SMU-2123037-Systems Administrator II

Job Summary: 

Under general direction, a Systems Administrator II performs a variety of complex professional duties in providing information systems and technology support for the achievement of the University mission and objectives; administers, maintains operating stability and efficiency ensuring the security of the University’s enterprise information systems; conducts technology research; deploys and configures new hardware and software and provides user support.

Under the direction of the Infrastructure and Systems Manager, The Systems Administrator II is responsible for the monitoring, troubleshooting, and maintaining windows server operating systems primarily in a VMWare virtualized environment. This position is responsible for, creating and maintaining asset, inventory, and configuration internal documentation, Group Policy Management, SCCM administration, including enterprise patch management, vulnerability remediation, compliance reporting, automated software deployment, and software package creation and customization. The Systems Administrator II oversees Windows desktop OS configuration, customization, and uniform enterprise deployment. Other areas of responsibility may include Encryption Solution Management, NextGen AV management, Monitoring and Configuring systems alerts. The Systems Administrator II may be the first POC for issues related to server performance, service interruption/outages for enterprise Windows Server systems, depending on On-Call schedule rotation May be required to provide after-hours support for Infrastructure related emergencies, vulnerability remediation or other as needed. By maintaining high standards of excellence, helps the University fulfill its mission by working cooperatively with colleagues and business partners, providing professional quality customer service and technical expertise, and applying the principles of continuous quality improvement.

Duties and Responsibilities: 

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the class. 

(25%)Windows Server Administration - Installs, upgrades, configures, tests, maintains, and supports operating system software in a production environment; Administers automated patch management of Windows Server and Desktop Operating Systems. Reviews performance logs and monitors system performance; troubleshoots and resolves system hardware, software, and communications problems; creates shell programs and utility scripts; performs automated and manual backup and restore processes

(25%)Windows Desktop OS Deployment – Establishes and maintains existing Light-Touch Windows deployments and task sequences to achieve automation with Microsoft Deployment Toolkit, Automated Deployment Toolkit, and underlying components such as Windows PE, DISM, WSUS, Driver Management, Volume Activation Management Tool and User State Migration Tool. Sets OS configuration options via Group Policy.

(25%)SCCM Administration – Manages all aspects of SCCM administration, including enterprise patch management vulnerability remediation, compliance reporting, automated software deployment, software package creation and customization. Develops processes for deploying computer software and configuration updates Maintains, Upgrades SCCM Server when upgrades are available.

(15%)Documentation - Documents and maintains detailed records of all University data center hardware inventory assets. Creates and maintains logical diagrams of infrastructure systems. Oversees and organizes the compilation of technical and end-user documentation related to Network Services Systems.

(5%)Backup to Senior Systems Administrator - Performs basic duties of the Infrastructure & Systems Manager during times of absence

(5%) Other duties as assigned

Skills and Abilities:

• Expertise in administering, maintaining, and troubleshooting Microsoft Active Directory Domain Services and dependent protocols, Windows 2012 and newer Server OS and Group Policy
• Expertise in Managing Systems Center Configuration Manager in a medium sized or larger environment
• Expertise in the use of command line utilities required to manage enterprise systems, including PowerShell, AD Utilities or other scripting language in daily operations and in automation.
• Proven experience deploying Windows 10 enterprise wide in a uniform configuration using Group Policy, Microsoft Deployment Toolkit, or similar tool to achieve automated OS configuration
• Experience configuring Windows guest operating systems for deployment in a virtual desktop environment, Horizon View, or Citrix using the Vmware OS Optimization Tool or similar.
• Experience using Orca or other similar tool to customize vendor software package deployment 
• Expertise in performing TCP/IP troubleshooting and solid understanding of PXE, DHCP, DNS, VLANs, and CIDR
• Experience using an enterprise backup and recovery solution
• Proficiency in using Microsoft Visio or similar tool
• Ability to support enterprise class computer server hardware, power management equipment, data rack enclosures, network cabling patch panels, wire management accessories, and network cable endpoint nodes with expert competence.
• Knowledge of the systems development life cycle, structured analysis and design techniques, user requirement definition, interviewing and data collection techniques and PC-based packages used in development and/or support of production systems, conversion activities, testing methodologies and implementation procedures. 
• Strong analytical, organizational and planning skills; ability to work under pressure in a team environment.
• Excellent interpersonal, written and oral communication skills, including the ability to effectively present information and respond to questions from all levels within the University.
• Display professionalism in the performance of all duties by demonstrating cooperation, courtesy and sensitivity to the needs of others.
• Maintain the confidentiality of all departmental and institutional information.
• Possess the ability to work with little supervision in a fast-paced environment, as well as handle many different projects and activities at once 
• Able to develop and document policy, procedures, training, and functional requirements

Education and/or Experience: 

• Bachelor’s degree in Computer Science, Computer Engineering, or related field required.
• Minimum seven years of experience in the development and support of network servers, data center administration, and information technology security. 
• Previous experience with Microsoft Windows Server, SCCM, Active Directory, enterprise backup solutions, and server virtualization required. 
• MCSA, MCITP certifications preferred
• Experience using In-Tune and Auto Pilot to manage Windows Desktops highly desirable
• Experience with O365 administration highly desirable

Physical Effort Required:

• May be required to travel, handle equipment, and lift 70lbs