Admissions Counselor

Admissions Counselor
Department: Recruiting & Admissions
Location: Columbia, MO
Type: Staff, Full-time
Salary range starts at: $16.00 per hour

Diversity Statement:
Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse; supports activities that promote diversity and inclusion; and overall, fosters a sense of community that welcomes everyone.

Job Summary:Admissions Counselors serve in a recruitment and admissions role and are responsible for assisting non-traditional students, in various student stages, throughout the admissions process to the point of admission to Columbia College. There is a heavy focus on leads converted to admitted students. Enrollment Counselors serve on the front line for all forms of outreach to incoming prospects and applicants.

• Perform job duties in accordance with Columbia College’s vision, mission and values, and contributes to the development of the Recruiting & Admissions Department.
• Serve as the primary point of contact for non-traditional undergraduate and graduate prospective students. This includes; first-time freshman, transfer students, non-degree seeking students, and readmit students (both domestic & international).
• Provide counsel for prospective students and applicants by utilizing various methods of communication (webchat, email, text, phone, etc.). Maintain appropriate follow-up communication with these students in regards to degree program offerings, application status, and basic financial aid information.
• Manage a large amount of inbound and outbound calls in an efficient and professional manner.
• Read, understand, and communicate college policies and procedures.
• Understand and manage job expectations. This includes, but is not limited to the following: courteous and professional attitude towards prospective students, fellow team members and the leadership team, student phase conversion rates, daily volume requirements (calls, webchats, text messages, and emails
• Acknowledge, communicate, and resolve problems by clarifying issues, researching and exploring answers, implementing solutions, and escalating unresolved problems.
• Continually improve communication, sales, and counseling skills through training, quality assurance sessions, and call shadowing while accepting and incorporating feedback and direction from supervisor(s).
• Commit to working rotating hours as necessary to provide consistent service to prospects and students, including nights and weekends as needed.
• Enhance the organization’s reputation by exploring opportunities to add value to job accomplishments.
• Fulfill additional responsibilities as assigned.
• Attend work timely and during the established hours of operation on a regular basis; work additional hours as business necessitates.

Minimum Qualifications:

• Associate’s Degree in related field
• Proficiency with the following, but not limited to: active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources.
• Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.
• Accurate data entry and typing skills of >40 wpm.

Preferred Qualifications:

• Bachelor’s Degree in related field

Special Requirements:

• Occasional evening and weekend hours will be required

This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.

Benefits Summary

Columbia College values its employees and is committed to offering benefits designed to help enhance their health and well-being. Columbia College views the benefits offered to its workforce as an important component of the overall compensation package made available by the College. We strive to offer our employees comprehensive and affordable benefits that make Columbia College an even more attractive place to work.

The College offers generous benefits to eligible employees that include:

• Health, Dental, and Vision insurance
• Basic life insurance and AD&D insurance
• A 403(b) Retirement Savings Plan, to which the College will match up to 8% of an employee’s annual compensation that vests at 20% a year after the employee satisfies a one year waiting period, is at least 21 years of age, has worked at least 1,000 hours in a Plan year
• Paid vacation leave
• Paid sick leave
• An Employee Educational Grant program that allows eligible individuals to take undergraduate in-seat classes at Columbia College tuition free, and online undergraduate courses at a 75% tuition reduction
• A Graduate Educational Grant program that allows eligible individuals to take graduate classes in-seat or online at Columbia College, at a 75% tuition reduction
• Participation in Tuition Exchange programs that allows full time employees to send their non-emancipated children to other member institutions with no or significantly reduced tuition charges

The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.

Review of applications will begin immediately and continue until the position is filled.

Columbia College is an equal opportunity employer.

In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.

Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.

https://www.ccis.edu/campus-safety/crime-reporting/reports-stats