Food Services Manager

Posting Details



Job # 037825 Department Code 33000-7361 Department Food Service Job Title Food Services Manager Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S5 FLSA Status Exempt Hours
This position will oversee an operation open 7 days a week and will include some night and weekend shifts outside university business hours. This position will also include working some university Holidays. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
This position directly oversees all operations of a food court with sales in excess of 6 million dollars. The food court is comprised of multiple franchise and university operated concepts.
Manage and coach a team of 10 supervisors, 55 fulltime union employees, and 200+ students and part time staff to ensure we follow brand standards and provide excellent customer service. Qualifications
Degree in food service management or other relevant field, and/or a combination of at least 5 years of supervisory and food service experience.
Knowledge of food franchise operations or self-operating concept building .
Prior work experience in a higher education setting preferred. Job Specific Qualifications
Excellent communication skills, strong organizational and leadership skills and customer service expertise.
Knowledge of Micros POS, Food production program, Microsoft office suite, PeopleSoft.
Serve Safe Certified preferred
Ability to problem solve with minimal supervision. Responsibilities
Monitor all food court entities for operational efficiency, including planning and developing menus, forecasting food needs, maintaining inventory and monitoring service needs.
Ensure compliance with University Food Services policies as well as county, state and local health regulations and Union contract provisions.
Observe and train employees on best practices to provide consistent service excellence.
Topics include but are not limited to food allergies, food cross contact, food handling and cooking techniques.
Hire and manage 3 exempt supervisors, 25 union employees, 4 student supervisors and 50-100 student employees.
Communicate and implement operational goals.
Responsible for performance partnerships for exempt supervisors.
Address and resolve employee union issues.
Communicate policies, franchise standards, and University protocol to supervisors and staff.
Respond to inquiries and complaints from customers. Oversee cash audits, health inspections, and franchise inspections. Physical Requirements
“Not Applicable” Tools/Equipment
“Not Applicable” Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu. About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link https://www.sujobopps.com/postings/90200 Job Posting Date 12/06/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants