Student Information Systems Manager

Student Information Systems Manager

University of California Merced

JOB ID: 26184
LOCATION: Merced
HIRING RANGE: $115,000 - $130,000

JOB CLOSING DATE

Initial applicant review will take place on or around November 30, 2021. Posting will close upon selection.

PLEASE NOTE:

• This position is not approved as a remote position (although UC Merced has a liberal telecommute policy - 1 to 2 days per week as remote is quite doable to start).
  
• This position is not approved for VISA conversion/extension funding.
  
• Some relocation support may be available.
  
• You will lead a GROWING team that is building a new, ALL-Cloud based legacy (room to hire your own talent).
  
• So much room to grow to the highest levels on the IT ladder with total University of California systemwide collaboration access.
  
• Room to stretch out in the thriving, still affordable Central Valley of California.
  
• This position DIRECTLY supports the campus mission of student success. Make an Impact for stakeholders you actually care about!
  
  ABOUT UC MERCED
  
  The University of California, Merced, is the newest of the University of California system's 10 campuses and the first American research university built in the 21st century. With more than 9,000 undergraduate and graduate students, UC Merced offers an environment that combines a commitment to diversity, inclusion, collaboration, and professional development. With bachelor's, master's and doctoral degree programs, strong research and academic partnerships, and community involvement, the UC Merced campus is continually evolving and requires talented, knowledgeable, and dynamic educators, researchers, management and staff.
  
  Ranked among the best public universities in the nation by U.S. News and World Report, UC Merced is uniquely equipped to provide educational opportunities for highly qualified students from the San Joaquin Valley and throughout California. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design and supports the economic development of Merced and the region.
  
  In Fall 2016, UC Merced broke ground on a $1.3 billion public-private partnership that is unprecedented in higher education. The Merced 2020 Project nearly doubled the physical capacity of the campus, enhancing academic distinction, student success and research excellence. In 2018, UC Merced opened the Downtown Campus Center, a $33 million, three-story administrative building located in the heart of Merced.
  
  To set the course of UC Merced's evolution, in 2021 UC Merced will enact its first-ever 10-year strategic plan. This plan will guide how the values of equity and justice influence our pathway toward earning Carnegie R1 research status, growing enrollment, upholding our identity as a minority-serving institution, and operationalizing how commitments to equity, diversity and inclusion are enacted within each campus unit. UC Merced is expected to engage in sophisticated thinking, planning, and implementation of actions that effectively diversify the professoriate and staff, improve campus climate for all campus constituency groups, and strengthen our equity, diversity, and inclusion infrastructure and capacity.
  
  ABOUT THE JOB
  
  The Student Information Systems (SIS) Manager leads a team of IT professionals to develop, implement, and administer the organization's Student Cloud initiatives. As a vital member of the Information Technology team, the SIS manager reports to the Director of Enterprise Applications and provides strategic planning, operational guidance, and implementation to campus units on innovative solutions to meet administrative and academic business needs. The candidate will champion building out Student Cloud solutions and integrations that deliver an application network that meets our faculty, staff, and students need. The candidate will work closely with cross-functional offices across IT, Auxiliary Services, Admissions, Continuing Education, Financial Aid, Registrar, Student Accounts, and Student Affairs.
  
  The candidate is also responsible for managing product roadmaps and the overall student cloud ecosystem, which includes but is not limited to Banner, Atomic, CollegeSource, StarRez, JobSub, CleanAddress, CSGOLD, Digarc, CashNet, TargetX, and maintaining various modules within the products i.e. admissions, general, student, audit, planner, financial aid, learning management, student receivables. The candidate will also work with local and managed services providers for efficient, effective, and stable operations of the Student Cloud. Technically the SIS managers will be in charge of reports, development, upgrades, configurations, enhancements, instances, security, databases, servers, API's and integrations.
  
  The candidate will also successfully deliver solutions to support the organization's vision and strategic direction. This role will manage and lead significant, technically complex, and critical initiatives across the organization. The ideal candidate will be a team player who oversees the team's functionality and technology, often taking on roles such as project manager responsible for overseeing all activities within the SIS ecosystem. A strategist accountable for deciding how to approach technical and operational tasks and develop a plan to accomplish them. A communicator responsible for distributing information to team members, users, and stakeholders. An organizer accountable for keeping track of and structuring various tasks, employees, users, and documents, and a goal setter accountable for following through on projects and established deliverables.
  
  KEY RESPONSIBILITIES:
  
  1. Develop and maintain a profound understanding of the dynamic needs of UCM student information systems (SIS). Plan, implement, configure, monitor, troubleshoot, and provide overall architectural direction for SIS. Lead and perform SIS administration, management, and coordinate system security with managed services partners. Develop and maintain appropriate guidelines, procedures, and materials for SIS. Perform data synchronization, real-time or schedule-based, and integrate SIS via APIs and batch jobs. Work with the vendors to arrange upgrades, enhancements. Develop test plans and coordinate with key system users and other managed services providers to validate upgrades before they are installed in production.
  
  2. Analyze the needs of functional departments and helps to establish priorities for feasibility studies and systems design and implementation to develop new and modify information processing systems. Work closely with the Admissions Office, Registrar's Office, Business Office, Student Accounts, Financial Assistance, Student Affairs to support all the student information processing requests. Plan, coordinate, and conduct regular training programs for SIS users. Develop and maintain good relationships with vendors and service providers. Coordinates with functional departments involved in system requirements, techniques, and controls. Conduct regular stakeholder meetings, create roadmaps and vision for the SIS.
  
  3. Manage the coordination of activities of the department with responsibility for results in terms of costs, methods, and employees. Establishes and recommends changes to policies that affect the department. Develops and monitors operational and budget processes, staff FTE, finance, human resources, and space planning. Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees. Provide oversight and direction to direct reports in accordance with the organization's policies and procedures. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback. Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity and cohesiveness, support, and working effectively together to enable each employee and the department to succeed. Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of IT Leadership and Human Resources.
  
  *LI-RM1
  
  QUALIFICATIONS
  
  EDUCATION, EXPERIENCE & CERTIFICATIONS
  
  
• Bachelor's degree and a minimum of 5 years of experience or 9 years combined equivalent years of relevant experience. (Required)
  
• Typically, 5-7 years of experience managing an information technology organization. (Preferred)
  
• 4-10 years of experience training, mentoring, and motivating staff directly. (Preferred)
  
• Minimum 5 years of working in a complex IT organization and demonstrated knowledge of Information Technology systems and practices. (Required)
  
• Project Management Professional (PMP) Six Sigma TOGAF Certified ScrumMaster (CSM). (Preferred)
  
  CRITICAL COMPETENCIES
  
  
• Uses and applies applications of Information Technology theories and concepts to manage and provide solutions.
  
• Requires a broad working knowledge of the applications programming development function.
  
• Requires the ability to gather, organize, and analyze data in the completion of assignments.
  
• Ability to analyze business processes and translate business needs into requirements and solution design documents. Must be able to resolve business process gaps using standard software functionality.
  
• Thorough knowledge of subject area sufficient for strategic planning, technology assessment and direction.
  
• Demonstrates abilities as a team leader: supervising teams to create an atmosphere of trust, supporting diverse views to encourage innovation and design thinking, participate in staff recruitment and retention activities, and coaching staff including providing timely meaningful and actionable written and verbal feedback.
  
• Experience in the management of ongoing technology infrastructure acquisition and expansion, including the identification and integration of suitable emerging technologies. Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor-supplied products for use within the technical environment.
  
• Experienced in leading change management activities and managing their impact across the unit or department.
  
• Strong knowledge in configuration, change management and instance management. Experienced in leading change management activities and managing their impact across the unit or department.
  
• Excellent oral and written communication skills, including the ability to effectively present technical topics to individuals and groups with potentially varied levels of technical sophistication.
  
• Manage Student-IT related projects, coordinate with project committee, and regular analysis of workstreams. Including RICE items, design, testing, documenting, training, and implementation of any enhancement of student information systems. (Preferred)
  
• Maintains a stakeholder management plan for all active Banner module as well as develop stakeholder management plans for new solutions. Possess complete and thorough working knowledge of AR, Fin-Aid, Student, Degree Audit and student life cycle principles.
  
• Working knowledge of Banner workflows, process, SQL, PL/SQL, Oracle Forms, Reports, and Linux scripting.
  
• Functional and technical design and configuration experience with some combination of the following Banner modules in Release 8/9: Banner Accounts Receivables, Financial Aid, Student, and General.
  
  BACKGROUND CHECK
  
  Background check and fingerprinting willbe required.
  
  How to Apply:
  An online application is required for each position to apply.The University of California, Merced is aware that some web-based application processes may be cumbersome for differently abled applicants. Where appropriate, alternative accommodations will be provided. For applicants with disabilities who need additional assistance using TAM, or reasonable accommodations during the interview or search process, please contact ucmjobs@ucmerced.edu.
  
  Equal Employment Opportunity:
  The University of California, Merced is an Equal Opportunity/Affirmative Action employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship, sex, age, marital status, sexual orientation, gender identity or expression, disability, pregnancy, or status as a disabled veteran or Vietnam-era veteran, or other protected categories covered by the UC Nondiscrimination and Affirmative Action Policy. UC Merced intentionally promotes and maintains a discrimination- and harassment-free workplace by demonstrating it neither condones nor tolerates employment practices that discriminate against or harass any person or specific group of persons on the basis listed above. We seek candidates who will support our vision to cultivate a vibrant, equity-minded, inclusive excellence university community. When applying to UC Merced, we strongly encourage you to reflect on our Principles of Community and our 2021 strategic plan.
  
  Vaccination Program Policy:
  
  As a condition of employment,you will be required to comply with the University of CaliforniaSARS-CoV-2 (COVID-19)VaccinationProgram Policy. All Covered Individuals under the policy must provide proof of FullVaccinationor, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline.For new University of California employees, the applicable deadline is 14 DAYS after their first date of employment.
  
  Smoke and Tobacco Free Policy:
  The University of California, Merced is a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at http://smokefree.ucmerced.edu.
  
  E-Verify:
  All employers who receive Federal contracts and grants are required to comply with E-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.
  
  Pay, Benefits & Work Schedule:
  For information on the comprehensive benefits package offered by the University of California visit: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/
  
  To apply, please visit: https://careerspub.universityofcalifornia.edu/psp/ucm/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_SCHJOB&Action=U&FOCUS=Applicant&SiteId=25
  
  
  
  
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