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Admissions Advisor

The American College of Financial Services
Pennsylvania, United States
Competitive Salary
Posted Date
Dec 7, 2021

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Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services, Admissions, Enrollment, Retention & Registrar
Employment Level
Employment Type
Full Time
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Admissions Advisor


The American College of Financial Services – the nation's leading accredited institution focused on delivering applied financial knowledge and education-seeks a customer focus Admissions Advisor.  This is a “front line” college position that assists new and prospective students interested in attending The College. The incumbent needs a broad knowledge of the college and its policies, degree programs, courses, and admissions requirements. Also, the admissions advisor assists prospects to the point of application and enrollment. This advisor also leverages ongoing marketing materials and opportunities provided by Sugar CRM to serve prospects or applicants. Understand best practices in the higher education industry and demonstrate an understanding of adult learners and non-traditional students' needs. This is a full-time, entry-level admissions position reporting to the Admissions Supervisor. 


Key/Representative Activities:

Provides immediate, ongoing, and efficient information to prospects and students promptly via telephone or email Protects the privacy of student accounts through compliance with federal student privacy law Executes efficient marketing strategies and communications Demonstrates skill & proficiency in using Customer Relationship Management (CRM/ Sugar or Peoplesoft) Resolves routine and escalated student concerns in a professional, efficient manner Meets or exceeds performance goals and metrics as determined by department leadership Adheres to assigned work schedule and work as required to facilitate students needs Makes educated admissions decisions regarding fulfillment of admission requirements and follow up strategies   High school diploma or equivalency required with three to five years of directly related experience Experience with online and/or higher education preferred Excellent organizational skills and the ability to work under time-sensitive deadlines Ability to give well-organized, informative, and engaging presentations Ability to handle escalated issues with and on behalf of students calmly and appropriately and to take the initiative to resolve problems and offer solutions Ability to learn quickly and work in a high energy team environment Strong problem solving and decision-making skills Proficient in utilizing Windows operating system, Microsoft Office suites, and internet browsers (Microsoft Edge, Chrome, Firefox & Internet Explorer)  Strong communication skills and ability to build rapport with prospects and students The ability to work with a diverse group of students of different ages Demonstrated knowledge of designations and degrees offered at the American College of Financial Services  


The American College of Financial Services is committed to applying financial education through teaching, research, and innovation in program delivery and design. As a nonprofit, accredited education institution, our courses are researched and written by a faculty of the nation's top thought leaders in personal finance. To learn more, visit The American College.

In policy and practice, we encourage diversity and provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We are committed to maintaining a welcoming and inclusive environment.

Effective April 1, 2022 The American College will require all Faculty and Professional Staff to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved.


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