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HOTEL NIGHT AUDITOR

Employer
University of Wisconsin-Madison
Location
Wisconsin, United States
Salary
Salary Not Specified
Date posted
Dec 1, 2021
Job no: 246482-US
Work type: Onsite, Staff-Part Time
Department: WU/NSCU HOTEL
Location: Madison
Categories: Guest Services and Sales



Job Summary:

This Front Desk Night Auditor position supports the hospitality work of the Hotel by serving as evening and night shift customer service for hotel guests & performing routine business & billing tasks.

-Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards.

-Troubleshoots and resolves issues in a timely and professional manner

-Processes customer transactions and may take payments following established policies and procedures

-Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information

-Monitors and maintains work areas and supplies to meet customer and operational needs

-Guides and trains staff and student workers

About the Job:

Customer Service Representative (DS016)

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
H.S. Diploma

Qualifications:

6 months customer service experience preferred

COVID-19 Vaccination Requirement:

UW-Madison employees are required to be fully vaccinated for COVID-19 prior to January 18, 2022 or the first day of employment, whichever comes later. An individual is considered fully vaccinated for COVID-19 two weeks after receiving the single-dose vaccine or two weeks after the second dose in a two-dose vaccination series. Medical or religious accommodations will be considered. Please visit https://covidresponse.wisc.edu for more information.

Additional Information:

Must speak fluent English. Other languages preferred.
-Basic mathematical skills.
-Basic computer skills.

Department(s):

A961560-WISCONSIN UNION/NSCU HOTEL

Work Type:

Part Time: 60%

This position requires work be performed in-person, onsite, at a designated campus work location.

Work Schedule:

Two shifts per week 11:00 p.m. to 7:30 a.m., one shift 3:00 p.m. to 11:30 pm, days TBD

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $18.00 HOURLY
Depending on Qualifications

How to Apply:

To be considered, applications must be submitted online. Please upload a cover letter and resume outlining your relevant work experience.

Contact:

Rod Rotar
rod.rotar@wisc.edu
608-263-5596
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )





Official Title:

Customer Svcs Rep(DS016)

Employment Class:

University Staff-Ongoing

Job Number:

246482-US

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Dec 1 2021 Central Standard Time
Applications Close: Dec 15 2021 11:55 PM Central Standard Time

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