Coordinator, IT Infrastructure

About Drexel

Drexel is one of Philadelphia's top 10 private employers, a comprehensive global research university and a major engine for economic development in the region. With over 24,000 students, Drexel is one of America's 15 largest private universities. Drexel has committed to being the nation’s most civically engaged university, with community partnerships integrated into every aspect of service and academics.

Job Summary

The IT Infrastructure Coordinator is part of Drexel University Information Technology's Network and Telecommunications team responsible for managing and maintaining the University's core communication infrastructure including the inside and outside cable plant, wired and wireless switching and routing equipment, university telephone system, and data center servers and appliances.

The primary responsibilities of this position are as follows:

* Reviews technical specifications and blue prints to assure that project plans meet IRT published design guidelines.
* Resolves issues within project scope or escalates unresolved issues so that project objectives are not compromised.
* Attends project meetings with construction teams, design teams, and other university employees.
* Develops scope and requirements for contracted work.
* Assist project teams in scoping and estimating project work.
* Conducts walk-thru with vendors bidding on work requests.
* Responds to government and other privately issued "one call" locate requests.
* Designs cable and conduit pathways (closets, cable trays, risers, etc.) and develops rough sketches and drawings
* Maintains inside and outside cable plant records and drawings
* Maintains project files and drawings
* Inspects contractor installation and maintenance work
* Coordinate access for contract employees
* Manages equipment inventory
* Manages network and telephone equipment installation (cable plant, wireless access points, network equipment, and power distribution systems)
* Monitor and respond to automated alert systems and phone, email request queues using ticketing system in order to provide service and respond to critical failures
* Perform diagnostic tests on network infrastructure
* Use standard troubleshooting procedures to identify, isolate, and correct problems
* Provide notifications and escalation for high priority or highly visible problems
* Work with help desk staff, network engineering staff, and third party service organization to trouble shoot and repair network problems
* Performs other duties as assigned

Essential Functions

• Reviewing on-site installation work
• Attending project coordination meetings
• Scoping or descoping design plans
• Installation and maintenance
• Managing Cable Records and equipment inventory
  
  

Required Qualifications

• Bachelors Degree or 10 years of experience installing, managing, and energizing low voltage communications systems in a campus environment
  
  
• 5-10 years working in a campus environment installing, managing, and energizing low voltage communication cable systems.
  
  
• 5-10 years working experience adhering to ANSI/TIA/EIA-569-A Commercial Building Standards for Telecommunications Pathways and Spaces.
  
  
• 5 years experience inspecting and overseeing contractor installation work.
  
  
• Detailed knowledge electrical codes and standards for residential or commercial communications cabling.
  
  
• In addition to these required skills, the qualified candidate must be highly motivated, extremely customer service oriented and able to communicate effectively with community members possessing varying levels of technical skills.
  
  
• Travel between multiple campus locations is required.
  
  
• While performing job responsibilities it is regularly necessary to sit, stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; climb stairs, lift, push and pull 75 pounds.
  
  
• Must be able to maintain a flexible schedule necessary to accommodate system maintenance and installations outside of regular working hours.
  
  

Preferred Qualifications

• Certifications in Comp TIA A++ or equivalent preferred

Location

• University City.

Additional Information

• This position is classified as exempt with a salary grade of M. For more information regarding Drexel’s Professional Staff salary structure, https://drexel.edu/hr/career/ducomp/salstructure/

Special Instructions to the Applicant

• Please make sure you upload your CV/resume and cover letter when submitting your application.

Advertised:Nov 30 2021 Eastern Standard Time
Applications close:Dec 30 2021 Eastern Standard Time