Veteran's Services Coordinator
Academic Affairs Division
This position provides critical administrative support and student
service for the Veteran Educational Benefits Office. This position
will be a subject matter expert responsible for the complex review
of veteran benefit applications to determine eligibility for state
and federal Veteran Affairs Education Programs; will provide
program related counseling for veteran students and their
dependents as well as prospective students; and will navigate the
various software applications employed at the local, state and
federal levels. This position will also assist in the review and
assessment of Joint Service Transcripts (JSTs) and Community
College of the Air Force Transcripts, to determine eligibility for
UWL transfer credit for military coursework. In addition, this
position will assist campus and community outreach including the
management of the veteran benefits social media, digital signage,
Description of College / Department / Program / Division /
Records & Registration, Veteran Educational Benefits
- Minimum of Bachelor’s degree or significant military experience
and/or knowledge of veterans and related benefits
- Ability to provide excellent customer service
- Exceptional attention to detail
- Excellent computer skills, including Microsoft Office Suite and
- Responsible and reliable
- Independently able to complete tasks with minimal
- Excellent interpersonal skills
- Ability to use discretion and good judgment regarding
- Military experience and/or experience working with
- Working knowledge of the Family Educational Rights and Privacy
Act ( FERPA )
- Experience working with student information systems
- Experience with state and federal veteran benefits
Working conditions and environment
- Light office duties including sitting/standing for extensive
periods of time, lifting/moving up to 30 lbs, etc., or ability to
do equivalent with reasonable accommodations.
- Should be able to tolerate extensive screen time, or have
strategies for doing so (with resources provided by the
INFORMATION ABOUT YOUR BENEFITS
- On occasion, this person must be able to work extended
- Some night and weekend hours are required.
- Travel for professional development is possible.
Your benefits add an additional 40%+ to the overall financial
package from the university.
• excellent flexible health insurance with low co-pays and good
• paid holidays and sick days.
• sick leave may be converted at retirement to pay for health
insurance post-work at UWL .
• after 5 years of employment, you become vested in our retirement
system which ensures income post-career.
• benefits at UWL are highly competitive with local industry and
some of the strongest in state and nation.
Learn more at:
Benefit eligibility is determined at point of hire. This
information is provided for illustrative purposes only. Benefits
are also pro-rated based on the appointment percentage.
INFORMATION ABOUT UW-LA CROSSE AND THE REGION
The University of Wisconsin-La Crosse (UW-La Crosse) provides a
challenging, dynamic, and diverse learning environment in which the
entire university community is fully engaged in supporting student
success. Grounded in the liberal arts, UW-La Crosse fosters
curiosity and life-long learning through collaboration, innovation,
and the discovery and dissemination of new knowledge. Acknowledging
and respecting the contributions of all, UW-La Crosse is a regional
academic and cultural center that prepares students to take their
place in a constantly changing world community.
UW-La Crosse’s diversity and inclusion efforts are guided by
our adherence to Inclusive Excellence. We define Inclusive
Excellence as “… our active, intentional and ongoing commitment to
bridge differences with understanding and respect so all can
thrive." The goals of Inclusive Excellence are to increase the
retention of diverse faculty, staff and students while encouraging
a campus climate that is inviting and welcoming to all. UW-La
Crosse strives to promote acceptance of all facets of diversity
from racial/ethnic diversity to diversity of thought and
experience. UW-La Crosse is a 2014 recipient of the Higher
Education Excellence in Diversity ( HEED ) award from INSIGHT Into
Diversity magazine. UW-La Crosse is proud to be one of only 83
recipients of this national honor recognizing our commitment to
diversity and inclusion.
UW-La Crosse has appeared prominently on the U.S. News &
World Report list of “America’s Best Colleges” for more than a
decade and is ranked consistently as one of the top institutions in
the Midwest. With a student population of approximately 10,500, the
university offers 91 undergraduate programs in at least 30
disciplines and 26 graduate programs in three colleges: Arts,
Social Sciences, and Humanities; Science and Health; and Business
Administration, including the School of Visual and Performing Arts
and the School of Education. There are 502 full-time faculty and
instructional academic staff, 76 percent of whom hold terminal
degrees. UW-La Crosse boasts a retention rate (freshmen returning
as sophomores) of 86 percent, graduation rate (degree within six
years) of 70 percent and is among only 12 institutions cited
nationally by the American Association of State Colleges and
Universities for its success in linking campus culture and
university leadership to outstanding graduation
The UW-La Crosse campus is nestled in a residential area of the
City of La Crosse (pop. 52,000) located in western Wisconsin. The
area, known as the 7 Rivers Region, is famous for its exceptional
natural beauty which includes the Mississippi River on one side,
majestic bluffs on the other, and views of rolling farmland and
forested valleys in between. Ranked by U.S. News & World Report
as one of the top ten “Best Places to Live” in 2009, La Crosse is
one of the most scenic places in mid-America. Abundant water,
woodlands and varying terrain provide ample opportunities for
year-round outdoor recreation. Only a couple of hours from
Minneapolis or Madison, La Crosse enjoys the affordability and
charm of a small town living with larger city benefits. Three
colleges, two world-class medical institutions, the La Crosse
Symphony Orchestra, a restored nineteenth century downtown business
district, and a number of galleries and art centers have made La
Crosse a regional center for culture, entertainment, medical care,
shopping, sports, and recreation.
UW-La Crosse is proud to be an equal opportunity employer. We
strive to recruit, develop, and retain the most talented people
from a diverse candidate pool, and we encourage applications from
persons with varied backgrounds and perspectives. In support of the
Wisconsin Veteran Employment Initiative, we encourage veterans and
veterans with disabilities to explore employment opportunities at
As a prospective UW-La Crosse employee, you have a right to obtain
a copy of campus safety and security information (Clery Act) for
this institution. You may review this information
Employment will require a criminal background check. A pending
criminal charge or conviction will not necessarily disqualify an
applicant. In compliance with the Wisconsin Fair Employment Act,
UW-La Crosse does not discriminate on the basis of arrest or
These are the job duties required for the position.
Veterans Certifying Assistant
Duties to Support Responsibility
Serve as a school certifying official which includes the following
Percentage Of Time
- Administer Federal Veteran Affairs (VA) Education
- Administer Wisconsin veteran and military-affiliated
- Complete initial and annual training for VA certification as a
School Certifying Official.
- Certify students as a School Certifying Official to the VA,
Department of Defense (DoD), and State of Wisconsin, using paper
and electronic forms, to validate federal/state veteran education
- Navigate VA software applications to certify veteran education
benefits on behalf of students.
- Navigate WI Department of Veteran Affairs database and
establish professional network in WDVA to verify and troubleshoot
student eligibility determination.
- Verify student information in WINGS and other academic
repositories to ensure accuracy in certifying veteran education
benefits while maintaining student privacy according to FERPA
- Maintain accurate student data by running queries as needed
(example: drop/add reports, graduation, termination, new students),
relaying the information to other UWL stakeholders, and reporting
accurate information to state/federal agencies.
- Counsel and educate students, their families and university
staff on veteran education benefits and processes to ensure timely,
efficient transfer of information.
- Assist students in the application for DoD Federal Tuition
Assistance ( FTA ) applications.
- Assist students in identifying and completing claims for
additional veteran education benefits.
- Assist with tuition and fee calculation for Post 9/11 GI Bill
recipients; work with Business and Financial Aid offices to submit
correct tuition and fee amounts for VA benefits and other benefits
- Serve as a subject matter expert on veteran education benefits.
Maintain knowledge of federal and state legislation, rules,
regulations, policies and procedures, and benefits to ensure
compliance with regulation governing veteran student benefits;
analyze and interpret new/pending pertinent legislation and
information from the Veterans Administration.
Veterans Office Processing
Duties to Support Responsibility
Percentage Of Time
- Assist veterans in the reception area; answer office phones and
email messages related to duties.
- Advise Veteran students through the UWL admission process and
- Manage the files of students receiving veteran education
benefits; check in military documents through document management
- Report students’ grades in DoD FTA database in a timely manner
after the conclusion of a semester or term.
- Administer UWL -specific veteran benefits (ie: priority
registration, access to Veterans Lounge, etc.).
- Review and assess Joint Service Transcripts (JSTs) and
Community College of the Air Force transcripts to determine UWL
transfer credit for military coursework. Coordinate with other UWL
stakeholders to refine processes and develop operating procedures
to ensure equity in the evaluations.
- Respond to inquiries/questions from both internal and external
customers in a timely, efficient, and professional manner.
- Analyze problems and provide courses of action to solve.
- Connect students to campus and community resources.
- Receive and distribute incoming mail.
- Help hire, train, and supervise VA work-study students.
Campus and Community Outreach
Duties to Support Responsibility
Percentage Of Time
- Create positive working relationships with internal and
external stakeholders, such as: Financial Aid, Cashier’s Office,
Deans’ Offices, academic departments, VA Educational Liaison
Representative, WI Department of Veteran Affairs WI Department of
Military Affairs, County Veteran Service Officer, and local veteran
- Assist with the organization and management of the Veteran
Advisory Committee. Serve as a member on the committee.
- Provide training and assistance to campus departments and UWL
stakeholders on veteran education benefits and and other veteran
and military issues as needed.
- Plan and execute campus veteran and/or military-related
- Participate in events and activities for recruitment and
retention purposes (i.e., START, Campus Close Up, Seniors Day,
school/organization visits, etc.) with information tables and
responding to inquiries for information.
- Keep Veteran Services’ website, SharePoint, bulletin boards,
and social media up to date and accurate.
Additional duties and responsibilities
Duties to Support Responsibility
Other duties as assigned by supervisor
Percentage Of Time
Posting Detail Information
Continuous Recruitment First Review Date
Position Contact Name
Position Contact Email
Optional DocumentsSupplemental Questions
- Resume/Curriculum Vitae
- Cover Letter/Letter of Application
- Reference Contact Information
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Chronicle of Higher Education Web Site
- Discipline-Specific Publication/Web Site
- HERC Web Site
- HigherEdJobs.com Web Site
- Job Center of Wisconsin Web Site
- Minority Publication/Web Site
- University of Wisconsin - La Crosse Social Media (i.e.
Facebook, LinkedIn, Twitter)
- University of Wisconsin - La Crosse Web Site
- La Crosse Tribune
- Personal Referral
- WinonaDailyNews.com, LaCrosseTribune.com, ChippewaHerald.com,
Journaltimes.com, Kenoshanews.com, Madison.com
- Department of Workforce Development (WISC)
- * The University of Wisconsin System will not reveal the
identities of applicants who request confidentiality in writing,
except that the identities of finalists must be revealed upon
request. See Wis. Stat. §. 19.36(7).
- I wish for my name to remain confidential until the university
is no longer able to do so.
- I waive my right to keep my name confidential through the
- * Will you now or in the future require visa sponsorship for
employment at the University of Wisconsin-La Crosse? (UW-L and UW
System institutions pay for some or all of the sponsorship costs.
Some candidates may require an H1B or another form of employment
sponsorship to work in the US. This question is asked so that if
you are the successful candidate, Human Resources can work with
your work unit to begin the process of obtaining this visa).
- Yes, I will require sponsorship prior to employment.
- Yes, I will require sponsorship for continued employment if
- No, I do not require sponsorship and am eligible to work in the
- * Please provide your most recent employer, supervisor name and
contact information, including phone number and email address.
(Pursuant to UW System Administrative Policy 1275, UW System
requires reference checks related to sexual harassment and sexual
violence to be conducted at a minimum with a final candidate’s most
recent employer and with all previous UW System institution and
State of Wisconsin agency employers from the past seven years. UW-L
will notify you prior to contacting your supervisor).
(Open Ended Question)
- * Are you currently employed by or have you been employed by a
UW System institution or a State of Wisconsin agency during the
last seven (7) years? Please answer yes or no. If yes, provide the
institution or agency name, your supervisor and contact
information, including phone number and email address.
- * After you retire from a Wisconsin Retirement System (WRS)
employer, you may return to work with a WRS employer as a rehired
annuitant, provided certain requirements are met. There are no
restrictions on what type of position a rehired annuitant can hold.
Under the WRS, there is no limit to how much you may earn as a
rehired annuitant. (Learn more:
Are you currently collecting an annuity from the Wisconsin
Retirement System, (WRS)?
- * Are you an alum of the University of Wisconsin-La Crosse?
- * Were you ever found to have engaged in any sexual violence or
sexual harassment in a previous work assignment? (Required under UW
System Administrative Policy 1275)
- * Are you currently under investigation or have ever left
employment during an active investigation in which you were accused
of sexual violence or sexual harassment? (Required under UW System
Administrative Policy 1275)
- * Are you legally eligible to work in the United States?