Clinical Education Associate

The mission of The University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

GENERAL SUMMARY

The Clinical Education Associateperforms a variety of administrative duties to support the Clinical EducationDepartment’s goal of ensuring a successful clinical education experiencethrough successful and timely selection and placement of student internships;leading to transition from classroom to commencement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensures all required student documentation isaccurate and current, including health and admission requirements

Works directly with central functions/faculty/studentsto maintain accurate clinical site requirements.

Attends campus meetings to explain and/ordistribute pertinent materials to students as necessary as a follow-up toorientation. Inform students on who their primary point of contact will bewhile enrolled; answers questions and provides clarification regarding specificrequirements for clinical site and the placement process.

Prepares letters, memos, and other forms ofcommunication to internal and external constituencies

Works closely with faculty and students to facilitatesuccessful clinical experiences; identifies student issues and addresses themin a courteous, accurate and timely manner

Works directly with clinical education facultyto ensure successful student clinical experiences

Maintains accurate student and site informationin Exxat and Salesforce

Develops and maintains effective workingrelationships with clinical site personnel to facilitate student placement;maintains contact with sites to obtain information on internship opportunities

Communicates, coordinates, and confirms withclinical sites to determine internship availability and placement for studentsvia email and telephone in a timely and professional manner

Maintains accurate and confidential studentclinical education files in accordance with University, FERPA and HIPAArequirements

Responds to site affiliate inquiries andquestions; addresses concerns in a courteous, accurate and timely manner

Performs duties in support of University’s corevalues

Maintains databases such as Exxat/Salesforce as neededfor all program

Createsand delivers reports as requested by department head to faculty for the purposeof student placement

Createsand delivers reports as requested by department head

Proactivelyand strategically seeks placement offers from clinical partners

Adheresto and upholds department process and policies regarding placement process

Drivescollaboration and One University model

OTHER DUTIES AND RESPONSIBILITIES

May perform other duties and responsibilities thatmanagement may deem necessary from time to time.

Reports to
: Manager, Clinical Education

PositionsSupervised
: This position has no direct reports but may manage student worker schedules and timesheets, if assigned.



TECHNICAL, MANAGERIAL & PEOPLE SKILLS REQUIRED

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

High school diploma; Undergraduate degree in healthcare orbusiness preferred
1-2 years administrative/customer serviceexperience required, preferably in post-secondary education or healthcare
Experience with database management

Accurate data entry skills

Strong interpersonal skills including effective verbal and writtencommunication skills

Ability to work accurately in a highly dynamic environment

Ability to multitask and prioritize to complete tasks and projectswith tight deadlines

Exhibit patience and a positive attitude in establishing andencouraging a learning environment

Ability to work collaboratively as part of a team, and to interacteffectively with colleagues, administrators, faculty members and students, as wellas external constituencies

Familiarity with the needs of students and a diverse studentpopulation

Proficiency in Microsoft Office suite andSalesforce

LICENSURE and/or CERTIFICATION

Valid driver’s license for State of residence and at leastminimum liability insurance required by State

TRAVEL

Position may be required to travelwithin the United States; up to 10%

BUSINESS COMPETENCIES

To perform the job successfully,an individual should demonstrate the following competencies:

Collaborates - Building partnerships andworking collaboratively with others to meet shared objectives.

Being Resilient - Rebounding fromsetbacks and adversity when facing difficult situations.

Instills Trust - Gaining the confidenceand trust of others through honesty, integrity, and authenticity.

Drives Results - Consistently achievingresults, even under tough circumstances.

Innovation - Creating new andbetter ways for the organization to be successful.

Customer Focus - Building strongcustomer relationships and delivering customer-centric solutions.


WORK ENVIRONMENT
Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.

The University of St. Augustine for Health Sciences is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.