Under general supervision of assigned manager, performs a
variety of technical duties in support of assigned student services
program area including admissions and records, assessment center,
counseling, financial aid intake and data entry, EOPS, DSPS,
international students, transfer center, tutoring center, or other
program area; provides students, staff, and others with specialized
information, training, and assistance related to area of
assignment; and performs other general program support and clerical
assistance duties in support of assigned program area.
Examples Of Functions and Tasks
following duties are typical for this classification. Incumbents
may not perform all of the listed duties and/or may be required to
perform additional or different duties from those set forth below
to address business needs and changing business practices.
- Performs a full range of technical, program support, and
clerical duties in support of assigned student services program
area; relieves manager(s) of administrative details including
researching and resolving problems related to area of
- Participates in planning, organizing, and coordinating assigned
program activities and student services; assists in the development
and implementation of revised/new procedures including those to
ensure efficient day-to-day operations of assigned area.
- Serves as point of contact with students, prospective students,
staff, and the general public regarding departmental services;
provides technical information and assistance regarding area of
assignment; explains program applications, policies, procedures,
requirements, and restrictions; develops promotional and
informational materials for distribution on and off campus;
maintains assigned resource material and library.
- Verifies and reviews materials, applications, records, files,
and reports for completeness and conformance with established
regulations and procedures; applies applicable policies and
procedures in determining completeness of applications, records,
files, and reports; collects and processes appropriate
- Compiles and tabulates statistical data; compiles information
from various sources and prepares appropriate forms, schedules, and
reports; lists, abstracts, or summarizes data; inputs and reviews
data and prepares special and periodic reports related to an
assigned project and/or program area including state and federally
mandated reports; verifies accuracy, completeness, and compliance
to rules, procedures, regulations, policies, and other
- Establishes and maintains records including student records;
maintains complex, interrelated filing systems that may include
confidential files; collects, compiles, and records narrative,
statistical, and financial data and other information; researches
and verifies information as requested.
- Plans, organizes, schedules, and conducts orientations,
workshops, seminars, class presentations, tours, meetings, and
other activities related to assigned program area; arranges and
confirms speakers; reserves facilities and makes other necessary
- Utilizes various computer applications and software packages;
maintains and generates reports from a database or network system;
utilizes electronic technology to correspond with others and
- maintain assigned calendars, schedules, and appointments.
- Coordinates communication and activities with other District
departments and personnel, educational institutions, governmental
and private agencies, and the public.
- Performs a full range of clerical and administrative duties in
support of program operations; assembles files and duplicates
materials; composes and prepares office correspondence, materials,
reports, forms, brochures, presentations, handbooks, manuals, and
consumer information; answers phones, refer callers, and take
messages; maintains and orders supplies.
- Maintains current knowledge and learns new state and federal
laws, rules, and regulations pertaining to area of assignment;
reviews updated or new technical instructions or references;
attends seminars, conferences, workshops, and other training
sessions; assists in providing training and direction to others
regarding changes and new regulations including creating and
disseminating new instructions.
- Provides assistance to and backs up co-workers and other staff
within the assigned area as necessary.
- Trains and provides work direction to assigned student workers
and temporary help as assigned.
- As applicable, determines program eligibility and prepares
needs analysis; reviews and processes applications for students;
registers students for programs; monitors progress of
- May perform a variety of general clerical accounting duties
related to various financial processes.
- Performs related duties as required.
The following generally describes the knowledge and ability
required to enter the job and/or be learned within a short period
of time in order to successfully perform the assigned
Education and Experience Guidelines: Any
combination of education, experience and training that provides the
required knowledge and abilities is qualifying. A typical way to
obtain the knowledge and abilities would be:
Equivalent to completion of the twelfth grade supplemented by
college level course work in business administration or a related
Two years of increasingly responsible clerical and program support
experience preferably in a student services area of an educational
institution involving frequent student contact.
Possession of, or ability to obtain, a valid driver’s license may
be required for some positions.
- Operational characteristics, services, and activities of the
functions, programs, and operations of the assigned office.
- Office procedures, methods, and equipment including computers
and applicable software applications such as word processing,
spreadsheets, and databases.
- Pertinent federal, state, and local laws, codes, and
regulations including applicable sections of the State Education
Code and other legal requirements related to area of
- Technical aspects of field of specialty.
- Principles, practices, and procedures of business letter
- Principles, practices, and procedures of fiscal, statistical,
and administrative record keeping.
- Principles and practices used to establish and maintain files
and information retrieval systems.
- Basic research methods and techniques.
- Principles and techniques used in public relations including
methods and techniques of proper receptionist and telephone
- Interpersonal skills using tact, patience, and courtesy.
- Oral and written communication skills.
- District organization, operations, policies and
- Referral agencies, services, and departments on and off campus
may be required for some assignments.
- Screening and interviewing techniques may be required for some
- Clerical accounting and bookkeeping principles may be required
for some assignments.
- Supervisory techniques.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT - The
conditions herein are representative of those that must be met by
an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential job
- Understand the organization and operation of the assigned
office and/or program area as necessary to assume assigned
- Understand, apply, and ensure compliance with administrative
and office policies and procedures as well as pertinent laws,
regulations, and ordinances.
- Perform a range of technical, program support, administrative,
and clerical duties involving the use of independent judgment and
- Coordinate and conduct workshops, seminars, special events,
class presentations, orientations, and tours.
- Provide specialized assistance, training, and information to
students, faculty, administrators, staff, and the public concerning
assigned program area, functions, and resources.
- Orient students, staff, and public to resources and services
related to area of assignment.
- Research, compile, analyze, and interpret data.
- Independently compose and prepare routine correspondence and
- Prepare a variety of clear and concise administrative and
- Implement and maintain filing systems.
- Compile information and write reports, business correspondence,
and procedure manuals.
- Respond to requests and inquiries from students, staff, or the
public; effectively present technical information in person or on
the telephone to students, staff, or the public.
- Screen, interview, and assess needs of students and
- Use sound judgment in recognizing scope of authority.
- Exercise good judgment and discretion in analyzing and
resolving confidential, difficult, and sensitive situations.
- Type or enter data at a speed necessary for successful job
- Train and provide work direction to others.
- Plan and organize work to meet schedules and changing
- Operate office equipment including computers and supporting
word processing, spreadsheet, and database applications.
- Adapt to changing technologies and learn functionality of new
equipment and systems.
- Work under steady pressure with frequent interruptions and a
high degree of public contact by phone or in person.
- Work effectively with minimal supervision.
- Communicate clearly and concisely, both orally and in
- Establish and maintain effective working relationships with
those contacted in the course of work.
performed primarily in a standard office setting.
functions require sufficient physical ability and mobility to work
in an office setting; to stand or sit for prolonged periods of
time; to occasionally walk, stoop, bend, kneel, crouch, reach, and
twist; to lift, carry, push, and/or pull light to moderate amounts
of weight; to operate office equipment requiring repetitive hand
movement and fine coordination including use of a computer
keyboard; and to verbally communicate to exchange information. Some
positions may require occasional travel to other offices or
locations to attend meetings or to pick up or deliver
See in the
normal visual range with or without correction; vision sufficient
to read computer screens and printed documents; and to operate
: Hear in the normal audio range
with or without correction.
Supplemental Information – Classified and
Sierra College is a Community College located near Sacramento,
California where a heavy emphasis is placed on academic excellence
and student success. Since its founding in 1936, Sierra College has
focused on quality instruction and meeting the evolving needs of
the students and communities that it serves. The Sierra Community
College District covers more than 3,200 square miles and serves the
Northern California foothill counties of Placer and Nevada, as well
as parts of El Dorado and Sacramento. We serve over 18,000 students
throughout the region in both on-ground and online courses,
including students at our main Rocklin Campus as well as at three
centers located in Grass Valley, Tahoe/Truckee, and Roseville. Our
District prides itself on academic excellence, having been named an
Aspen Prize for College Excellence eligible institution for 2019.
Sierra College has a strong commitment to the achievement of equity
and inclusion among its faculty, staff, and students and values the
rich, diverse backgrounds that make up the campus community. A
strong candidate for this position must demonstrate a profound
understanding of and experience with successfully supporting
individuals with varying backgrounds. This includes persons with
disabilities, various gender identities and sexual orientations, as
well as individuals from historically underrepresented communities
and other groups. Our District is committed to providing strategies
for success and proactive student-centered practices and policies
focused on eliminating equity gaps to ensure the District provides
an inclusive educational and employment environment focused on
strategies for success and equitable outcomes for all.
As an institution, Sierra College is committed to eliminating the
equity gap in all student populations with dynamic,
learner-centered practices and policies that fully engage the
college community. The ideal candidate will share the
College’s commitment to helping its racially and socioeconomically
diverse students succeed in their degree and career objectives.
Currently, Sierra College enrolls 18,300 students per term, where
approximately: 21% of Sierra College’s students are
Latin(o)(a)(x)(e), 3% are African-American, 3% are Filipino, 6% are
Asian-American, 1% are Native American, 1% are Pacific Islander, 7%
are multiracial and 57% are White.
The successful candidate will join a College dedicated to the use
of culturally responsive strategies and methods that meet the
varying needs of our students, faculty, staff, and surrounding
community. Sierra College demonstrates its commitment to equity by
supporting ongoing professional development for students, faculty,
and staff. These opportunities include trainings and workshops on
equity and inclusion, SC4 (Sierra College Community, Creativity,
Culture, and Collaboration Training), active Academic Senate
standing committees concerned with student success and equity, a
Presidential Equity Advisory Committee (PEAC), culturally
responsive student engagement centers, support for our undocumented
and AB540 students, campus-wide equity summits, a robust set of
programs, events, and conferences related to equity-mindedness and
supporting the success of our diverse students.
Need Help With Your Online Account?
- Use the online Help Guide or
contact the NEOGOV Applicants Support Line at
855-524-5627 if you need assistance with your online
- Applicant Support is available between 6 a.m. and 5 p.m.
Pacific Time, Monday through Friday.
REQUIRED APPLICATION DOCUMENTS:
- A Sierra College application,
- A resume, and
- A cover letter of no more than 4 pages that addresses:
- Please describe the transferable experience, knowledge, skills
and abilities you possess to serve in this role.
- What culturally-inclusive/equity-minded practices/strategies
would you incorporate into this role?
- Please describe your evidence of the responsiveness to and
understanding of the racial, socioeconomic, and cultural diversity
within the community college student population, including students
with different ability statuses (e.g., physical and/or learning),
sexual orientations, gender identity and expressions as these
factors relate to the need for equity-minded practices within the
classroom and in the campus community.
Given the current pandemic in our country, interviews will
likely take place virtually via Zoom or a conference call.
TRAVEL EXPENSES BORNE BY THE CANDIDATE (if in person
Other terms and conditions of employment are specified in the
applicable collective bargaining agreements on file in the District
Human Resources Department. Position description of record on
file in the Human Resources Department.
*Sierra Community College District currently operates campuses in
Rocklin, Roseville, Truckee and Grass Valley. In its management of
a multi-campus environment, the District reserves right of
assignment including the right to change assignment locations and
shift assignments based on District need. Although this position
may currently reside at the Rocklin campus, the assignment location
may be subject to change as needed. Additionally, the district
reserves the right to cancel, revise or re-announce this position
as well as any and all positions at any time.
Sierra College is an equal employment opportunity employer
committed to nondiscrimination and the achievement of diversity and
equity among its faculty, staff, and students.
Persons with inquiries about the application of Title IX and/or EEO
may contact the Director of Diversity, EEO & Title IX (Title IX
Coordinator) at the address below, at (916) 660-7006 or via email
Persons with questions regarding reasonable accommodation of
physical and other disabilities should contact the Sierra College
Human Resources Department at (916) 660-7105.
If you have limitations hearing or speaking, the State of
California offers a specially-trained Communications Assistant (CA)
that can relay telephone conversations for all of your calls. Dial
711 to reach the California Relay Service (CRS). Dialing 711 is for
everyone, not just those who have difficulty hearing on a standard
phone. If you prefer having your calls immediately answered in your
mode of communication, dial one of the toll-free modality and
language-specific numbers below. The call will be routed to the CRS
TTY/VCO/HCO to Voice
Voice to TTY/VCO/HCO
From or to Speech-to- Speech
English & Spanish 1-800-854-7784