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Assistant Director of Ticket Operations

Virginia Commonwealth University
Virginia, United States
Salary Not Specified
Posted Date
Nov 29, 2021

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Position Type
Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Auxiliary Services, Conference & Special Event Administration, Student Affairs, Athletics
Employment Type
Full Time
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VCU Athletics is seeking a talented Assistant Director of Ticket Operations to:
- Assist in the management and maintenance of the Athletics Ticket Office;
- Coordinate all day-to-day functions of the Ticket Office, including hiring, training, scheduling, and supervising of hourly staff and graduate assistants;
- Serve as the ticket supervisor for select home athletic and all special events; and
- Direct the gift acknowledgement process for all gifts to the Ram Athletic Fund, including reconciliation and serving as liaison with the Office of Development and Alumni Relations.

Typical Education and Experience

Required hiring standards include:
- A Bachelor’s degree or the experience/skills equivalent of a bachelor's degree;
- Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU; and
- Must be highly organized and efficient and exercise professional judgment when interacting with customers to ensure a high level of customer service.

Preferred hiring standards include:
- An advanced degree or training and work experience at a level that equates to an advanced degree;
- Experience with Paciolan Ticketing software system; and
- Experience working within a Division I athletic ticket office.

Job Specific Physical and Cognitive Requirements

Light lifting, pushing/pulling, standing, sitting, repetitive motion, walking, climbing, reaching, bending;

Extreme heat/cold, extreme noise;

Fast pace, multiple stimuli, intense customer interaction, frequent change;

Memory, reasoning, hearing, reading, analyzing, logic, verbal communication, written communication

Salary Range: Up to $37,000

Position Details:

Department: Athletics
Employment Type: UF - University Employee FT
Restricted Status: No
FTE: 1
Exemption Status: Exempt

Contact Information:

Contact Name: Takeya McLaurin

Contact Email:

Contact Phone: 804-828-4813

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