Customer Service Associate - Spanish Speaking (Part-Time)

Hudson County Community College 

Position Vacancy Notice 

Customer Service Associate – Spanish Speaking (Part-Time) 

Posting date: December 2, 2021 

College Overview 

Hudson County Community College (HCCC) is an award-winning, comprehensive urban college serving one of the most historic and ethnically diverse areas of the United States. HCCC students were born in 119 countries and speak 29 different languages. The diversity and the multitude of our community’s cultures, life experiences, skills and aspirations, are the very values and traits that empower us to be productive and caring members of our society. 

HCCC embodies an unwavering commitment to student success and an intentional focus on diversity, equity, and inclusion. In 2019, the President’s Advisory Council on Diversity, Equity, and Inclusion (PACDEI) was instituted to develop new levels of understanding and access and advance the College’s commitment to transparency and inclusion. We are proud of the differences we share, which are the foundation for the life changing and transformational education we offer and the social mobility we provide to the communities we serve.  

HCCC has three campuses located just minutes from Manhattan: the Journal Square campus in Jersey City and North Hudson Campus in Union City are adjacent to vital transportation hubs; the Secaucus Center has abundant parking. Fully accredited by the Middle States Commission on Higher Education, the College offers courses and classes in a wide variety of disciplines to the people and businesses of Hudson County, one of the most ethnically diverse areas of the United States. The College was recently recognized with the 2021 Association of Community College Trustees (ACCT) Northeast Regional Equity Award, and the 2021 INSIGHT Into Diversity’s Higher Education Excellence in Diversity (HEED) Award. In 2016 the Gabert Library was one of three academic libraries in the United States to receive the Excellence in Academic Libraries Award from the Association of College and Research Libraries (ACRL), and in 2019 the HCCC Tutoring Center received the Frank L. Christ Outstanding Learning Center Award for Two-Year Institutions. In 2019, the College joined Achieving the Dream, a network of high achieving community colleges, part of its expanding effort toward continuous improvement in student success. 

HCCC has partnerships with every major four-year college and university in the greater New Jersey-New York area and beyond, accommodating seamless transfer of credits for further undergraduate and graduate education. Hudson County Community College is proud of its culture of care and invites applications from those wishing to join a community dedicated to promoting student success in all forms.  

Department/Division Introduction  

The Division of Continuing Education and Workforce Development is an exciting and entrepreneurial office within the College, which offers a wide variety of non-credit classes, courses, seminars and training sessions for the community. These offerings are focused on revitalizing careers, upgrading skills and credentials, growing businesses and pursuing pastimes and passions. Additionally, the HCCC Center for Business & Industry (CBI) is the area leader in developing and delivering educational classes and programs for Hudson County’s businesses, organizations and individuals. Join a winning team focused on serving the educational training needs of the Hudson County business community. 

Position Summary/Job Description 

• Provide Continuing Education program information to current and prospective students and the general public as well as other programs and services offered by HCCC that exist for both credit and non-credit. 

• Provide registration services to Continuing Education students; assist students in completing and processing forms and records required by the College.  
• Safeguard student information and documents consistent with College policies and FERPA guidelines. 
• Participate in Continuing Education and College events, recruiting outings, workshops and fairs as needed. 
• Participate in team briefings and keep updated on current course offerings, procedures and program changes. 
• Learn about the different Continuing Education offerings by attending classes as needed. 

• Work closely with program coordinators to support the creation of new and existing courses. 
• Process program certificates using Mail Merge. 
• Contact students to inform of schedule changes and/or class cancellations. 
• Complete data entry and other daily tasks consistent with the policies and processes of the College and Continuing Education.  
• Remain flexible and adaptable in work schedules and work assignments as defined by the College and departmental needs. 

• Perform other related activities as required. 

Required/Minimum Qualifications 

• Three years’ work experience required.  

• Associate’s Degree preferred.   
• Detail-oriented, punctual, and a self-starter.  
• Effective communication, interpersonal skills and organizational abilities.  
• Bilingual (English & Spanish) required. 
• Ability to identify problems and proactively fix them.   

• Demonstrated conflict resolution ability and experience working with deadlines.  
• Computer literate with strong working knowledge of Microsoft Office Suite including Outlook, Word, Excel and experience with Ellucian (formally Datatel) Colleague or similar higher education platform preferred.  

Applications 

For full consideration please send resume, cover letter, salary expectations and a list of three professional references to cfarrell@hccc.edu. 

COVID-related Information and Vaccination Requirements. https://www.hccc.edu/community/returntocampus/index.html 

As a New Jersey First Act Employer, New Employees must establish a Primary Residence in New Jersey within one year unless an exemption applies. 

HCCC is an equal opportunity and affirmative action employer. We are committed to ensuring a diverse and inclusive learning and working environment. Decisions on employment are made on the basis of the qualifications of an individual for the particular position being filled. Women, veterans and minorities are encouraged to apply. 

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