Veteran's Services Coordinator

University of Wisconsin La Crosse
Wisconsin, United States
Salary Not Specified
Posted date
Nov 19, 2021

View more

Position Type
Administrative, Academic Affairs, Academic Administration, Other Academic Affairs, Student Affairs, Admissions, Enrollment, Retention & Registrar, Other Student Affairs, Student Activities & Services
Employment Level
Employment Type
Full Time

Posting Details

Recruitment Number


Working Title

Veteran's Services Coordinator

Position Type


Appointment Percentage



Academic Affairs Division

Position Summary

This position provides critical administrative support and student service for the Veteran Educational Benefits Office. This position will be a subject matter expert responsible for the complex review of veteran benefit applications to determine eligibility for state and federal Veteran Affairs Education Programs; will provide program related counseling for veteran students and their dependents as well as prospective students; and will navigate the various software applications employed at the local, state and federal levels. This position will also assist in the review and assessment of Joint Service Transcripts (JSTs) and Community College of the Air Force Transcripts, to determine eligibility for UWL transfer credit for military coursework. In addition, this position will assist campus and community outreach including the management of the veteran benefits social media, digital signage, and website.

Description of College / Department / Program / Division / Unit

Records & Registration, Veteran Educational Benefits Office

Required Qualifications
  • Minimum of Bachelor’s degree or significant military experience and/or knowledge of veterans and related benefits
  • Ability to provide excellent customer service
  • Exceptional attention to detail
  • Excellent computer skills, including Microsoft Office Suite and electronic calendars
  • Responsible and reliable
  • Independently able to complete tasks with minimal supervision
  • Excellent interpersonal skills
  • Ability to use discretion and good judgment regarding confidential information
Preferred Qualifications
  • Military experience and/or experience working with veterans
  • Working knowledge of the Family Educational Rights and Privacy Act ( FERPA )
  • Experience working with student information systems
  • Experience with state and federal veteran benefits websites
Physical Demands
  • Light office duties including sitting/standing for extensive periods of time, lifting/moving up to 30 lbs, etc., or ability to do equivalent with reasonable accommodations.
  • Should be able to tolerate extensive screen time, or have strategies for doing so (with resources provided by the department).
Working conditions and environment
  • On occasion, this person must be able to work extended hours.
  • Some night and weekend hours are required.
  • Travel for professional development is possible.
Miscellaneous Information

Your benefits add an additional 40%+ to the overall financial package from the university.
Highlights include:
• excellent flexible health insurance with low co-pays and good coverage.
• paid holidays and sick days.
• sick leave may be converted at retirement to pay for health insurance post-work at UWL .
• after 5 years of employment, you become vested in our retirement system which ensures income post-career.
• benefits at UWL are highly competitive with local industry and some of the strongest in state and nation.
Learn more at:
Benefit eligibility is determined at point of hire. This information is provided for illustrative purposes only. Benefits are also pro-rated based on the appointment percentage.

The University of Wisconsin-La Crosse (UW-La Crosse) provides a challenging, dynamic, and diverse learning environment in which the entire university community is fully engaged in supporting student success. Grounded in the liberal arts, UW-La Crosse fosters curiosity and life-long learning through collaboration, innovation, and the discovery and dissemination of new knowledge. Acknowledging and respecting the contributions of all, UW-La Crosse is a regional academic and cultural center that prepares students to take their place in a constantly changing world community.

UW-La Crosse’s diversity and inclusion efforts are guided by our adherence to Inclusive Excellence. We define Inclusive Excellence as “… our active, intentional and ongoing commitment to bridge differences with understanding and respect so all can thrive." The goals of Inclusive Excellence are to increase the retention of diverse faculty, staff and students while encouraging a campus climate that is inviting and welcoming to all. UW-La Crosse strives to promote acceptance of all facets of diversity from racial/ethnic diversity to diversity of thought and experience. UW-La Crosse is a 2014 recipient of the Higher Education Excellence in Diversity ( HEED ) award from INSIGHT Into Diversity magazine. UW-La Crosse is proud to be one of only 83 recipients of this national honor recognizing our commitment to diversity and inclusion.

UW-La Crosse has appeared prominently on the U.S. News & World Report list of “America’s Best Colleges” for more than a decade and is ranked consistently as one of the top institutions in the Midwest. With a student population of approximately 10,500, the university offers 91 undergraduate programs in at least 30 disciplines and 26 graduate programs in three colleges: Arts, Social Sciences, and Humanities; Science and Health; and Business Administration, including the School of Visual and Performing Arts and the School of Education. There are 502 full-time faculty and instructional academic staff, 76 percent of whom hold terminal degrees. UW-La Crosse boasts a retention rate (freshmen returning as sophomores) of 86 percent, graduation rate (degree within six years) of 70 percent and is among only 12 institutions cited nationally by the American Association of State Colleges and Universities for its success in linking campus culture and university leadership to outstanding graduation rates.

The UW-La Crosse campus is nestled in a residential area of the City of La Crosse (pop. 52,000) located in western Wisconsin. The area, known as the 7 Rivers Region, is famous for its exceptional natural beauty which includes the Mississippi River on one side, majestic bluffs on the other, and views of rolling farmland and forested valleys in between. Ranked by U.S. News & World Report as one of the top ten “Best Places to Live” in 2009, La Crosse is one of the most scenic places in mid-America. Abundant water, woodlands and varying terrain provide ample opportunities for year-round outdoor recreation. Only a couple of hours from Minneapolis or Madison, La Crosse enjoys the affordability and charm of a small town living with larger city benefits. Three colleges, two world-class medical institutions, the La Crosse Symphony Orchestra, a restored nineteenth century downtown business district, and a number of galleries and art centers have made La Crosse a regional center for culture, entertainment, medical care, shopping, sports, and recreation.

UW-La Crosse is proud to be an equal opportunity employer. We strive to recruit, develop, and retain the most talented people from a diverse candidate pool, and we encourage applications from persons with varied backgrounds and perspectives. In support of the Wisconsin Veteran Employment Initiative, we encourage veterans and veterans with disabilities to explore employment opportunities at UW-La Crosse.

As a prospective UW-La Crosse employee, you have a right to obtain a copy of campus safety and security information (Clery Act) for this institution. You may review this information at .

Employment will require a criminal background check. A pending criminal charge or conviction will not necessarily disqualify an applicant. In compliance with the Wisconsin Fair Employment Act, UW-La Crosse does not discriminate on the basis of arrest or conviction records.


These are the job duties required for the position.

Responsibility Statement

Veterans Certifying Assistant

Duties to Support Responsibility

Serve as a school certifying official which includes the following tasks:
  • Administer Federal Veteran Affairs (VA) Education Programs.
  • Administer Wisconsin veteran and military-affiliated educational benefits.
  • Complete initial and annual training for VA certification as a School Certifying Official.
  • Certify students as a School Certifying Official to the VA, Department of Defense (DoD), and State of Wisconsin, using paper and electronic forms, to validate federal/state veteran education benefits.
  • Navigate VA software applications to certify veteran education benefits on behalf of students.
  • Navigate WI Department of Veteran Affairs database and establish professional network in WDVA to verify and troubleshoot student eligibility determination.
  • Verify student information in WINGS and other academic repositories to ensure accuracy in certifying veteran education benefits while maintaining student privacy according to FERPA .
  • Maintain accurate student data by running queries as needed (example: drop/add reports, graduation, termination, new students), relaying the information to other UWL stakeholders, and reporting accurate information to state/federal agencies.
  • Counsel and educate students, their families and university staff on veteran education benefits and processes to ensure timely, efficient transfer of information.
  • Assist students in the application for DoD Federal Tuition Assistance ( FTA ) applications.
  • Assist students in identifying and completing claims for additional veteran education benefits.
  • Assist with tuition and fee calculation for Post 9/11 GI Bill recipients; work with Business and Financial Aid offices to submit correct tuition and fee amounts for VA benefits and other benefits as required.
  • Serve as a subject matter expert on veteran education benefits. Maintain knowledge of federal and state legislation, rules, regulations, policies and procedures, and benefits to ensure compliance with regulation governing veteran student benefits; analyze and interpret new/pending pertinent legislation and information from the Veterans Administration.
Percentage Of Time




Responsibility Statement

Veterans Office Processing

Duties to Support Responsibility
  • Assist veterans in the reception area; answer office phones and email messages related to duties.
  • Advise Veteran students through the UWL admission process and enrollment procedures.
  • Manage the files of students receiving veteran education benefits; check in military documents through document management workflows.
  • Report students’ grades in DoD FTA database in a timely manner after the conclusion of a semester or term.
  • Administer UWL -specific veteran benefits (ie: priority registration, access to Veterans Lounge, etc.).
  • Review and assess Joint Service Transcripts (JSTs) and Community College of the Air Force transcripts to determine UWL transfer credit for military coursework. Coordinate with other UWL stakeholders to refine processes and develop operating procedures to ensure equity in the evaluations.
  • Respond to inquiries/questions from both internal and external customers in a timely, efficient, and professional manner.
  • Analyze problems and provide courses of action to solve.
  • Connect students to campus and community resources.
  • Receive and distribute incoming mail.
  • Help hire, train, and supervise VA work-study students.
Percentage Of Time




Responsibility Statement

Campus and Community Outreach

Duties to Support Responsibility
  • Create positive working relationships with internal and external stakeholders, such as: Financial Aid, Cashier’s Office, Deans’ Offices, academic departments, VA Educational Liaison Representative, WI Department of Veteran Affairs WI Department of Military Affairs, County Veteran Service Officer, and local veteran organizations.
  • Assist with the organization and management of the Veteran Advisory Committee. Serve as a member on the committee.
  • Provide training and assistance to campus departments and UWL stakeholders on veteran education benefits and and other veteran and military issues as needed.
  • Plan and execute campus veteran and/or military-related programming.
  • Participate in events and activities for recruitment and retention purposes (i.e., START, Campus Close Up, Seniors Day, school/organization visits, etc.) with information tables and responding to inquiries for information.
  • Keep Veteran Services’ website, SharePoint, bulletin boards, and social media up to date and accurate.
Percentage Of Time




Responsibility Statement

Additional duties and responsibilities

Duties to Support Responsibility

Other duties as assigned by supervisor

Percentage Of Time




Posting Detail Information

Special Instructions

Posting Date


Close Date

Continuous Recruitment


Continuous Recruitment First Review Date


Position Contact Name

Jane Brannan

Position Contact Email
Required Documents
Required Documents
  1. Resume/Curriculum Vitae
  2. Cover Letter/Letter of Application
  3. Reference Contact Information
Optional DocumentsSupplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Chronicle of Higher Education Web Site
    • Discipline-Specific Publication/Web Site
    • HERC Web Site
    • Web Site
    • Job Center of Wisconsin Web Site
    • Minority Publication/Web Site
    • University of Wisconsin - La Crosse Social Media (i.e. Facebook, LinkedIn, Twitter)
    • University of Wisconsin - La Crosse Web Site
    • La Crosse Tribune
    • Personal Referral
    • LinkedIn
    • Indeed
    • Department of Workforce Development (WISC)
    • Other
  2. * The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identities of finalists must be revealed upon request. See Wis. Stat. §. 19.36(7).
    • I wish for my name to remain confidential until the university is no longer able to do so.
    • I waive my right to keep my name confidential through the application process.
  3. * Will you now or in the future require visa sponsorship for employment at the University of Wisconsin-La Crosse? (UW-L and UW System institutions pay for some or all of the sponsorship costs. Some candidates may require an H1B or another form of employment sponsorship to work in the US. This question is asked so that if you are the successful candidate, Human Resources can work with your work unit to begin the process of obtaining this visa).
    • Yes, I will require sponsorship prior to employment.
    • Yes, I will require sponsorship for continued employment if hired.
    • No, I do not require sponsorship and am eligible to work in the US.
  4. * Please provide your most recent employer, supervisor name and contact information, including phone number and email address. (Pursuant to UW System Administrative Policy 1275, UW System requires reference checks related to sexual harassment and sexual violence to be conducted at a minimum with a final candidate’s most recent employer and with all previous UW System institution and State of Wisconsin agency employers from the past seven years. UW-L will notify you prior to contacting your supervisor).

    (Open Ended Question)

  5. * Are you currently employed by or have you been employed by a UW System institution or a State of Wisconsin agency during the last seven (7) years? Please answer yes or no. If yes, provide the institution or agency name, your supervisor and contact information, including phone number and email address.
    • Yes
    • No
  6. * After you retire from a Wisconsin Retirement System (WRS) employer, you may return to work with a WRS employer as a rehired annuitant, provided certain requirements are met. There are no restrictions on what type of position a rehired annuitant can hold. Under the WRS, there is no limit to how much you may earn as a rehired annuitant. (Learn more: Are you currently collecting an annuity from the Wisconsin Retirement System, (WRS)?
    • Yes
    • No
  7. * Are you an alum of the University of Wisconsin-La Crosse?
    • Yes
    • No
  8. * Were you ever found to have engaged in any sexual violence or sexual harassment in a previous work assignment? (Required under UW System Administrative Policy 1275)
    • Yes
    • No
  9. * Are you currently under investigation or have ever left employment during an active investigation in which you were accused of sexual violence or sexual harassment? (Required under UW System Administrative Policy 1275)
    • Yes
    • No
  10. * Are you legally eligible to work in the United States?
    • Yes
    • No

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