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Helpdesk Assistant (PT)

Mohawk Valley Community College
New York, United States
Salary Not Specified
Posted date
Nov 24, 2021

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Position Type
Faculty Positions, Science, Technology & Mathematics, Computer Sciences & Technology, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other
Employment Type
Full Time
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Helpdesk Assistant (PT)

Salary: $15.00 per hour

Mohawk Valley Community College provides accessible, high-quality educational opportunities to meet the diverse needs of our students. We are the community’s college, committed to student success through partnerships, transfer and career pathways, and personal enrichment.

The College is looking for exceptional colleagues to join the MVCC community. We are currently seeking a part-time Helpdesk Assistant to work in the Information Technology department. The Helpdesk Assistant provides support to end users for basic computer and mobile device software and hardware issues. Identifies, researches, and resolves routine technical problems, escalating to more senior personnel as required. Responds to telephone, email, and walk-in requests for technical support.

Key responsibilities for this position include:
  • Answers the Information Technology Help Desk tickets, emails, and phone as required;
  • Troubleshoots computer and multimedia issues in Academic Labs and Smart Classrooms;
  • Troubleshoots computer, multimedia and WiFi issues for Faculty, Staff and Students;
  • Resets end-user passwords;
  • Schedules and delivers multimedia equipment for presentations;
  • Assists end-users with configuring smart phones for access to MVCC email and WiFi systems;
  • Provides basic training and assistance to end-users on access to file storage resources;
  • Performs other related duties as required.

Required Qualifications:
  • Graduated with or pursuing, an Associates Degree in Computer Science or related field
  • Experience troubleshooting computer, multimedia, and mobile devices
  • Effective communications and customer services skills
Special Instructions to Applicants: Official academic transcripts required upon hire.

Review Start Date: 12/12/2021

Mohawk Valley Community College is an Affirmative Action, Equal Opportunity Employer deeply committed to a community of excellence, equity, and diversity. MVCC maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and global worldview. We value the many similarities and differences among individuals and groups. We are committed to preparing students to understand, live among, appreciate, and work in a world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, different abilities, sexual orientations and gender identities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
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