Communications and Outreach Coordinator

Metropolitan State University of Denver
Colorado, United States
Salary Not Specified
Posted date
Dec 1, 2021

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Position Type
Administrative, Business & Administrative Affairs, Financial Affairs, Community Relations & Institutional Outreach, Public Relations & Marketing (Campus), Student Affairs, Financial Aid, Other Student Affairs
Employment Type
Full Time

Posting Number A01851 Position Title Communications and Outreach Coordinator Position Number E00117 Salary for Announcement
The salary range is $41,200-$51,500.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. MSU Denver offers a full benefits package. Pay Grade
14 Employee Category Administrators Department Financial Aid EClass Code Full Time Professional Staff Position Summary
This position is responsible for managing and leading the development, implementation, reporting, coordination and delivery of communications, outreach and financial literacy for the Office of Financial Aid and Scholarship. This position plays an important role in the development and delivery of all financial aid communication and outreach for MSU Denver and generalized compliance training for OFAS and Call Center staff. The position is responsible for the collection of historic and current data, the development of assessments for the programs falling under the responsibility of this position as well as research and data trend analysis for the reporting and creation of communication, outreach and financial literacy. The coordinator collaborates with campus departments and community partners towards the strategic enrollment management services initiatives including recommending, establishing, and administering procedures and policies related to the delivery of aid and services to students. This position will participate in reviews, development, recommendations, implementation and monitoring of operating policies and procedures within the Office of Financial Aid and Scholarships as well as quality assurance activities. All duties require an excellent sense for financial aid communications and current fluency on federal, state, institutional and private donor regulations and office policies and procedures in order to assure accurate release of information and guidance in program compliance. Prepares and/or assists in preparing various federal, state, institutional and external agency fiscal and statistical reports.

The incumbent is responsible for the administration and response for a broad range of requests for outreach engagements both internal and external to MSU Denver. This position directly reports to the Associate Director of Communications and Compliance.
IND208 Duties/Responsibilities
40% – Communications
1. Coordinate, develop and maintain all communications from the OFAS, including notifications, forms, web resources, printed materials, campaign materials, etc. through collaborative efforts to ensure appropriate and accessible information is available to students, families, faculty, staff, partners and university community.
2. Develop strategies for the creation and maintenance of communications for MSU Denver OFAS via website, letter, email, text, promotional materials, chatbot etc.
3. Build and maintain an infrastructure for creating, tracking, monitoring, updating and ensuring compliance for all outbound communication and student-facing resources or communication.
4. Work to integrate student-facing communications, resources and materials with direct communications originating from Banner or mail merge processes.
5. Collaborate with departments and entities outside of OFAS to continually improve financial aid related messaging to students.
6. Work strategically to develop and integrate timely messaging in coordination with Enrollment Management initiatives and communications.
7. Ensure regulatory compliance of all forms of communication or notification stemming from the Office of Financial Aid and Scholarships.
8. Assist in the development informational and marketing pieces for financial aid and scholarship information, initiatives and/or events.
9. Develop content for financial aid communications and proactively monitor OFAS communications ensuring timely update of Banner based communications.
10. Work collaboratively with coordinators/program directors to develop resources available to students in special programs.
11. Collect, retain and report statistical data in relation to communication efforts.
12. Provides ad hoc reporting support for the Office of Financial Aid and Scholarships and various departments/programs within the institution and external agencies.

25% – Outreach
1. Work closely with the Associate Director to respond to requests for outreach from departments campus-wide as well as agencies external to the institution.
2. Lead opportunities to engage MSU Denver community in financial aid related presentations in high schools, community groups, on-campus events, MSU Denver student, faculty and/or staff groups.
3. Develop University-wide financial aid outreach events, in-class financial aid info, outreach to primary and secondary schools and marketing materials.
4. Manage and maintain web-based information and resources.
5. Develop and track assessments for outreach program effectiveness.
6. Participate in the creation and delivery of financial aid informational resources, presentations, brochures, events, sessions, marketing materials, websites and collaborations for the MSU Denver community.
7. Coordinate all outreach activities involving financial aid participation. Develop and maintain a calendar of scheduled outreach activities and events. Coordinate coverage for the delivery of presentations where scheduling conflicts arise.
8. Develop and maintain infrastructure for creating, tracking, monitoring, update and reporting for all outreach activities.
9. Gather and maintain all data (past and present) on outreach activities from OFAS and set benchmarks/goals for future performance of outreach events.
10. Work in collaboration with Student Affairs departments to ensure consistent and accurate financial aid information and resources are available to MSU Denver’s current and prospective students.
11. Incorporate financial awareness elements into outreach and counseling efforts to help promote and establish a culture of financial well-being.
12. Develop communications, resources and materials used for outreach and ensure such materials meet regulatory compliance measures for federal student aid as well as any other related regulation for accessibility, disclosure, etc.

15%— Financial Literacy/Awareness Program
1. Develop University-wide financial literacy events, in-class information, outreach to primary and secondary schools and web resources.
2. Direct, develop and monitor the use and opportunities to use tools to promote and deliver financial aid and literacy programs to MSU Denver student body.
3. Work to develop a culture of financial awareness and health among MSU Denver community.
4. Create and maintain a support network of faculty and staff trained to engage students, in a meaningful way, regarding their personal financial health.
5. Develop communications, resources and materials used for delivering financial literacy messaging to students, families and community members and ensure such materials meet regulatory compliance measures for federal student aid as well as any other related regulation for accessibility, disclosure, etc.
6. Develop opportunities to engage MSU Denver community in financial awareness related presentations in high schools, community groups, on-campus events, MSU Denver student, faculty and/or staff groups.
7. Develop and maintain a calendar of financial literacy activities and events.
8. Serve as co-chair or chair of any committee designated as the MSU Denver’s unified financial literacy efforts.

20%- Training and Other Duties
1. Develop and engage in methods to assess unit outcomes.
2. Updates and trains internal staff as subject matter expert in areas of responsibility as well as general compliance related training. Work to support OFAS and Call Center units in development of staff training.
3. Develops and maintains policies and procedures on principal job duties.
4. Support and engage in Anti-Racism efforts pursued by the Enrollment Management Division. Required Qualifications
• Bachelor’s degree or 8 years experience working in Student Financial Aid at a college or university.
• 3 years of experience in the field of Financial Aid in a university or college
• Demonstrated experience in financial aid communications, project management or compliance.
Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet all required qualifications. Preferred Qualifications
• A master’s degree in communications, education, business, accounting, marketing or closely related field.
• Experience collaborating with others to create and implement a project, program or task.
• Experience using Banner Financial Aid Software.
• Bilingual language(Spanish/English).

If fluent in another language, employee may be asked to counsel students/parents in that language. Please note: Work may include occasional evening and weekend hours.

Work Hours
Monday – Friday 8-5 with some weekend and evening hours required. Posting date 12/01/2021 Closing date Closing Instructions Open Until Filled To ensure full consideration, applications must be received by 11:59pm (MT) 12/15/2021 Special Instructions to Applicants
IMPORTANT : In order to be considered as an applicant you must apply via the online application system, .

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

The health and safety of students, faculty, staff and our prospective teammates are our highest priority and as an institution, we are required to have proof of vaccination on file for all employees.

MSU Denver is requiring all employees to provide proof of being fully vaccinated for Covid-19, or to submit an exemption and be subject to following the Covid-19 safety protocols. As an employee of MSU Denver, an exemption or lack of proof of vaccination will require you to submit to weekly Covid-19 testing starting the week of August 23, 2021.
Additionally, all institutions on campus are requiring that masks be worn indoors regardless of your vaccinations status. Talent Team Representative Sophia Montano Talent Team Representative E-mail Benefits
MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

Diversity Statement
Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.

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