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Interim Director, Student Accounts

Employer
Rhode Island School of Design
Location
Rhode Island, United States
Salary
Salary Not Specified
Date posted
Dec 9, 2021

Job Details



RISD is actively seeking an Interim Director of Student Accounts to join its Student Financial Services Department for a two-year term appointment to lead the Student Accounts operations through the implementation of Workday Student. The Interim Director of Student Accounts will ensure the continuous daily operations of the Student Accounts area through the implementation of a new student information system, Workday Student.

RISD’s Student Financial Services is committed to working with students and parents to reach the shared goal of preparing and educating creative individuals who aspire to make a meaningful contribution to our world. The SFS staff work to help students and their families seek, obtain, and make the best use of all resources available to help finance the costs of attending RISD.

The Interim Director of Student Accounts oversees and manages all activities associated with student billings totaling in excess of $130M and with student collections. Responsible for analyzing, developing, recommending, and implementing policies, procedures, systems, tools, and models for all student accounts and collections to allow for efficiencies, ensure best practices, and support an accurate and secure student account system of record, billing, and collection. Ensures compliance with federal and state regulations. Combines an understanding of daily operations and an in-depth knowledge of the structure and contents of the student ERP system to evaluate, develop, maintain, update, test, and implement the most effective and productive billing and collections uses of our ERP system. Leverages the capability of the system to maximize operations for student accounts.

Rhode Island School of Design (RISD) has a distinguished history of providing innovative leadership in art and design education and an ongoing commitment to creative experimentation and risk-taking. RISD’s students are diverse, coming from a wide range of geographic, socioeconomic, and cultural backgrounds, representing all forms of diversity. The College strives to cultivate a culturally competent campus environment that advances principles of social equity and inclusion, environmental and climate justice, and equal access to resources and opportunities. As an employer, RISD offers a supportive, collegial and inclusive work environment and a competitive benefits package.

Essential Functions
  • Oversee and manage all student account billing, collections, cashiering, and disbursement control functions totaling in excess of $130M.

  • Hire, train, develop, mentor, evaluate, and supervise the student financial services staff, processes, cashiering functions and day-to-day activities to ensure efficient and effective operations. Provide leadership within the Student Financial Services department ensuring the delivery of high quality customer service.

  • Implement, maintain and utilize the online self-service systems including the preparation of electronic/on-line tuition billings, online payments, and payment plans.

  • Prepare, process and file the Federal Reporting requirements for the 1098-T tax forms. Actively engage with Admissions and the Registrar to reduce risk and ensure solicitation compliance is met.

  • Reconcile the student accounts module with the general ledger on a monthly, quarterly and annual basis, or as requested. Analyze data, make decisions based on results and provide information as needed to senior leadership and auditors.

  • Responsible for the development, implementation, maintenance and reconciliation of the College’s online payment portals for Continuing Education, RISD Global, Admissions, special scholarship events, and departmental deposits.

  • Evaluate, design, test, implement, optimize, manage and maintain RISD’s student account and billing ERP system (Ellucian) software, including but not limited to defining system rules, writing user documentation, and creating billing tables in order to support the effective and efficient operations of the Student Accounts area and to ensure compliance with federal regulations.

  • Develop, recommend, implement, evaluate and modify as appropriate student collection policies and procedures to minimize past due accounts and tuition billing policies and procedures. Prepare and analyze regular aging reports, create tools to assist staff in collection efforts, and coordinate activities of external collection agencies. Communicate policies and procedures in clear, timely, and customer friendly ways.

  • Engage Financial Aid in the development and coordination of accurate and timely student bills, disbursements, refunds and proactive communications with students.

  • Work with Enrollment Management leaders to ensure the Student Accounts office and responsibilities align with the RISD strategic plan and Institutional policies. Provide input to and participate in enrollment planning efforts. Serve on a number of campus-wide committees, as assigned.

  • Serve as the student/family point of contact for the College’s Student Health Insurance program. Work with University Health Plans to setup the website and determine pertinent dates. Complete semester billing, waivers, and reconciliation.

  • Stay abreast of regulations and trends impacting student accounts and advise and guide RISD on such matters.

Required Knowledge/Skills/Experience
  • Demonstrated ability of managing accounts receivable.

  • Extensive knowledge of a student information system.

  • Experience using reporting software to extract and analyze information from a database.

  • Ability to work with a diverse group of people and have strong communication skills.

  • Excellent customer service and interpersonal skills.

  • Bachelor’s degree or equivalent combination of education and experience required

  • Seven years’ experience in administering financial aid programs with a minimum of three year’s management/supervisory experience required

Valued but not required skills and experience:
  • Master’s degree preferred

  • Ellucian Colleague experience is preferred

Union

No

Work Schedule

35 hours/week; 12 months/year

Employment Status

Full-Time; 2 Year Term, Exempt

Grade

08/AD

Documents Needed to Apply

Resume (required)

Cover Letter (required)

Incomplete applications will not be considered. Please upload all required documents.

The successful candidate will be required to meet our pre-employment background screening requirements.

RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.

For internal use only - Job Family:

Student Financial Services

Company

RISD

RISD is a college and museum founded in 1877 in Providence, RI. Today 2,620 students engage in 44 full-time bachelor’s and master’s degree programs, supported by a committed faculty and worldwide network of more than 31,000 alumni.

By cultivating expansive and elastic thinking, RISD equips artists, designers and scholars to generate and challenge the ideas that shape our world.

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