Classroom Technology Specialist
Information Technology, Computer and Information
Info Technology Consultant
Appointment Type and Duration:
$19.19 - $35.57 per hour
Review of Applications Begins
Position closes December 14, 2021
Special Instructions to Applicants
Along with your online application, please upload a cover letter
indicating how you meet the minimum qualifications for the
position, and the names and contact information for at least three
Any application missing the above documents/information may be
Information Services (IS) is the central information technology
unit at the University of Oregon and provides wide-ranging services
to campus. Information Services consists of four major functional
areas: Customer Experience, which serves as the key contact point
for interactions with campus clients and customers; Applications
& Middleware, which manages and supports applications,
integration services, identity management, and data management;
Information Security, which helps protect virtual or physical
information; and Technology Infrastructure, which provides
administration and support for the software, hardware, and services
needed to support the campus IT environment. Information Services
also includes the Advanced Network Technology Center. IS works
closely with the Network for Education and Research in
Established in 1876, the University of Oregon offers a breadth and
depth of curricula with more than 270 academic programs and
provides the opportunity to work at a respected research university
with a strong holistic, liberal arts foundation. The UO also has a
history of political and social involvement that embraces diverse
beliefs, cultures, and values, and it is committed to environmental
The University is also proud of the Phil and Penny Knight Campus
for Accelerating Scientific Impact, an initiative specifically
designed to fast-track scientific discoveries and the process of
turning those discoveries into innovations that improve the quality
of life for people in Oregon, the nation, and beyond. Information
Services collaborates with Research and Innovation and our schools
and colleges to support the research, teaching, and learning
mission of the university.
Eugene is the home of the University of Oregon. Located in the lush
Willamette Valley, Eugene is well-known for outdoor pursuits like
running, cycling, rafting, and fishing, as well as arts, music,
crafts, brewing, wine-making, and community-supported agriculture.
With branches in Portland and on the Oregon coast, the UO is deeply
connected to Oregon's natural and cultural treasures.
The Customer Experience unit promotes the innovative use of
technology by supporting faculty, staff, and students in their
teaching, learning, work, and research. We provide assistance,
coordination, and leadership for emerging technologies,
site-licensed software, and support services across campus.
The Classroom Technology Specialist will work as an integral part
of the Classroom Technology team to provide technical support and
site administration for rooms and equipment. This position will
make minor and/or preventive classroom equipment repairs,
deliveries, and installations. The Classroom Technology Specialist
provides training, consultation, and direct technical support to
students, staff, and faculty using technology and information
systems in classroom settings. Typical responsibilities include but
are not limited to troubleshooting classroom AV and projection
systems, monitoring equipment requests and reservations, and
helping to maintain the Classroom Technology classroom
The incumbent in this position will be expected to work somewhat
independently while applying broad knowledge to standard and
non-standard technical applications to solve a wide range of
problems and accomplish tasks.
This position may be required to work evenings, weekend shifts,
and/or holidays in the absence of regularly scheduled staff;
academic calendar requirements may impact some types of leave
requests during certain times of the year.
This classification requires a basic foundation of knowledge and
skills of technology and information systems generally obtained
through an AA degree in computer science, information systems,
educational technology, communications, or related fields, or
similar certified course work in applicable fields of study and at
least one year of related work experience.
- Broad knowledge of and technical fluency with presentation
technologies and information systems used in diverse university
level educational settings.
- Demonstrated skills in the use and maintenance of digital and
other video and audio projection and presentation devices (ex:
video recording, editing and projection equipment; computer
workstations; desktop and notebook PCs with multiple operating
systems, platforms, and networks; lighting controls; sound
- Familiarity with classroom control systems such as Crestron,
AMX, Extron and Biamp control and configuration. Classroom
Technology has standardized Crestron for classroom control
- Emergency classroom technology assistance requires ability to
quickly and accurately diagnose and correct complex problems
involving computer and projector settings, cable and network
connections, and room systems in live settings such as large
classrooms with students and professors present.
- Must have ability and patience to train others and provide
consultation to users of various skill levels in the use of
specialized AV and/or computer equipment.
- Requires ability to work with minimal supervision and must work
well independently as well as with groups.
- Must be able to work in an environment of high activity with
- Must make effective use of time. Workflow is cyclic and
workloads sometimes sporadic, so it is essential to take
- Must be able to work for long periods under artificial
- Outstanding track record in service delivery, customer service,
and internal communication.
- Ability to address customer escalations with tact, and
- Excellent written and interpersonal communication skills. The
incumbent must be able to communicate with a wide range of users
and partners, as well as with students, faculty, and staff from a
variety of diverse backgrounds.
- Excellent troubleshooting skills and experience.
- Ability to and experience with managing multiple projects and
- Experience with event service design and support.
- Experience in a higher education, preferably in a media center
or technology support role.
- Previous lead-work or supervisory experience
- Experience with ITIL or ITSM, or other technology
FLSA Exempt: No
All offers of employment are contingent upon successful
completion of a background inquiry.
This is a classified position represented by the SEIU Local 503,
Oregon Public Employees Union.
University of Oregon students and employees are required to be
fully vaccinated against COVID-19. For additional information see:
The University of Oregon is proud to offer a robust benefits
package to eligible employees, including health insurance,
retirement plans, and paid time off. For more information about
benefits, visit http://hr.uoregon.edu/careers/about-benefits.
The University of Oregon is an equal opportunity, affirmative
action institution committed to cultural diversity and compliance
with the ADA. The University encourages all qualified individuals
to apply, and does not discriminate on the basis of any protected
status, including veteran and disability status. The University is
committed to providing reasonable accommodations to applicants and
employees with disabilities. To request an accommodation in
connection with the application process, please contact us at
firstname.lastname@example.org or 541-346-5112.
UO prohibits discrimination on the basis of race, color, sex,
national or ethnic origin, age, religion, marital status,
disability, veteran status, sexual orientation, gender identity,
and gender expression in all programs, activities and employment
practices as required by Title IX, other applicable laws, and
policies. Retaliation is prohibited by UO policy. Questions may be
referred to the Title IX Coordinator, Office of Civil Rights
Compliance, or to the Office for Civil Rights. Contact information,
related policies, and complaint procedures are listed on the
In compliance with federal law, the University of Oregon prepares
an annual report on campus security and fire safety programs and
services. The Annual Campus Security and Fire Safety Report is
available online at
To apply, visit https://careers.uoregon.edu/en-us/job/528584/classroom-technology-specialist