Salary and Benefits
The salary range will be from $95,000 - $115,000 per year.
This position is a Management Personnel Plan (MPP) position in the
CSU, and serves at the pleasure of the President.
The CSU enjoys a generous benefits program with employer paid life
insurance ($100,000), as well as health, dental, and vision
insurance with the monthly premium largely paid by the CSU.
Additionally, we offer a broad range of other benefits which
includes dependent and health care reimbursement accounts, tuition
fee waiver, 401k, 457 and 403(b) plans.
The CSU belongs to the CalPERS retirement plan in which medical and
dental insurance continues in qualified retirement.
The CSU has 14 paid holidays and the position earns 24 days of
vacation and 12 days of sick leave per year.
For more information on the benefits program, please visit https://www.csueastbay.edu/hr/benefits/index.html
About Cal State East Bay
Cal State East Bay's beautiful main campus is located in the
Hayward hills with panoramic views of the San Francisco Bay
shoreline. Situated above the city of Hayward, the campus offers an
ideal setting for teaching and learning and yet easy access to the
many cities along the bay. The University has a satellite campus in
Concord, a professional development center in Oakland and a
significant presence online. Founded in 1957, Cal State East Bay is
one of 23 universities of the California State University system
(CSU). With an enrollment over 15,800 students, Cal State East Bay
is recognized as a regionally engaged and globally oriented
university with a strong commitment to academic innovation, student
success, engaged and service learning, diversity, and
About the Position
Under the direct supervision of the Associate Vice President of
Facilities Development and Operations (FD&O), the Director of
Business Operations serves as a key administrator and member of the
FD&O executive team. The incumbent plays a key role in the
success of the department by taking the lead in the development,
implementation and the continuous improvement of processes and
procedures needed for the execution and delivery of FD&O
services to the campus community. To ensure FD&O services are
aligned and complementary to the goals and objectives of the
department and the University, the incumbent oversees the
department’s budgets, general administration, personnel
administration, and customer service as listed below:
- Business and Administration Operations
- Budget and Financial Planning
- Facilities Information Technology
- Workflow Management
- Service Desk Operations and Customer Relations Management
- Materials Management and Warehouse Services
- Asset Inventory and Management
- Staffing administration
- Payroll and Benefits
- Training and development
- Compliance management
Prepare FD&O’s annual budgets and financial forecasting.
Monitor annual operating budget of over $10.0 million and energy
budget of over $4.0 million. Prepare, analyze, and coordinate all
service group budgets; work with departments in Finance Services:
Accounting and Fiscal Services, Budget and Finance Services,
Procurement and Support Services to maintain an effective and
efficient accounting and financial reporting system that meets
applicable compliance requirements.
Responsible for personnel administration functions for staff
consisting of full-time, part-time, temporary, hourly, student
assistants and consultants, including: a standard recruitment and
hiring procedure for all personnel; payroll process, i.e. regular,
overtime, asbestos, shift differential, hourly, consultant and
student payroll; ensure compliance to standards of the offices of
Human Resources and Equal Employment Opportunity; Research, develop
and coordinates programs such as the apprenticeship program,
quality and continuous improvement programs, as applicable.
Oversee workflow services to ensure processes are well coordinated
and assigned to meet service request timelines, coordination,
tracking and reporting. Oversee development of key performance
metrics to measure success and to target service improvements
within the various service units; Oversee FD&O service desk
operations including end to end customer relations management from
service request origination through work execution, job closeout,
and customer notification. Incumbent is responsible for the
administration of customer surveys, quality assurance procedures
including the processing of customer feedback and complaint
Serve as department liaison for Human Resources, Payroll, Risk
Management, University Police and other administrative departments.
Ensure the department maintains compliance with all campus, CSU,
state and federal rules and regulations, collective bargaining
contracts. Champion development of department procedures and
Oversee procurement including public works contracting processes,
from initial service scope development to final contract awards;
oversee contracts with University contracted inventory vendor;
procurement process of new equipment, supplies/materials, and
services for entire staff; oversee materials and equipment
procurement and security. Responsible for annual inventory of all
tagged equipment belonging to PPM and reporting this to Asset
Serve as gatekeeper for FD&O for all FD&O standard
operating procedures and processes and provide guidance to managers
to on board new employees and to off board separating employees.
Serve as the management for all department compliance audit and
- Lead, coach and mentor diverse team to support operational
mission of the department
- Analyze situations, identify potential problems, and take
proactive corrective actions.
- Maintain effective working relationship with University’s
senior administration, faculty, staff and students
- Interpret and apply University policies and procedures.
- Determine needs and oversee the performance of a wide range of
- Effectively work with campus personnel, government
representatives, contractors, and vendors.
- Communicate effectively in a wide range of contexts across the
diverse university community
- Use sound judgement to make decisions, and to facilitate
process and organizational change.
- Work collaboratively with departments across campus to
accomplish agreed goals and objectives and to establish priorities
among competing assignments.
- Strategically align business office services to help facilitate
FD&O goals and objectives.
- Champion development of initiatives and programs to build
morale, create a positive work culture, and to instill excellence
in the delivery of FD&O services to the campus community.
- Work in a dynamic work environment where adaptability and
willingness to accept new assignments or changes to existing
assignments are needed.
- Organizing and analyzing data, developing metrics and key
performance indicators to inform and to assist with decision
- Leading diverse team by setting performance expectations and
providing coaching and mentorship to support individual, team and
- Addressing highly sensitive issues and maintaining strict
- Problem solving and strategic thinking.
- Developing and implementing process improvements and change
- Developing, administering, and evaluating customer surveys for
- Developing and implementing effective customer service programs
that promotes inclusivity and engagement of all FD&O staff
across all operational units.
- Championing improvements and organizational changes to support
the University’s strategic objectives.
- Budgeting and financial standards to ensure compliance and
- Procurement and contract administration
- Fundamental management principles and procedures.
- Quality assurance procedures to support operations and to meet
- Staff and performance management
- Human resources policies, standards, and procedures.
- Valid California driver’s license or ability to obtain by date of
Preferred Skills and Knowledge
- Baccalaureate Degree
- Minimum 3 years of progressive business administration, staff
management, customer service, or human resource management in an
education setting or similar environment.
Condition(s) of Employment
- Masters in Business Administration or Management
Satisfactory completion of a background check (including LiveScan,
as appropriate), that may include, but is not limited to: criminal
records check, verification of academic credentials, licenses,
certificates, credit history, professional references and/or
verification of work history is required for employment. Cal State
East Bay will issue a conditional offer of employment to the
selected candidate, which may be rescinded if the background check
reveals disqualifying information, and/or it is discovered that the
candidate knowingly withheld or falsified information.
Unsatisfactory results may also affect the continued employment of
current Cal State East Bay employees who were conditionally offered
All background checks are conducted through the university's third
party vendor, Accurate. LiveScan is conducted through the
University Police Department.
As an Equal Opportunity Employer, Cal State East Bay does not
discriminate on the basis of any protected categories: age,
ancestry, citizenship, color, disability, gender, immigration
status, marital status, national origin, race, religion, sexual
orientation, or veteran's status. The University is committed to
the principles of diversity in employment and to creating a
stimulating learning environment for its diverse student
All California State University campuses, including Cal State East
Bay, are smoke and tobacco-free. For more information, please visit
our website at http://www.csueastbay.edu/smokeandtobaccofree/
In compliance with state and federal crime awareness and campus
security legislation, including The Jeanne Clery Disclosure of
Campus Security Policy and Crime Statistics Act, the Cal State East
Bay Annual Campus Security Report is available at: http://www.csueastbay.edu/upd/safety-and-security-reports.html
At CSUEB, the following nine competencies have been identified as
valued leadership qualities: Communication, Cooperation,
Delegation, Empathy, Feedback, Innovation, Leadership Presence,
Passion and Strategic Ability. While we may not expect our managers
to exhibit all of these competencies, we do expect them to aspire
to develop them. As part of the annual evaluation review process,
the Director, Business Operations will be evaluated on each.
Cal State East Bay is not a sponsoring agency for Staff or
Management positions and we are not an E-Verify employer.
The incumbent in this position may be considered a mandated
reporter under the California Child Abuse and Neglect Reporting Act
and will be required to comply with requirements set forth in the
CSU Executive Order 1083 as a condition of employment.
CSU Vaccination Policy
CSU requires faculty, staff, and students who are accessing campus
facilities to be immunized against COVID-19 or declare a medical or
religious exemption from doing so. Any candidates advanced in a
currently open search process should be prepared to comply with
this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/
and questions may be sent to firstname.lastname@example.org
December 03, 2021 (9:00 AM) Pacific Standard