Hudson County Community College
Position Vacancy Notice
Customer Service Associate – Spanish
Posting date: December 2, 2021
Hudson County Community College (HCCC) is an award-winning,
comprehensive urban college serving one of the most historic and
ethnically diverse areas of the United States. HCCC students were
born in 119 countries and speak 29 different languages. The
diversity and the multitude of our community’s cultures, life
experiences, skills and aspirations, are the very values and traits
that empower us to be productive and caring members of our
HCCC embodies an unwavering commitment to student success and an
intentional focus on diversity, equity, and inclusion. In 2019, the
President’s Advisory Council on Diversity, Equity, and Inclusion
(PACDEI) was instituted to develop new levels of understanding and
access and advance the College’s commitment to transparency and
inclusion. We are proud of the differences we share, which are the
foundation for the life changing and transformational education we
offer and the social mobility we provide to the communities we
HCCC has three campuses located just minutes from
Manhattan: the Journal Square campus in Jersey City and
North Hudson Campus in Union City are adjacent to vital
transportation hubs; the Secaucus Center has abundant parking.
Fully accredited by the Middle States Commission on Higher
Education, the College offers courses and classes in a wide variety
of disciplines to the people and businesses of Hudson County, one
of the most ethnically diverse areas of the United States. The
College was recently recognized with the 2021 Association of
Community College Trustees (ACCT) Northeast Regional Equity Award,
and the 2021
INSIGHT Into Diversity’s Higher Education
Excellence in Diversity (HEED) Award. In 2016
the Gabert Library was one of three academic libraries in
the United States to receive the Excellence in Academic Libraries
Award from the Association of College and Research Libraries
(ACRL), and in 2019 the HCCC Tutoring Center received the Frank L.
Christ Outstanding Learning Center Award for Two-Year Institutions.
In 2019, the College joined Achieving the Dream, a network of high
achieving community colleges, part of its expanding effort toward
continuous improvement in student success.
HCCC has partnerships with every major four-year college and
university in the greater New Jersey-New York area and beyond,
accommodating seamless transfer of credits for further
undergraduate and graduate education. Hudson County Community
College is proud of its culture of care and invites applications
from those wishing to join a community dedicated to promoting
student success in all forms.
The Division of Continuing Education and Workforce Development
is an exciting and entrepreneurial office within the College, which
offers a wide variety of non-credit classes, courses, seminars and
training sessions for the community. These offerings are focused on
revitalizing careers, upgrading skills and credentials, growing
businesses and pursuing pastimes and passions. Additionally, the
HCCC Center for Business & Industry (CBI) is the area leader in
developing and delivering educational classes and programs for
Hudson County’s businesses, organizations and individuals. Join a
winning team focused on serving the educational training needs of
the Hudson County business community.
Position Summary/Job Description
- Provide Continuing
Education program information to current and prospective students
and the general public as well as other programs and services
offered by HCCC that exist for both credit and
- Provide registration
services to Continuing Education students; assist students in
completing and processing forms and records required by the
- Safeguard student
information and documents consistent with College policies and
- Participate in
Continuing Education and College events, recruiting outings,
workshops and fairs as needed.
- Participate in team
briefings and keep updated on current course offerings, procedures
and program changes.
- Learn about the
different Continuing Education offerings by attending classes as
- Work closely with
program coordinators to support the creation of new and existing
- Process program
certificates using Mail Merge.
- Contact students to
inform of schedule changes and/or class cancellations.
- Complete data entry and
other daily tasks consistent with the policies and processes of the
College and Continuing Education.
- Remain flexible and
adaptable in work schedules and work assignments as defined by the
College and departmental needs.
- Perform other related
activities as required.
- Three years’ work
- Associate’s Degree
punctual, and a self-starter.
- Effective communication,
interpersonal skills and organizational abilities.
- Bilingual (English &
- Ability to identify
problems and proactively fix them.
- Demonstrated conflict
resolution ability and experience working with
- Computer literate with
strong working knowledge of Microsoft Office Suite including
Outlook, Word, Excel and experience with Ellucian
(formally Datatel) Colleague or similar higher education
For full consideration please send resume, cover letter, salary
expectations and a list of three professional references
COVID-related Information and Vaccination
As a New Jersey First Act Employer, New Employees must
establish a Primary Residence in New Jersey within one year unless
an exemption applies.
HCCC is an equal opportunity and affirmative action employer. We
are committed to ensuring a diverse and inclusive learning and
working environment. Decisions on employment are made on the
basis of the qualifications of an individual for the particular
position being filled. Women, veterans and minorities are
encouraged to apply.