Customer Service Specialist 3 - Military Veterans Services

Description

Priority consideration for this position will be given to application received by 12/16/2021.
Reporting to the Program Support Supervisor under the Director of the Welcome Center and Outreach, the MVP Student Success Navigator is responsible for staffing the Military & Veterans Support Center and assisting prospective, new, and continuing students through the enrollment pipeline (from inquiry to admissions to registration) in an effort to facilitate the recruitment and retention of students and assist the college in meeting enrollment targets and college goals. This is a full-time, classified position that will assist in creating and implementing strategies associated with securing new student enrollments for military affiliated students. This position will provide high quality services and support in a friendly, fast-paced, customer-focused environment. The CSS3 will serve as a central point of contact handling general to complex inquiries, transactions, and customer service questions primarily face-to-face, email/e-Chat, other web-based methods, and outbound service calls for Military & Veterans Programs. The CSS3 will also handle complex, cross-departmental student issues related to Admissions, Financial Aid and Registration and Records and will work in an environment of teamwork to facilitate resolution for students and departments considering circumstances involved. The CSS3 will interpret and apply knowledge of applicable policies and procedures in providing courteous and professional customer service and in the resolution of inquiries, issues, and complaints.

Click the "How to Apply" button for more information.