Technical Solutions Trainer

Posting Details



Job # 037790 Department Code 31301-0097 Department Institute for Veterans and Military Families Job Title Technical Solutions Trainer Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S5 FLSA Status Exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
The Institute for Veterans and Military Families’ ( IVMF ) research and analytics (R&A) team is seeking a Technical Solutions Trainer interested in joining our team. This position will report directly to the Data Solution Architect and collectively work with geographically dispersed program leads, subject matter experts, and external program partners to determine overall technical training needs and subsequently drive training initiatives. This position will identify needs, research solutions, and develop customized, creative, and effective methods to educate and enhance performance across the Institute. Qualifications

• Bachelor’s Degree is preferred or equivalent experience.
• Two (2) years advanced education is required.
• hree (3) years Operations experience.
• Knowledge of ADDIE, Bloom’s Taxonomy or equivalent instructional design models is preferred.
• Knowledge of Skillsoft, Coursera or equivalent learning management system is preferred.
• Proficient in Office 365.
• Broad knowledge of Salesforce or equivalent CRM platform is preferred.
• Experience as a trainer and developing associated materials and media.

Job Specific Qualifications

• Strong project management skills.
• Ability to adjust to changing priorities.
• Ability to remain flexible in order to meet the needs of a geographically dispersed organization and external partners.
• Exceptional organizational skills and attention to detail/quality.
• Experience and personal discipline to successfully manage multiple, concurrent projects; can meet deadlines with competing demands, and responsibilities in a fast-paced work environment.
• Excellent communicator, both oral and written; demonstrated ability to communicate effectively with leadership and colleagues.
• Positive, team-focused, and customer-service mindset.
• Preference given to those with a military service connection, or who have worked with veteran, military, and/or family stakeholders, universities or think-tanks, and familiarity with related government programs and services for veterans, families, and related civilian human services programs.

Responsibilities

• Training Development & Delivery.
• Know and apply adult learning methodologies.
• Obtain/Maintain knowledge of program and department processes & technology solutions related to the processes.
• Develop training plans based on program, department, and external partner training needs.
• Provide on-boarding training based on program, department, and external partner needs.
• Provide on-going technical training support.
• Report training progress to leadership.
• Support implementation of new operational processes and changes to existing processes.
• Training Documentation, Materials, and Media.
• Ensure all training documentation and content is current.
• Coordinate with subject matter experts to develop training material that supports the operational needs of the institute as they relate to internal and external programs.
• Organization Improvement.
• Identify and address competencies and competency gaps.
• Ensure competency gaps are being addressed.
• Work with program leads, subject matter experts, and external partners to identify and implement training initiatives that align with operational/technology solutions that will continue to improve staff overall knowledge and performance.
• Professional Development.
• Stay current with new training methodologies through individual learning and formal training in order to provide recommendations for improvements and maximize the effectiveness of the training initiative.
• Periodically research best practices and availability of tools to improve and streamline training efforts.

Physical Requirements
Not Applicable Tools/Equipment
Not Applicable Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu. About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link https://www.sujobopps.com/postings/90071 Job Posting Date 11/29/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants