Student Success / UMKC Central
UMKC Central is seeking qualfied applicants for a new Sr. Student
Basic Function and Responsibility
Provide a high level of day-to-day customer service for students by
addressing and resolving issues related to student financial aid,
admissions, cashiers, international student affairs, and/or
registration and records.
- Assist students and families with inquiries from point of
contact either in person, via email, or by telephone, to
- Advise and expedite non-academic problem solving related to
student financial aid, admissions, cashiering, international
student affairs, and/or registration and records, such as:
- Checking application status, receiving and reviewing
- Checking financial aid award and disbursement
- Adding/dropping classes
- Explain the financial and financial aid impact of dropping and
- Explain how to apply for federal financial aid and/or assist
students in understanding the aid packages
- Advise students on their bill, which may include assisting
students with entering into a payment agreement for past due
- Review holds related to transcripts, enrollment, billing, and
- Provide information regarding university processes and policies
in accordance with the general operating procedures in financial
aid and scholarships, admissions, cashiering, international student
affairs, and/or registration and records.
- Maintain current knowledge of processes and student
requirements in student financial aid, admissions, cashiers,
international student affairs, and/or registration and
- Work collegially with cross-functional areas to ensure student
service functions are performed uniformly and consistently.
- Provide assistance concerning other business such as
information on parking, academic advising, and other services.
- Provide appropriate referrals to other staff or departments on
campus such as disability services, counseling, health, and
- Create and log transactions in systems.
- Represent UMKC Central at orientation, convocation, admissions
events, and other on-campus information fairs and events.
- May supervise up to 8 student staff.
- Assist supervisor as needed.
Direct supervision is received from the Director of UMKC
Functional supervision is exercised over up to 8 student
A Bachelor's degree or an equivalent combination of education and
experience and at least 2 years of experience from which comparable
knowledge and skills can be acquired is necessary
Bachelor's degree in communication, business, education,
psychology, or related area. Two years of experience in admissions,
financial aid, registration and records, customer service, or in
another education setting is preferred.
Successful candidates will be highly organized, detail oriented,
focused on student success, dedicated to maintaining
confidentiality and have experience supervising a small team.
Full Time/Part Time
Full-Time, benefits eligible
$16.92 - $17.59/hr commensurate with experience and education
Open until filled, review of applications to begin
Applicants must combine all application materials (cover letter,
resume, and list of five references with contact information) into
one PDF or Microsoft Word document and upload as a resume
Limit document name to 50 characters. Maximum size limit is 11MB.
Do not include special characters (e.g., /, &, %, etc.).
If you are experiencing technical problems, please call (800)
Note, you must provide a description of job duties for each Work
Experience entry on your application. Please carefully review the
application instructions section of our Careers page prior to
submitting your materials.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and
applicants for employment on the basis of their demonstrated
ability and competence without unlawful discrimination on the basis
of their race, color, national origin, ancestry, religion, sex,
pregnancy, sexual orientation, gender identity, gender expression,
age, disability, protected veteran status, or any other status
protected by applicable state or federal law. This policy shall not
be interpreted in such a manner as to violate the legal rights of
religious organizations or the recruiting rights of military
organizations associated with the Armed Forces or the Department of
Homeland Security of the United States of America. For more
information, call the Vice Chancellor - Human Resources at
Reasonable accommodations may be made to enable individuals with
disabilities to perform the duties and functions of this job. If
you believe you may have difficulty performing any of the duties or
functions of this job, please contact the Office of Affirmative
Action at (816) 235-1323.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use
the following links:
UMKC Statement on Diversity
Diversity, equity and inclusion are central to the UMKC mission as
an urban-serving institution. Kansas City is a particularly diverse
city, including African, African American, Asian, German, Irish,
Italian, Latino, Mediterranean, Middle Eastern, Native American and
Slavic communities. Such ethnic diversity, in addition to our
thriving neighborhoods of the Westside, Northeast Kansas City and
the Eastside, fosters creativity, connection and innovation, which
is showcased across the region. Major attractions such as the
Annual Ethnic Enrichment Festival, the Negro Leagues Baseball
Museum, the Filipino Cultural Center, the American Jazz Museum,
Guadalupe Centers and Mattie Rhodes and Kansas City Irish Fest are
a small sample of the many ways our diverse city enriches us.
For the reasons enumerated above, UMKC’s strategic plan prioritizes
our commitment to multiculturalism, globalism, diversity and
inclusion. The university’s values call upon its faculty, staff,
students and community to position themselves as global citizens
who seek out, embrace and celebrate the many benefits of diversity.
UMKC received the Higher Education Excellence in Diversity (HEED)
Award in 2019 in recognition of our continued commitment to equity
and inclusion. Such commitment is demonstrated across teaching,
service and research. We welcome applicants to share in our
commitment to these core values and know that you will quickly
understand the beauty of calling Kansas City your home.
Please visit these pages to learn more about UMKC’s engagement in
diversity, equity and inclusion .
Roos Advocate for Community Change
Division of Diversity and Inclusion
We offer full benefits that start day one, generous paid time off,
paid winter break, and continuing education benefits. Visit our
page to learn more.
This calculator is a decision-making tool for prospective employees
considering a career with the University of Missouri (UM) System.
Compensation is bigger than just the salary you earn. It includes
how much the university subsidizes your insurance, what kinds of
retirement plans are available to you, the number of paid leave
days you can earn, and more. Use this calculator
to help compare your current compensation
with what UM can offer.
Also, explore the Total Rewards website
to learn more about the
rewards package we offer to acknowledge our employees as the
university's most important r esource.