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Sr. Student Support Specialist, UMKC Central, 79958

University of Missouri Kansas City
Missouri, United States
Salary Not Specified
Posted Date
Dec 9, 2021

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Position Type
Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar, Chief Student Affairs Officers & Vice Presidents, Financial Aid, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Hiring Department

Student Success / UMKC Central

Job Description

UMKC Central is seeking qualfied applicants for a new Sr. Student Support Specialist.

Basic Function and Responsibility
Provide a high level of day-to-day customer service for students by addressing and resolving issues related to student financial aid, admissions, cashiers, international student affairs, and/or registration and records.

Characteristic Duties
  • Assist students and families with inquiries from point of contact either in person, via email, or by telephone, to resolution.
  • Advise and expedite non-academic problem solving related to student financial aid, admissions, cashiering, international student affairs, and/or registration and records, such as:
    • Checking application status, receiving and reviewing transcripts
    • Checking financial aid award and disbursement
    • Adding/dropping classes
    • Explain the financial and financial aid impact of dropping and adding classes
    • Explain how to apply for federal financial aid and/or assist students in understanding the aid packages
    • Advise students on their bill, which may include assisting students with entering into a payment agreement for past due debt
    • Review holds related to transcripts, enrollment, billing, and student services
  • Provide information regarding university processes and policies in accordance with the general operating procedures in financial aid and scholarships, admissions, cashiering, international student affairs, and/or registration and records.
  • Maintain current knowledge of processes and student requirements in student financial aid, admissions, cashiers, international student affairs, and/or registration and records.
  • Work collegially with cross-functional areas to ensure student service functions are performed uniformly and consistently.
  • Provide assistance concerning other business such as information on parking, academic advising, and other services.
  • Provide appropriate referrals to other staff or departments on campus such as disability services, counseling, health, and academic advising.
  • Create and log transactions in systems.
  • Represent UMKC Central at orientation, convocation, admissions events, and other on-campus information fairs and events.
  • May supervise up to 8 student staff.
  • Assist supervisor as needed.
Supervision Received
Direct supervision is received from the Director of UMKC Central.

Supervision Exercised
Functional supervision is exercised over up to 8 student staff.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

Bachelor's degree in communication, business, education, psychology, or related area. Two years of experience in admissions, financial aid, registration and records, customer service, or in another education setting is preferred.

Successful candidates will be highly organized, detail oriented, focused on student success, dedicated to maintaining confidentiality and have experience supervising a small team.

Full Time/Part Time

Full-Time, benefits eligible


$16.92 - $17.59/hr commensurate with experience and education

Application Deadline

Open until filled, review of applications to begin immediately.

Application Instructions

Applicants must combine all application materials (cover letter, resume, and list of five references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

If you are experiencing technical problems, please call (800) 488-5288.

Note, you must provide a description of job duties for each Work Experience entry on your application. Please carefully review the application instructions section of our Careers page prior to submitting your materials.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.


To read more about Equal Employment Opportunity (EEO) please use the following links:
UMKC Statement on Diversity

Diversity, equity and inclusion are central to the UMKC mission as an urban-serving institution. Kansas City is a particularly diverse city, including African, African American, Asian, German, Irish, Italian, Latino, Mediterranean, Middle Eastern, Native American and Slavic communities. Such ethnic diversity, in addition to our thriving neighborhoods of the Westside, Northeast Kansas City and the Eastside, fosters creativity, connection and innovation, which is showcased across the region. Major attractions such as the Annual Ethnic Enrichment Festival, the Negro Leagues Baseball Museum, the Filipino Cultural Center, the American Jazz Museum, Guadalupe Centers and Mattie Rhodes and Kansas City Irish Fest are a small sample of the many ways our diverse city enriches us.

For the reasons enumerated above, UMKC’s strategic plan prioritizes our commitment to multiculturalism, globalism, diversity and inclusion. The university’s values call upon its faculty, staff, students and community to position themselves as global citizens who seek out, embrace and celebrate the many benefits of diversity. UMKC received the Higher Education Excellence in Diversity (HEED) Award in 2019 in recognition of our continued commitment to equity and inclusion. Such commitment is demonstrated across teaching, service and research. We welcome applicants to share in our commitment to these core values and know that you will quickly understand the beauty of calling Kansas City your home.

Please visit these pages to learn more about UMKC’s engagement in diversity, equity and inclusion .

Roos Advocate for Community Change

The Division of Diversity and Inclusion

Annual Report

Multicultural Student Affairs

Benefit Eligibility


We offer full benefits that start day one, generous paid time off, paid winter break, and continuing education benefits. Visit our Total Rewards page to learn more.

Compensation Calculator

This calculator is a decision-making tool for prospective employees considering a career with the University of Missouri (UM) System. Compensation is bigger than just the salary you earn. It includes how much the university subsidizes your insurance, what kinds of retirement plans are available to you, the number of paid leave days you can earn, and more. Use this calculator to help compare your current compensation with what UM can offer.

Also, explore the Total Rewards website to learn more about the rewards package we offer to acknowledge our employees as the university's most important r esource.

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