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UMC AV and Setup Manager

University of Colorado Boulder
Colorado, United States
Salary Not Specified
Posted date
Dec 2, 2021

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Position Type
Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Facilities Management & Physical Plant, Auxiliary Services, Conference & Special Event Administration, Student Affairs, Student Activities & Services
Employment Type
Full Time
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Job Summary

The University Memorial Center (UMC) is the student union and heart of the University of Colorado Boulder Campus. It is a dynamic environment with a variety of resources, activities, services, and programs occurring daily. The UMC aims to provide a welcoming environment that supports students’ success in and outside of the classroom and that offers a quality facility and services for the staff, faculty and community of CU Boulder.

UMC AV and Setup Manager directs the daily work of the UMC AV and Setup operation teams to execute the setup of rooms and AV equipment for a range of events in the various events spaces located in the UMC and other off-site locations. Position works closely with the CU Events Planning and Catering planning staff in the planning and coordinating all of the event needs. This role is also responsible for directing teams in the daily custodial cleaning of UMC event spaces and deep cleaning during periodic academic breaks throughout the year, ensuring appropriate supplies and staff are on hand to complete assignments on time and ensuring work quality is maintained at a high level. They are responsible for overseeing appropriate, job-relevant, and consistent training of staff (full time and student) to assist them in the performance of their duties. The position utilizes several different software systems to forecast full-time and student schedules, as well as, software for map configurations for venue spaces. As the manager that oversees AV and Setup, this role oversees all in-house AV systems, including the Crestron and Extron media systems to ensure the equipment is well maintained, in good working order, according to the manufacturer’s specifications. The position is responsible for hiring, training, coaching, and evaluating Set-Up operational and AV leads.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

As part of the Division of Student Affairs, the UMC looks for opportunities to collaborate with our colleagues on campus to accomplish departmental, division, and campus-wide goals. The UMC is an auxiliary department and is supported by student fees through the campus’ student government.

What Your Key Responsibilities Will Be

Oversight of Building Events Management:
  • Direct and supervise UMC Setup Operations and AV Teams in providing timely and proper setup support per customer needs and requests in the various event and meeting spaces located in and outside of the UMC.
  • Meet with and exchanges information with clients on event logistics. Clients and events range from basic, small meetings to high-end and VIP events. Event and meeting spaces are routinely turned over several times during a shift and requires the setting up and striking of a variety of furniture and equipment. Equipment ranges from simple display boards/signs, tables and chairs, to large staging sections.
  • Provide direction and guidance to staff leads for assigned tasks and duties to ensure they are completed on time and to established standards.
  • Drive a university vehicle to deliver and pickup equipment at offsite locations when setup support is needed for those locations.
  • Provide annual event equipment and furniture inventories to the CU Events Planning and Catering office to insure inventory is up to date in the EMS scheduling software system.

Staff Management and Leadership:
  • Forecast staffing needs of both fulltime staff and student staff. Determines weekly schedules for direct reports and reviews work schedules of all departmental staff (full time and student) to ensure UMC Business needs are met and that there is the necessary coverage in the building at all times. Work in cooperation with Setup leads, AV lead and planning staff to determine staff and approves schedule in scheduling software.
  • Approve the daily task list and work flow for maximum efficiency and productivity of staff on site: task list is managed in a specific software.
  • Hold weekly meetings with directs reports and hosts quarterly staff meetings with all personnel in departments overseen to exchange information, plan for upcoming events and projects, and to stay current on changes or additions to operational processes.
  • Perform bi-annual coaching sessions and annual performance evaluation for all direct reports and acts as reviewer on performance plans for those positions under its area of influence.
  • Research and encourage staff to participate in professional and personal growth opportunities.
  • Provide leadership for and oversees the facilitation of the student staff work force training and development program.
  • Establish and maintain customer service standards to both full time staff and student staff when working with clients.
  • Contribute to the development and implementation of the UMC strategic plans, well as short- and long-term goals.
  • Participate in campus wide activities, projects and committees that enhances the University reputation and supports the Student Affairs and UMC mission and goals.
  • Develop rapport and maintains close working relationships with campus departments.

Oversight of Building Operations:
  • Direct staff in the daily custodial cleaning, deep cleaning and maintenance of event and meeting spaces throughout the UMC. Directs staff in the daily cleaning and maintenance of the retail and vendor spaces and most exterior spaces surrounding the UMC. This can include cleaning carpets, stripping and sealing hard surface floors, window cleaning, washing walls, cleaning and repairing furniture and equipment, etc.
  • Manage the Waste Warrior trash collection programming working with various campus partners on continually reducing the UMC landfill and carbon footprint.
  • Manage the cleaning and snow removal of most of the exterior of the UMC.
  • Work cooperatively with Facilities Management on the exterior flower beds, trash removal and snow removal.
  • Provide the regular ordering and inventory of supplies and equipment to ensure equipment is in good working order and supplies are available to assist staff in the performance of their duties. Reports damaged or broken equipment to the UMC Maintenance staff to initiate repairs. Reports building repairs to the UMC maintenance staff.
  • Follow established procurement procedures, guidelines and policies in the acquisition of supplies and equipment. Makes recommendations for new equipment and furniture purchases, once research is completed. Reaches out to 3rd party vendors for estimate or quotes for repair of damaged equipment.
  • Assist with building wide projects by coordinating tenant office or space moves in preparation and completion of projects.
  • Direct and oversee the moving of furniture, office equipment, and other large items in support of the UMC and its operations. This may be in preparation for the arrival of new replacement furniture, capital projects, moving of offices and other program needs within the UMC.
  • Manage the furniture disposal process for the entire UMC, coordinating and scheduling in conjunction with the Distribution Center staff.
  • Manage all storage space in the UMC, assessing the items in storage on a regular basis to ensure storage spaces are organized and meets University fire code.

Oversight of Building AV Management:
  • Direct the AV staff lead and provides professional AV support and other conference-related services to ensure client's AV needs are met.
  • Meet regularly with or exchanges information with clients to determine and plan for AV needs for both internal UMC events and offsite event locations.
  • Provide oversite and acts as AV operational back-up with the need occurs.
  • Ensure that AV lead position is providing the appropriate training for the setup and AV staff on procedures for setup and operation of AV equipment.
  • Able to program and make adjustments on all in-house AV systems, including the Crestron and Extron media systems to ensure the equipment is well maintained, in good working order.
  • Work with AV Lead to stay current on new technologies that can improve AV systems for the campus and position makes recommendations to supervisor accordingly.
  • Understand the trends on both furniture and AV equipment for collegiate operations.
What You Should Know
  • All University of Colorado Boulder employees are required to comply with the campus COVID-19 vaccine requirement.
    • New employees must provide proof of vaccination or receive a medical or religious exemption within 30 days of employment.
  • This position is not expected to be remote.
  • This position may need to work evenings and weekends.
What We Can Offer
  • The salary range for this position is $68,000 - $74,000.
  • Onboarding assistance is available within Student Affairs division guidelines.

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements
Be creative. Be inspired. Be Boulder.

What We Require
  • 4 years of experience performing setups in a large event center with multiple event spaces including 2 years of related experience in Audio Visual Event Production.
    • Appropriate education will substitute for the required experience on a year-for-year basis.
  • A valid driver’s license.
What You Will Need
  • A demonstrated record of experience in an event multimedia production environment or equivalent.
  • Ability to interpret technical needs and offer solutions.
  • Ability to work independently and in a team environment.
  • Ability to anticipate, troubleshoot, and solve problems in a fast-paced work environment.
  • Excellent customer service skills with and ability to communicate in a professional manner both in writing and in person.
  • Experience working in a college or university environment.
What We Would Like You To Have
  • Bachelor's degree from an accredited college or university.
  • 2 years experience as a supervisor or manager.
  • 5 years experience performing setups in a large event center with multiple event spaces.
  • 5 years experience of related experience in Audio Visual Event Production.
Special Instructions

To apply, please submit the following materials:
  1. A current resume.
  2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by January 3, 2022, for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Essential Services
This position is designated “essential services.” The incumbent is required to respond to requests for work during campus emergencies (snow, wind, rain, flood and any other natural or man-made event) and report to work for regularly assigned shifts during emergency campus closures.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email:

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