One Stop Specialist

Finger Lakes Community College is affiliated with The State University of New York (SUNY) and is currently recruiting for an One Stop Center Specialist at our main campus in Canandaigua, New York.

Finger Lakes Community College offers competitive salaries, rich benefits and retirement options which include New York State Employees Retirement System, Teachers Retirement System and SUNY Optional Retirement Program.

* The hours for this position can vary between 8am - 6:30pm. The position location will also vary between Canandaigua, Geneva, Newark and Victor offices.

General Functions:

The One Stop Center Specialist is an ambassador for FLCC, serving as the primary point of contact for students and their families with the College, and is an expert in the delivery of enrollment services. The One Stop Center Specialist represents the following functional areas of the College: Academic Advising, Transfer and Career Services, Admissions, Financial Aid, Student Accounts and Student Records, providing comprehensive information and guidance to students and families, as well as other enrollment services from other areas of the College. The One Stop Center Specialist will participate in ongoing professional development, as well as direct support of cross-training opportunities for other One Stop Specialists and enrollment services staff. The One Stop Center Specialist plays an integral role in the coordination and implementation of enrollment service events (e.g. Admissions visitation days, SUNY Financial Aid Days, Registration/Orientation events for new students, transfer fairs, financial aid workshops, and scholarship awareness/application events.) The One Stop Center Specialist will provide assistance and training to students and families related to enrollment services. A flexible schedule is required; evening and weekend hours are to be expected. Travel to the campus centers is required.

Essential Functions:

A. Provide complete and direct assistance to students and their families seeking a wide-range of enrollment services at the College and the Campus Centers traditionally offered through Financial Aid, Admissions, Student Records, Student Accounts, and Academic Advising, Career and Transfer Services; make referrals to other offices only when necessary.

B. Organize and actively participate in the delivery of Financial Aid, Admissions, and Registration/Orientation workshops and information sessions for groups of students and their families.

C. Supervise and instruct work-study students in the completion of necessary clerical duties.

D. Participate in on-going professional development activities to promote personal growth, and awareness of best practices in higher education.

E. Facilitate and provide professional development opportunities for colleagues on topics pertaining to enrollment functions.

F. Train students individually, or in groups, in utilizing web based services, such as FLCC student email, WebAdvisor, and Blackboard.

G. Coordinate, train, and facilitate the use of technology (e.g. Colleague, Communication Management software, Call-Em-All, OnBase scanning software) for initiatives directed at streamlining communication with students who access Financial Aid, Admissions, Student Records, Student Accounts, and Academic Advising, Career and Transfer Services.

H. Initiate contact and/or follow-up with students and families to support enrollment service functions.

I. Offer suggestions for continuous quality/process improvement to the One Stop Center Director.

J. Other duties as assigned to facilitate an effective and efficient student-centered service environment.

Qualifications:

Educational Background:

Associates degree; Bachelor's degree preferred.

Special Skills:

Minimum of two years full-time experience in direct customer service, preferably in higher education; excellent written, oral, communication, and presentation skills; proven customer service orientation; experience with student information systems (e.g. Colleague); high level proficiency using Microsoft Office products (Word, Excel, PowerPoint, Outlook); strong organizational skills; strong grasp of student, self-service software delivered over the web (e.g. WebAdvisor); ability to work independently to prioritize tasks and problem-solve; ability to function at a high-level in a fast- paced environment. Ability to provide training and assistance in individual and group settings. Notary public certification required or must be obtained within one (1) year of employment.