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Associate Director of Residential Life - (STA008747)

University of Houston
Texas, United States
Salary Not Specified
Posted Date
Dec 6, 2021

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Position Type
Administrative, Academic Affairs, Academic Administration, Deans, Student Affairs, Other Student Affairs, Residence Life, Student Activities & Services
Employment Type
Full Time
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Responsible for a major component of Residential Life. Provides leadership to attain the goals and objectives of the department of Student Housing and Residential Life(SHRL), with a focus on Student Conduct, Assessment, and Student Staff Training.

  1. Oversees the delivery of Student Housing and Residential Life programs and services.
  2. Plans, organizes, schedules, and directs activities for Residential Life; coordinates activities with other University departments and contractors.
  3. Prepares budgets for the department, projects, and programs.
  4. Participates in the planning process and policy development for SHRL; establishes learning outcomes for programs and services, the department assessment plan, strategic planning, conduct officer training, student staff selection, student staff training, and department reporting.
  5. Directs the daily operations and activities of assigned staff; including recruitment, selection, training, development, and evaluation.
  6. Serves in on Back up on-call rotation responding to a variety of emergencies, as needed.
  7. Serves on SHRL ride-out team during emergency incidents.
  8. Establishes and maintain collaborative relationships within the department, with other departments, student groups, the university community, and stakeholders.
  9. Interprets rules, regulations, policies, and procedures, and ensures staff compliance. Other duties as assigned.


Additional Job Posting Information:


The Associate Director of Residential Life is an integral part of Student Housing and Residential Life’s (SHRL’s) leadership team and provides leadership for advancing student success in the residence halls. The Associate Director supports the vision and leadership for areas of responsibility that ensures that residential life is advancing the SHRL mission, vision, and goals as well as the division's strategic initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

  • Responsible for the direct supervision of three Program Coordinators (Staff Selection & Training, Residential Engagement, Living Learning Communities, & Faculty in Residence, and Assessment & Conduct; and indirect supervision of an administrative assistant, SHRL conduct officers and Graduate Assistants.
  • Provide effective personnel management through supervision, staff development, training, recruitment and retention of competent, diverse, staff; the ability and willingness to delegate effectively and to hold direct reports accountable; address staff issues; promote the professional growth and development of the staff
  • Provide a clear onboarding program for staff
Student Success: Residential Engagement, Living Learning Communities, & Faculty in Residence
  • Supervises a Program Coordinator and two Graduate Assistants responsible for implementation of the Residential Engagement model, Living Learning and themed communities, and Faculty in Residence program in support of students’ success.
  • Assess student learning and program impacts on retention and graduation for all residential student success initiatives.
Student Staff Selection & Training
  • Supervises a Program Coordinator responsible for the recruitment, selection, and curriculum-based training of student staff in Residential Life: including graduate assistants and undergraduate student employees; and Supervisor of Residential Desks and Residential Life Coordinators
  • Ensures compliance with Human Resource onboarding, training, and offboarding
  • Provides leadership for assessment framework for SHRL; oversees the SHRL Progress Card; Chairs the SHRL Assessment Committee
  • Work closely with the Division Assessment Committee
  • Provides oversite SHRL assessment reports
  • Analyze, interpret, and summarize results of data collection, preparing reports through multiple media (web site, print, email, etc.) utilizing a mixture of text and professional quality graphs and tables.
Conduct and Behavioral Intervention
  • Serves as the lead conduct officer for the department coordinating and participating in the investigation, adjudication, and developmental sanctioning of alleged violations of the Student Code of Conduct
  • Serves as the SHRL liaison with the Dean of Students Office related to student conduct and behavioral concerns
  • Serves as the primary Appeals officer for RLC conduct cases
  • Serves as a case manager for referrals of students in crisis; tracks medical and behavioral transports and coordinate staff follow-up to ensure residents are provided University resources; tracks requests for mental health welfare checks, including who expressed concern, why they were concerned, what follow-up was conducted by SHRL staff, and on-going status of student.
  • Responsible for interpreting and explaining University and SHRL philosophies, policies, standards, expectations, regulations, and the developmental/educational goals of the conduct process to staff, residents, parents/guardians, and members of the campus community when necessary.
  • Collects and reports data in response to legislative mandates and other reporting requirements, including but not limited to, Drug Free Schools and Communities Act, Clery Act, and other agency requests (i.e. programming related to alcohol use, student transports, End of Semester Reports, etc.) and provide feedback to University partners about type, frequency, and response to violations
  • Annually reviews and analyzes the Student Code of Conduct and SHRL Community Standards, collecting qualitative and quantitative data from multiple stakeholders, makes recommendations for improvement, and oversees the implementation of suggestions.
  • Updates the department and/or University Student Handbook information as it relates to SHRL as well as updating departmental guides that apply to student behavior such as the Resource Guide.
  • Analyzes, reviews, and updates departmental manuals and protocols related to SHRL Community Standards and the Conduct Process
  • Participate in weekly Conduct Assessment and Response Team (CART) meetings and coordinate the sharing and collecting of information from live-in professional and paraprofessional staff related to students in crisis.
  • Participate in Sexual Misconduct Response Team (SMRT) meetings and coordinate with EOS on sexual misconduct policy response within the residential halls.
Programs and Services Management
  • Responsible for the overall management of area, including policy development, strategic planning, goal setting and direction of all operational, fiscal, and personnel aspects of the program/service area
  • Possess strong strategic thinking skills, with an emphasis on delivering and measuring action plans
  • Establish and measure learning outcomes or program outcomes for programs and services
  • Create assessment plan for programs and services in area; contribute to SHRL Assessment Plan
  • Strong decision-maker, with transparency in decision-making and management; the ability to make good, consistent, and fair decisions based on fact and data
  • Responsible for ensuring continued compliance with all local, state, safety and employment laws and regulations
Departmental Responsibilities
  • Serve on 24-hour Back-up Professional on Duty (day, evening, holiday, and weekend) 365 days a year in rotation with other senior staff responding to a variety of emergencies, as needed. On-call response may include, but not limited to: crisis and emergency response; facility maintenance; direction and support for live-in paraprofessional, graduate, and professional staff; and conflict resolution for residents living in on-campus housing facilities students; Serve on SHRL ride out team for campus emergencies
  • Maintains knowledge of federal, state, and local laws, UH MAPPs and SAMs and general policies and procedures applicable in a higher education residential life setting. Continues to read and study current literature on student learning, student development theory, management theory, and student affairs.
  • Establish and maintain collaborative relationships within the department, with other departments, student groups, the university community and stakeholders.
  • Actively participates in departmental outreach activities, programming, and staff/student training
  • The ability to work with and support cross-functional teams and to foster teamwork
  • Develops strategies in line with the SHRL Mission Statement to enhance residents’ experiences. This includes recommending and initiating solutions to problems or issues in systems procedures, ensuring residents’ needs are continually met in a supportive, caring manner
  • Assist SHRL staff members (individuals and team) to develop and build skills necessary to accomplish goals and priorities of the department
  • Liaison with Marketing to make sure that the website and other materials are up to date
  • Serve on department committees; represent the department on division and university committees
  • Assist with other projects as directed
Other duties or projects as assigned as appropriate to rank and departmental mission.

Essential Position:
This position has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such are required to report to work/remain at work even if classes are cancelled, and the campus is working on limited operations in an emergency.

Qualifications :

Masters and 3 years experience

Requires application of advanced principles, techniques and theory in a professional discipline or a thorough general business management knowledge. Knowledge of this level is typically obtained through a directly job-related Master's degree or equivalent formal training in a recognized field of specialization that is directly related to the type of work being performed.Requires a minimum of three (3) years of directly job-related experience.

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