries regarding Financial Aid forms, records, policies, and procedures.
• Reviews and analyzes financial aid documentation for completeness and accuracy.
• Conducts evaluations or analysis of a wide variety of financial aid related student record matters.
• Prepares and organizes financial aid informational material/forms needed to complete student requirements.
• Maintains general knowledge of multiple financial aid programs.
• Maintains a high degree of confidentiality on all sensitive information this position is privy to.
• Assists in reviewing student financial aid applications and determining eligibility based on federal and state regulations.
• Provides assistance with activities pertaining to financial aid outreach programs.
• Performs general clerical activities and provides support in relation to financial aid services.
• Provides excellent customer service.
• Solves complex customer inquiries.
• Trains other student financial aid assistant and work-study employees.
• Other duties as assigned.

Supervision Received:
Direct supervision from the assigned supervisor.

Supervision Given:
May supervise assigned staff.

Required Education:
High school diploma or equivalent. Education can be substituted for experience on a 1-on-1 basis. 

Preferred Education:
Some College credit.

Licenses/Certifications:
None.

Required Experience:
• Two (2) years of experience in student financial aid or

• Three (3) years of office assistance or customer service experience.

Preferred Experience:
N/A

Equipment:
Knowledge of use of personal computer. Standard office machines.

Working Conditions:
Needs to be able to successfully perform all required duties. Usual office environment.

Other:
Must have strong interpersonal and communications skills as well as customer service skills and be detail oriented. Ability to multi-task and respond effectively in a variety of situations and work effectively in team situations.

Physical Capabilities: N/A
Employment Category: Full-Time
Minimum Salary: Commensurate with experience
Posted Salary: Commensurate with Experience
Position Available Date: 11/08/2021
Grant Funded Position: No
If Yes, Provide Grant Expiration Date:

EEO Statement:
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the civil rights act of 1964, the title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants:
Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days. If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information.

Additional Information:
UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the Chief Human Resources Officer.

To apply, visit https://careers.utrgv.edu/postings/31888

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