Infrastructure Engineer

Infrastructure Engineer
Middlebury College


Posting Number: S01630

Position Summary:
Middlebury College's Information Technology Services (ITS) team has one common aim: to deliver technology services that seamlessly support the College's mission of providing transformative and immersive learning experiences. To achieve this, ITS is building a diverse and inclusive team of creative problem solvers who are passionate about technology, have a steadfast commitment to information security, are strong collaborators, and take pride in delivering excellent customer service.
The ITS Infrastructure Services team is looking for Infrastructure Engineers to support and build upon our ongoing efforts at providing reliable and resilient infrastructure services for use across the entire Middlebury College community. We seek Infrastructure Engineers who can design, implement, and administer secure and reliable solutions and services. We aim to foster a diversity of opinions and perspectives while building a highly-functional team of professionals that can rise to the challenges presented in delivering top-tier technology services in a dynamic higher-education environment.
Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, the College recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury College encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. The College also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.


Essential Functions:
Offer is contingent upon successful completion of a criminal background check.
Infrastructure Engineers on the ITS Infrastructure Services team

• research unique solutions to technical challenges
• design, deploy, operate, administer, and maintain new and existing on premise and cloud systems and services
• assist with in incident response activities to help identify, prioritize, and resolve service issues
• assist with the automation, deployment, configuration, and operational processes
• assist with the integration of technology solutions
• monitor the health and performance of technology infrastructure and services
• continuously improve service quality
• consult with clients across the community about technology challenges and opportunities
• inventory systems and services
• identify and track security vulnerabilities
• apply software updates and security patches
• participate in security incident detection and response
• assist with vendor selection and vendor management
• assist with procurement processes and hardware lifecycles
• contribute technical expertise to a wide variety of projects
• participate in cross-functional teams
• document systems, processes, and solutions
• cross-train colleagues and mentor new teammates
• quickly learn new systems and technologies

On-Call ResponsibilitiesThe Infrastructure Engineer participates in the after-hours ITS On-Call rotation. ITS is responsible for responding to security and operational incidents 24×7, 365 days a year. As a participant in the rotation, the engineer is expected to cover on-call duty, carry a pager and respond to security and/or operational incidents that crop up for roughly one week every two months. Additional details are provided in the ITS On-Call policy. Key RelationshipsThe Infrastructure Engineer collaborates closely with other ITS teams and ITS Leadership to ensure that all facets of deploying, maintaining, and securing complex IT systems are properly addressed. The Engineer will maintain key relationships with:

• Faculty and staff across campus
• IT staff at Middlebury campuses and offices including Monterey
• Student workers, interns, and representatives of student organizations
  
  

Key PrinciplesInformation Technology Services (ITS) is part of an educational community and shares the responsibility for supporting teaching and learning as part of the College mission. We are committed to the following:

• Proactive, responsive, respectful service to our constituents
• Opportunities and expectations for ongoing employee education and development
  Collaboration within the organization, across the college, and beyond
• Effective and open communication
• Understanding the work of our customers
  
  

General Responsibilities:

• Works cooperatively with colleagues, partners and customers.
• Position Middlebury to take advantage of evolving information technology, evaluates opportunities, evaluates trends, analyzes and compares services, processes and infrastructure in use at peer institutions and industry generally.
• Maintain professional contacts with peers at other Higher Educational institutions, equipment and service vendors and professional organizations related to information technology.
• Performs other duties as assigned to assist the department in achieving its mission and goals.

Qualifications
Education:
Associates degree in computer science or related field or equivalent experience. Bachelor’s degree preferred.

Knowledge, Skills and Abilities:
Subject Matter ExpertiseThe Infrastructure Engineer serves as a technical resource for other Infrastructure Services staff, ITS staff, and Middlebury constituents, providing guidance on security and systems design, implementation, and support questions. To fulfill this obligation, the Infrastructure Engineer must maintain a high degree of knowledge about the systems administration and networking. The Infrastructure Engineer is expected to be proficient in multiple technologies, and an expert initially in at least two of the following major areas of knowledge:

• Systems Administration
• Networking
• Telephony and Communications
• Software Development, Automation, and Integration
• Service Health and Performance Monitoring
• Vulnerability and Patch Management
• Software Deployment
• Endpoint Engineering
• Mobile Device Management
• Identity and Access Management
• Cloud Infrastructure and Platforms
• Data Center Management

Planning and Communications SkillsStrong relationship, communication and planning skills consistent with effective participation in an organizationally critical, complex, highly technical and multi-site IT service organization.


Experience:
5 or more years of experience in the successful delivery of Information Technology services. Demonstrated expertise in the design, implementation, security and hands-on management of complex IT systems, networks, and facilities. Demonstrated industry experience with Information Security fundamentals, including inventory, protection, detection, response, and recovery.Experience in higher education environments is preferred.


Physical Demands:
Occasional data center related activities such as racking servers and accessing network closets. Shipping and receiving computers, servers, network hardware, etc.

Offers of employment are contingent on completion of a background check. Information on our background check policy can be found here: http://go.middlebury.edu/backgroundchecks

To apply, visit https://middlebury.peopleadmin.com/postings/24232

Middlebury is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, Middlebury recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. Middlebury also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.

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