Communications and Outreach Coordinator
Salary for Announcement
The salary range is $41,200-$51,500.
The salary of the finalist(s) selected for this role will be set
based on a variety of factors, including but not limited to,
internal equity, experience, education, specialty and
The above salary range represents the University’s good faith and
reasonable estimate of the range of possible compensation at the
time of posting. MSU Denver offers a full benefits package.
Full Time Professional Staff
This position is responsible for managing and leading the
development, implementation, reporting, coordination and delivery
of communications, outreach and financial literacy for the Office
of Financial Aid and Scholarship. This position plays an important
role in the development and delivery of all financial aid
communication and outreach for MSU Denver and generalized
compliance training for OFAS and Call Center staff. The position is
responsible for the collection of historic and current data, the
development of assessments for the programs falling under the
responsibility of this position as well as research and data trend
analysis for the reporting and creation of communication, outreach
and financial literacy. The coordinator collaborates with campus
departments and community partners towards the strategic enrollment
management services initiatives including recommending,
establishing, and administering procedures and policies related to
the delivery of aid and services to students. This position will
participate in reviews, development, recommendations,
implementation and monitoring of operating policies and procedures
within the Office of Financial Aid and Scholarships as well as
quality assurance activities. All duties require an excellent sense
for financial aid communications and current fluency on federal,
state, institutional and private donor regulations and office
policies and procedures in order to assure accurate release of
information and guidance in program compliance. Prepares and/or
assists in preparing various federal, state, institutional and
external agency fiscal and statistical reports.
The incumbent is responsible for the administration and response
for a broad range of requests for outreach engagements both
internal and external to MSU Denver. This position directly reports
to the Associate Director of Communications and Compliance.
40% – Communications
1. Coordinate, develop and maintain all communications from the
OFAS, including notifications, forms, web resources, printed
materials, campaign materials, etc. through collaborative efforts
to ensure appropriate and accessible information is available to
students, families, faculty, staff, partners and university
2. Develop strategies for the creation and maintenance of
communications for MSU Denver OFAS via website, letter, email,
text, promotional materials, chatbot etc.
3. Build and maintain an infrastructure for creating, tracking,
monitoring, updating and ensuring compliance for all outbound
communication and student-facing resources or communication.
4. Work to integrate student-facing communications, resources and
materials with direct communications originating from Banner or
mail merge processes.
5. Collaborate with departments and entities outside of OFAS to
continually improve financial aid related messaging to
6. Work strategically to develop and integrate timely messaging in
coordination with Enrollment Management initiatives and
7. Ensure regulatory compliance of all forms of communication or
notification stemming from the Office of Financial Aid and
8. Assist in the development informational and marketing pieces for
financial aid and scholarship information, initiatives and/or
9. Develop content for financial aid communications and proactively
monitor OFAS communications ensuring timely update of Banner based
10. Work collaboratively with coordinators/program directors to
develop resources available to students in special programs.
11. Collect, retain and report statistical data in relation to
12. Provides ad hoc reporting support for the Office of Financial
Aid and Scholarships and various departments/programs within the
institution and external agencies.
25% – Outreach
1. Work closely with the Associate Director to respond to requests
for outreach from departments campus-wide as well as agencies
external to the institution.
2. Lead opportunities to engage MSU Denver community in financial
aid related presentations in high schools, community groups,
on-campus events, MSU Denver student, faculty and/or staff
3. Develop University-wide financial aid outreach events, in-class
financial aid info, outreach to primary and secondary schools and
4. Manage and maintain web-based information and resources.
5. Develop and track assessments for outreach program
6. Participate in the creation and delivery of financial aid
informational resources, presentations, brochures, events,
sessions, marketing materials, websites and collaborations for the
MSU Denver community.
7. Coordinate all outreach activities involving financial aid
participation. Develop and maintain a calendar of scheduled
outreach activities and events. Coordinate coverage for the
delivery of presentations where scheduling conflicts arise.
8. Develop and maintain infrastructure for creating, tracking,
monitoring, update and reporting for all outreach activities.
9. Gather and maintain all data (past and present) on outreach
activities from OFAS and set benchmarks/goals for future
performance of outreach events.
10. Work in collaboration with Student Affairs departments to
ensure consistent and accurate financial aid information and
resources are available to MSU Denver’s current and prospective
11. Incorporate financial awareness elements into outreach and
counseling efforts to help promote and establish a culture of
12. Develop communications, resources and materials used for
outreach and ensure such materials meet regulatory compliance
measures for federal student aid as well as any other related
regulation for accessibility, disclosure, etc.
15%— Financial Literacy/Awareness Program
1. Develop University-wide financial literacy events, in-class
information, outreach to primary and secondary schools and web
2. Direct, develop and monitor the use and opportunities to use
tools to promote and deliver financial aid and literacy programs to
MSU Denver student body.
3. Work to develop a culture of financial awareness and health
among MSU Denver community.
4. Create and maintain a support network of faculty and staff
trained to engage students, in a meaningful way, regarding their
personal financial health.
5. Develop communications, resources and materials used for
delivering financial literacy messaging to students, families and
community members and ensure such materials meet regulatory
compliance measures for federal student aid as well as any other
related regulation for accessibility, disclosure, etc.
6. Develop opportunities to engage MSU Denver community in
financial awareness related presentations in high schools,
community groups, on-campus events, MSU Denver student, faculty
and/or staff groups.
7. Develop and maintain a calendar of financial literacy activities
8. Serve as co-chair or chair of any committee designated as the
MSU Denver’s unified financial literacy efforts.
20%- Training and Other Duties
1. Develop and engage in methods to assess unit outcomes.
2. Updates and trains internal staff as subject matter expert in
areas of responsibility as well as general compliance related
training. Work to support OFAS and Call Center units in development
of staff training.
3. Develops and maintains policies and procedures on principal job
4. Support and engage in Anti-Racism efforts pursued by the
Enrollment Management Division.
• Bachelor’s degree or 8 years experience working in Student
Financial Aid at a college or university.
• 3 years of experience in the field of Financial Aid in a
university or college
• Demonstrated experience in financial aid communications, project
management or compliance.
Important Note: Successful applicants will ensure their resumes
clearly demonstrate that their work experience describes how they
meet all required qualifications.
• A master’s degree in communications, education, business,
accounting, marketing or closely related field.
• Experience collaborating with others to create and implement a
project, program or task.
• Experience using Banner Financial Aid Software.
• Bilingual language(Spanish/English).
If fluent in another language, employee may be asked to counsel
students/parents in that language. Please note: Work may include
occasional evening and weekend hours.
Monday – Friday 8-5 with some weekend and evening hours
Open Until Filled
To ensure full consideration, applications must be received by
Special Instructions to Applicants
IMPORTANT : In order to be considered as an applicant you must
apply via the online application system, www.msudenverjobs.com
References refers to a list of three professional references and
their contact information.
Official transcripts will be required of the candidate selected for
The health and safety of students, faculty, staff and our
prospective teammates are our highest priority and as an
institution, we are required to have proof of vaccination on file
for all employees.
MSU Denver is requiring all employees to provide proof of being
fully vaccinated for Covid-19, or to submit an exemption and be
subject to following the Covid-19 safety protocols. As an employee
of MSU Denver, an exemption or lack of proof of vaccination will
require you to submit to weekly Covid-19 testing starting the week
of August 23, 2021.
Additionally, all institutions on campus are requiring that masks
be worn indoors regardless of your vaccinations status.
Talent Team Representative
Talent Team Representative E-mail
MSU Denver is pleased to offer our current and potential employees
a wide array of benefit options. To learn more, please visit the
Employee Benefits Offerings
Metropolitan State University of Denver is a unique,
access-oriented campus community that values diversity, equity, and
inclusion in all its forms. Our student population consists of
nearly 50% first generation students and over 45% students of
color. We are a designated Hispanic Serving Institution located in
We create an equitable learning and working environment in concert
with individuals who consistently demonstrate commitment to equity
and inclusion. We greatly value the diverse identities and
perspectives of our students, faculty, and staff and recognize that
in order to achieve a just and equitable society, diversity must go
beyond simple representation. It requires critical inquiry and
dialogue and a commitment to action. We strive to provide a culture
of belonging for all community members to achieve personal and