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Housing Assignments Coordinator
8:15 am-4:30 pm, Monday through Friday
Limited nights and weekends to be expected.
Hours per Week
Months per Year
Commitment to Inclusive Excellence
Northern Kentucky University ( NKU ) seeks excellence by enriching
its educational environment and culture through the diversity of
its administration, faculty and staff and by embracing
inclusiveness, equity, and global awareness in all dimensions of
its work. NKU is an Equal Opportunity/Equal Access/Affirmative
Action institution. We encourage applications by members of diverse
groups and by persons with a demonstrated commitment to issues of
diversity and experience in achieving goals relative to inclusive
Purpose of Position
Reporting to the Associate Director of Housing Operations, the
Housing Assignments Coordinator provides room assignments, billing,
and database administration for University Housing at Northern
Kentucky University. The Housing Assignments Coordinator is the
database administrator for the housing and occupancy management
system database and the primary contact in University Housing for
billing and charges. Serves as the primary point of contact and
liaison for all constituents regarding housing assignments,
billing, and occupancy management and serves as a secondary contact
for access control. The Housing Assignments Coordinator processes
student housing contracts and pre-payments, assigns students,
assesses charges for room and meal plans, works with Residence Life
staff to reassign students due to roommate conflicts, responds to
concerns from parents, facilitates room change requests, manages
meal plan change requests, and refers students for maintenance
requests. The Housing Assignments Coordinator also facilitates
questions from, and answers to, students and parents asking about
housing and housing applications. The Housing Assignments
Coordinator serves as one of the primary contacts for recruitment
of students to University Housing and attends recruitment events
both on and off campus. In consultation and partnership with the
Associate Director of Housing Operations and the Housing Operations
Coordinator, the Housing Assignments Coordinator sets aside
emergency spaces and works to coordinate show rooms, both
year-round and for special events. The Housing Assignments
Coordinator supervises student staff at the front desk of the main
University Housing office. Works directly with the International
Student Support and Services, Athletics, Latino Programs and
Services, African-American Programs and Services, the All-Card
Office, Dining Services, Student Accessibility Services,
Admissions, Student Financial Assistance, Business Services, IT,
Student Account Services, and Facilities Management.
- Performs day-to-day updates to housing and occupancy management
system and housing access control system database; Assigns and
re-assigns students based on need, request, and other factors;
provides a high level of customer service for all constituents;
accepts and processes all room change request forms; inputs all
housing assignments into housing and occupancy management system
and manages the interface with SAP, All-Card, and dining, and
maintains accurate student accounts; reconciles student accounts
for accurate billing and credit to the correct accounts.
- Processes housing/dining contracts with pre-payments; serves as
an ex-officio member of the Contract Review Committee for
University Housing; processes all cancellations and withdrawals and
assesses fees appropriately; creates rates/refund schedules for the
University Housing office and Business/Auxiliary services.
- Corresponds with all applicants regarding University Housing
processes and sends notice of assignment, roommate information, and
meal plan requirements, as necessary.
- Keeps accurate records and files for each student assigned to
housing, including maintaining archival information for the
requisite amount of time.
- Supervises student staff at the front desk of the main office for
University Housing, including setting policies and procedures,
ensuring sufficient staffing levels and coverage, and supervising
student staff and holding them accountable to their roles.
- Reconcile and submit reports regarding assignments, occupancy,
and the housing and occupancy management database.
- Performs other related duties, as assigned and as
Required qualifications: Bachelor’s degree; Equivalent experience:
High School Diploma with 3 years of professional experience
managing student housing and occupancy.
Experience working in an office, prefer experience working in a
university housing office and working with housing assignments at
the collegiate level: prefer experience working with a housing and
occupancy management software database.
Preferred degree programs include: Business management, computer
science, information technology.
Must have exceptional customer service skills, both verbal and
written; must be able to defuse stressful situations without
causing undue harm to the University or student; should have good
knowledge of Microsoft Office Suite.
Any candidate offered this position is required to go through a
pre-employment criminal background check as mandated by state
High School Diploma
$17.63 / hour minimum
Job Open Date
Job Close Date
Open Until Filled
Is this an internal only posting?
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
- * How did you hear about this employment opportunity?
- NKU Jobs Site
- Inside Higher Ed
- Employee Referral
- What is the highest level of education attained?
- High School Diploma
- Associates Degree
- Bachelors Degree
- Masters Degree
- If no Bachelor's degree, do you have a minimum of a high school
diploma plus three years of professional experience?
- * Please describe your experience working in university
housing, residence life, and or housing operations (e.g.
assignments, facilities, marketing, conference services,
(Open Ended Question)
- * Do you have experience working with a housing and occupancy
management software/database (i.e. Mercury/RMS, StarRez, Symplicity
Residence, eRezLife, Adirondack, CBORD, etc.)? Please outline your
(Open Ended Question)
- * Have you completed the ACUHO-I Occupancy Management
- Cover Letter/Letter of Application