IT Support Technician I

Extended Job Title

IT Support Technician I

Org Level 1

Texas Tech Univ Health Sciences Ctr

Org Level 7

171132 - ITSC PC Support Lbk

Position Description

The IT Support Technician I’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.

Requisition ID

26597BR

Optional Attachments

Other Documents Supporting Qualifications

Travel Required

Up to 25%

Pay Grade Maximum

Salary commensurate with education, experience and/or skills.

Major/Essential Functions

With close supervision by management and/or project leads:

Provides department or unit, primarily basic hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.

Troubleshoots primarily hardware, some software, or some system problems.

Performs technical duties necessary for department or unit business operations.

Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.
Knowledge, Skills, Abilities:

Ability to:

Exercise judgment based on an understanding of organizational policies and activities.

Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.

Communicate effectively, both orally and in writing.

Establish and maintain effective work relationships.

Basic analytical skills, including process description, logic, problem diagnostics, and problem-solving.

Basic technology hardware and software competency.
Training in fundamental hardware and software support through education or experience.

Grant Funded?

No

Pay Grade Minimum

Salary commensurate with education, experience and/or skills.

Pay Basis

Hourly

Work Location

Lubbock

Campus

HSC - Lubbock

Department

ITSC PC Support Lbk

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group

General IT/Computer/IT

Shift

Day

EEO Statement

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR a combination of related education and/or experience.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

CTT, IT

Army Military Occupational Specialty Code

25B, 255A

Air Force Specialty Code

3D1X1, 3D1X2

Marine Military Occupational Specialty Code

0651, 6694

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx .