Administrative Assistant III, Academic Enrichment Center

University of Delaware

Equal Employment Opportunity Statement

The University of Delaware is an Equal Opportunity Employer which encourages applications from Minority Group Members, Women, Individuals with Disabilities and Veterans. The University's Notice of Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html


Job No: 497257
Work Type: Staff
Location: Newark
Categories: Administrative Support, Full Time


PAY GRADE: 27N

CONTEXT OF THE JOB:

Under the general supervision of the Academic Program Manager, the Administrative Assistant III performs complex duties, both routine and non-routine, which include organizing and coordinating administrative activities in support of various Office of Academic Enrichment (OAE) programs. The Administrative Assistant III handles and prepares information and maintains program-related records requiring accuracy and discretion to safeguard personal information for program participants. The Administrative Assistant III approves and reconciles hours for miscellaneous wage and graduate and undergraduate student tutors, which are charged to many different funding sources.

MAJOR RESPONSIBILITIES:

• Reviews tutor applications and identifies students to be interviewed and trained across several OAE programs including individual tutoring, PASS, Study Groups, Drop-in and the Get Ready program.
• Coordinates communication to set up meetings, classroom reservations, and other program events needs led by the Program Manager during the academic school year and summer.
• Supports triaging the front desk, monitors student workers and troubleshoots common errors in the Blue Hen Success tracking system.
• Maintains and updates the OAE website, Drop-in tutor calendar, student records, and various Google forms to track all OAE tutor services, including attendance and academic support.
• Assists with the recruitment of new tutors, tracks, and responds to tutoring requests from staff & students with specific class needs.
• Collects data to support reports for special programs including Athletics, RISE, EXCEL, AGCELERATE, SSSP, NWD Scholars, UST, UD Scholars, ADAPT Scholars, Get Ready-New Blues, etc.
• Responsible for summarizing OAE financial information; assigns ProCard allocations for card holders. Approves and reconciles payroll for student tutors & part-time staff in UD Workforce. (Manage paperwork for new hires, JEDs, and s-contracts.)
• Assists Academic Program Manager with preparations for the summer Get Ready program including event planning, training, general logistics and meeting coordination; collects participant data and prepares correspondence for other departments, prospective students and their guardians/parents; maintains accurate records of all participants and monitors billing process.
• Performs miscellaneous job-related duties and general administrative support as assigned.

QUALIFICATIONS:

• Minimum of a high school diploma or GED, Associate's degree preferred, and three to five years of related experience.
• Experience in an educational setting is preferred.
• Knowledge of office practices and procedures.
• Knowledge of UD Workforce systems and payroll preferred.
• Proficiency using standard computer software programs specifically Word Press, Microsoft Office (Access, Excel, Word, and PowerPoint) and Google Apps.
• Ability to handle multiple assignments; concurrently, establish planning process/priorities, and meet deadlines.
• Ability to communicate effectively and interact well with people of all ages and diverse backgrounds.
• Effective interpersonal and organizational skills.
• Ability to show initiative, problem-solving, and use discretion.
• Ability to analyze, interpret data and make independent decisions.
• Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures and backgrounds.
• Committed to fostering a workplace culture of belonging, where diversity is celebrated and equity is a core value.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

Applications close: Dec 31 2021 Eastern Standard Time

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