Food Services Manager
Commensurate with Experience
This position will oversee an operation open 7 days a week and will
include some night and weekend shifts outside university business
hours. This position will also include working some university
Unionized Position Code
This position directly oversees all operations of a food court with
sales in excess of 6 million dollars. The food court is comprised
of multiple franchise and university operated concepts.
Manage and coach a team of 10 supervisors, 55 fulltime union
employees, and 200+ students and part time staff to ensure we
follow brand standards and provide excellent customer service.
Degree in food service management or other relevant field, and/or a
combination of at least 5 years of supervisory and food service
Knowledge of food franchise operations or self-operating concept
Prior work experience in a higher education setting preferred.
Job Specific Qualifications
Excellent communication skills, strong organizational and
leadership skills and customer service expertise.
Knowledge of Micros POS, Food production program, Microsoft office
Serve Safe Certified preferred
Ability to problem solve with minimal supervision.
Monitor all food court entities for operational efficiency,
including planning and developing menus, forecasting food needs,
maintaining inventory and monitoring service needs.
Ensure compliance with University Food Services policies as well as
county, state and local health regulations and Union contract
Observe and train employees on best practices to provide consistent
Topics include but are not limited to food allergies, food cross
contact, food handling and cooking techniques.
Hire and manage 3 exempt supervisors, 25 union employees, 4 student
supervisors and 50-100 student employees.
Communicate and implement operational goals.
Responsible for performance partnerships for exempt
Address and resolve employee union issues.
Communicate policies, franchise standards, and University protocol
to supervisors and staff.
Respond to inquiries and complaints from customers. Oversee cash
audits, health inspections, and franchise inspections.
In addition to completing an online application, please attach a
resume and cover letter.
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