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Systems Specialist, Student Financial Services

Employer
Embry-Riddle Aeronautical University
Location
Florida, United States
Salary
Salary Not Specified
Posted Date
Dec 8, 2021

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Position Type
Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Financial Aid, Student Activities & Services
Employment Type
Full Time
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Job Description

About Embry-Riddle Aeronautical University:

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida and Prescott, Arizona. The University's Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.

For Academic Year 2020-21, there were over 10,700 undergraduate, graduate, and doctoral students that attended the University's residential campuses and approximately 32,700 students in total enrolled with the University around the world.

The Opportunity:

The Systems Specialist (Specialist) is responsible for processing, analyzing/auditing, and refunding via ACH or paper check millions of dollars in student refunds daily for the residential and Worldwide campuses. The Specialist is also responsible for processing third-party overpayment refunds. The Specialist is responsible for detailed reporting including types of refunds including but not limited to personal funds, institutional, state, Title IV, and other federal aid. The candidate will also monitor, coordinate and process all Master’s Assistantship Contracts (MAC) and PhD waivers for the Daytona Beach and Worldwide campuses. The Specialist will process the daily financial aid disbursement files. The candidate will pull the Returned Payment Report daily from the Wells Fargo CEO portal and process each item as well as facilitate all stop payment requests.

The Specialist must have an in-depth knowledge and understanding of a student’s “life cycle”; this includes the application and registration process, student refunds, payment deadline policy, awarding guidelines for Financial Aid, payment plans, cancellation policy and procedure. The incumbent must also be well versed with third-party sponsorships and billing, including but not limited to, VA chapters 30, 31, 33, and 35, military branches and other third-party sponsors. The Systems Specialist will provide input to applicable departmental University policies and procedures.

The Specialist will liaise with departments such as Financial Aid, Financial Systems Management, University Accounting, Veteran Student Services, Admissions, Academic Advising, ERNIE Central, Office of the Registrar, Housing & Residence Life, Dining Services, Athletics, Campus Safety & Security, Campus Bookstores, Flight Department, Office of Global Engagement, Health Services, Student Government Association (SGA), Student Affairs, International Student Services, Human Resources and the Provost Office to ensure the highest level of customer service is provided to the University’s students while maintaining compliance in accordance with established accounting practices, the U.S. Department of Education and other regulatory agencies.

The Specialist must be detailed orientated with the ability to identify anomalies in the refund process, tuition/fee waivers, financial aid disbursement files, student billings, payments, and other student related processes. The incumbent must be able to take corrective action and administer appropriate solutions independently. The Systems Specialist will ensure all processes are in accordance with University policy and procedures. The Systems Specialist will be expected to work overtime during high volume times within each term to ensure the University is maintaining the highest level of customer service possible. It is required that the Specialist must have a thorough understanding and knowledge of state and federal regulations, University Administrative Policy/Procedures (APPM) and the Worldwide Policies and Operations Manual (POM) to ensure compliance within each area.

Qualifications
  • Proficiency using Microsoft Office Suite with strong skills in Excel
  • Demonstrate extreme accuracy to detail
  • Ability to work under high volume and time sensitive deadlines
  • Requires extreme confidentiality regarding record keeping and payment processing
  • Highly detailed oriented to safeguarding and compliance guidelines
  • Demonstrated self-starter, with strong analytic, problem solving, and critical thinking skills
  • Excellent customer service orientation, communication skills (both verbal and written), interpersonal and organizational skills
  • Ability to work well with diverse internal and external constituents in a team-oriented environment
  • Willingness to share knowledge and information and to learn new tasks
  • Coordinate and maintain multipole tasks simultaneously as well as deliver responses and results within established timeframes
  • Demonstrate openness and responsiveness to new ideas and change
  • Project and establish a standard reflecting a professional image through dress, demeanor, and office environment
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