Housing IT Manager, Housing and Residence Life

Housing IT Manager (Information Technology Administrator/Analyst 1 – MR09 )

Housing and Residence Life

University of Tennessee, Chattanooga

The Housing IT Manager is primarily responsible for providing application support for the assignment system (StarRez) and the housing work control system (TMA) for more than 3,600 students living in the residence halls and apartment complexes. The position plays a key role in supporting a variety of processes within Housing and Residence Life, including but not limited to assignments processes, maintenance requests and work orders, online portal configuration and maintenance, and residential programming support and integrations with university-wide systems. The Housing IT Manager is responsible for effective solutions that support integrated use of Housing and Residence Life software with Banner.

Duties and Responsibilities

Provide primary oversight for Online portal preparations and technical support for Housing facilities work control process and housing assignments processes; maintain space inventory in assignments database system including rent amount and configuration for current and future academic terms; ensure accuracy of contract and addendum text on all registration and assignment change portal sections; process all off-cycle applications and contracting in coordination with the future assignments specialist and current assignments specialist; ensure room inspection runs are configured as part of the electronic room inventory process in coordination with the associate director and community staff; conduct routine audits to ensure a streamlined approach to benefit students and staff; serve as the primary day to day technical contact for department processes, third-party vendors, technology partners and internal stakeholders.

Collaborate with Central IT and campus partners on integrations, process improvements, projects, and escalating support requests; schedule building access in the supported system during holiday and break periods; work with Central IT staff to ensure correct terms are being exported and import at appropriate times; serve as primary liaison between Housing & Residence Life, StarRez, TMA, TouchNet, and other housing software system for support inquiries and product enhancements; ensure that systems interfaces with Banner, Maxient, and other campus software; serve as liaison for the database to department and university staff; provide documentation and training to department staff for relevant functions; provide quality customer service to individuals through web chat, email and when calling or in person; respond to inquiries requiring interpretations of Housing & Residence Life related policies, processes and procedures; create and update detailed documentation of processes to include into the standard operating procedures for the department; prepare numerous complex reports and provide analyses on office operations, utilizing resources such as the housing database; serve on department and university committees and task forces and participate in other developmental activities; maintain PCI compliance reporting; track departmental device inventory and coordinate with Central IT to refresh and image devices; and perform other duties consistent with the purpose of this position as assigned.

The ideal candidate will possess the following:

• Considerable knowledge of computerized information systems including the operation and maintenance of data files.
• Strong organization and analytical skills.
• Some knowledge in the use of data processing equipment and ability to interpret computer terminology, data, standards and instructions and relate information to the system.
• Excellent communication skills and ability to greet and assist residents, visitors and callers with a variety of questions, needs and concerns.
• Maintain confidentiality of office information and records.
• Ability to manage competing priorities in a highly demanding environment
• Ability to be a self-starter and motivated to move projects forward.

Review of applications will begin December 13, 2021 and continue until the position is filled. Applications received by this date will receive priority consideration.

Minimum Requirements: Requires a bachelor’s degree in a relevant field and one year of relevant experience, or an equivalent combination of education, training, and experience.

Preferred Requirements: 3 years of related experience in higher education; experience in Housing Software (StarRez, TMA, Mercury, CBord); experience in Banner; familiarity with UTC business practices or other college or university business practices; familiarity with Microsoft Office suite enough to accomplish work assignments; familiarity experience writing SQL queries and basic knowledge of at least one programming language; and ability to deliver training.

The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.

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