Director of Student Outreach and Retention

Official Title: Student Affairs Director (B) Business Title: Director of Student Outreach and Retention Employment Class: Limited FTE: 1.0 Compensation: $80,000-90,000 FLSA Status: Exempt Terms of Employment: 12-month, annual, limited appointment Position Summary:

Directs strategic planning, services, programming, staff management, and budget planning to promote student learning and development.

UW Oshkosh provides a competitive benefits package for all benefit-eligible positions. Click here for more details.

Responsibilities

Short Description of Duties:

• Develops and builds relationships with undergraduate applicants in strong partnership with Admissions Office and other related units.
• Executes strategic communication and outreach plans under the Assistant Vice Chancellor for Enrollment Management.
• Leads student communication teams to create publications, emails, social media, and other media for applicants as well as admitted and current students.
• Creates content, strategies, and the requisite execution pathways required to develop, maintain, and fulfill communication plans for applicants and admitted students.
• Liaises with units both internal and external while representing the Division of Student Affairs on campus-wide committees such as the recruitment teams and retention committees.
• Collaborates with the Assistant Vice Chancellor for Enrollment Management, Divisional Directors (specifically Admissions, Financial Aid and Career and Professional Development), Advising and Registrar, in addition to Academic Affairs student support services such as, but not limited to, Academic Advising, Center for Academic Resources, Academic Support of Inclusive Excellence, University Studies Program, and others, to create retention strategies and implement student engagement initiatives to keep students involved and maintain successful academic progress.
• Partners with the Assistant Vice Chancellor for Enrollment Management to create innovative outreach and conversion strategies for attracting 1st year, transfer, and intra- university transfer students.

Detailed Job Responsibilities:

Plans, organizes, administers, and manages processes and operations related to student enrollment and retention for the Division of Student Affairs in collaboration/conjunction with other offices and departments dedicated to student outreach and retention.

Monitors, evaluates, and modifies processes, procedures, and/or standards, ensuring alignment with the Institution’s mission, values, goals, and objectives, as well as all local, state, and federal laws and regulations.

Collaborates with Academic Support of Inclusive Excellence on outreach and retention activities related to multicultural programs for minority and underrepresented/underserved students.

Develops operating policies and procedures to comply with regulations, institutional policies, and objectives.

Serves as a liaison by collaborating with internal and external stakeholder groups and providing organizational information.

Schedules logistics and secures resources to support the operational plans of the program or unit.

Develops and audits the budget.

Will exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees.

Responsible for developing programs and services to counsel, advise and provide guidance for students and collaborate with department chairs, faculty and advisors to develop, update and implement targeted interventions to increase student retention and success.

Oversees major division/department-wide programs or projects.

Directs strategic planning initiatives and establishes objectives to ensure appropriate use of financial, administrative and staffing resources, and alignment with the strategic plan

Oversees the effective, compliant, & efficient daily management of all operational, financial, & business functions in support of the program/project & in coordination with central offices such as HR, Budget, Facilities, IT, & Provost.

Represents programs/projects on internal & external business affairs & is viewed as an expert resource regarding operations of the Student Outreach and Retention unit.

Develops, maintains & reports on quantitative and qualitative performance measures.

Directs programs/projects marketing/branding efforts.

Identifies opportunities and strategies for short- and long-term growth & expansion.

Oversees development & implementation of evaluation processes, quantitative & qualitative measurements that ensure that unit benchmarks are successfully attained and communicated in a timely and efficient manner.

Manages evaluation processes; recommends & implements changes for enhancement; monitors effectiveness.

Creates & leads a coordinated program of activities designed to increase the units objectives.

Performs other duties as assigned.

Qualifications Required:

Demonstrated commitment to diversity, equity, and inclusion.

Experience in facilitating interactions with all diverse populations.

A master's degree in public health, counseling, social work, student services, higher education administration, gender studies or related field OR appropriate combination of education and experience.

At least 3 years of professional experience in higher education or related field.

At least 4 years program/project administration or other relevant experience.

Ability to handle confidential information sensitively and with integrity.

Ability to use sound judgment when responding to crises.

Demonstrated commitment to diversity, inclusion, and social justice.

Ability to collaborate effectively with stakeholders on- and off- campus.

Strong digital skills and the ability to quickly learn and apply new technologies.

Strong analytical skills including analysis and reporting.

Preferred: Experience managing an outreach/contact center/operation. To Apply:

Applicants must submit the following documents using the online application:

Cover letter, resume, and contact information for three references

For questions regarding your application and additional options to apply, contact Human Resources at recruitment@uwosh.edu or 920-424-1166.

Application Deadline:

TO ENSURE CONSIDERATION: Applications received by December 26, 2021, are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

Legal Notices:

AA/EO Statement
The University of Wisconsin Oshkosh (UWO) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWO, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

DEI Statement
Diversity drives innovation, creativity, and progress. At the University of Wisconsin Oshkosh, the culture, identities, life experiences, unique abilities, and talents of every individual contribute to the foundation of our success. Creating and maintaining an inclusive and equitable environment is of paramount importance to us. This pursuit prepares all of us to be global citizens who will contribute to the betterment of the world. We are committed to a university culture that provides everyone with the opportunity to thrive.

Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact afaction@uwosh.edu or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Work Authorization
The University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://uwosh.edu/police/ , or call UWO Police Department, at (920) 424-1212 for a paper copy.