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Director of Student Success Data and Research

University of North Carolina, Wilmington
North Carolina, United States
Salary Not Specified
Posted date
Nov 29, 2021

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Position Type
Administrative, Academic Affairs, Other Academic Affairs, Student Affairs, Admissions, Enrollment, Retention & Registrar, Other Student Affairs, Executive, Executive Directors
Employment Type
Full Time
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Posting Details

Working Title

Director of Student Success Data and Research

External Link to Posting

Vacancy Number


Position Number


Location of Workplace

Main UNCW Campus


Enrollment Affairs Admin - 30100


Academic Affairs - 30000 Division

Brief Summary of Work for this Position

The Director of Student Success Research and Analytics will possess experience and expertise using advanced analytics and predictive modeling to answer questions about the student experience, college outcomes, and the effect of student success programs and supports. This position will help answer research questions regarding enrollment, engagement, and retention so as to inform decision making and improve our processes enabling more students to fulfill their collegiate aspirations and graduate from the University of North Carolina Wilmington.

The Director will work closely with the Associate Provost for Student Engagement, Enrollment, and Retention ( SEER ) to oversee and implement multiple research projects and initiatives supporting student success from recruitment through degree completion. The Director will be a close collaborator with all members of the SEER team including the Office of Admissions, the Office of the Registrar, the Office of Scholarships and Financial Aid, University College, Student-Athlete Support Services, and the Office of Military Affairs. The Director of Student Success Data and Research will, for example, work with the Director of Admissions to answer critical questions about enrollment, the Director of Scholarships & Financial Aid to examine best practices for student support, and the Director of University College to build a predictive model for first year retention.

The Director will regularly communicate research results via presentations and written/visual reports to stakeholders across campus, college leadership, faculty, and staff, student success and student affairs professionals, and senior administrators. This position requires excellent communication skills to provide appropriate interpretation and analysis of results for multiple stakeholders. This position must be committed to and collaborate with Institutional Research and Planning and the Office of the Registrar to ensure data integrity, including data preparation and transformation, writing queries, conducting analyses using descriptive and inferential statistical methods, and the preparation of reports.

Minimum Education and Experience Requirements
  • Master’s degree in Information Systems, Mathematics, Social Science, Educational Leadership, Measurement/Evaluation/Statistics/Assessment, or other related field of study
  • Knowledge of higher education research and practice
  • Demonstrated capabilities in customer service, project management, and strategic prioritization
  • Ability to effectively communicate complex information and data to stakeholders ranging from frontline staff to senior officers
  • Ability to serve comfortably in a key advisory role
  • Data mining/modeling experience
  • Knowledge of Tableau, Power BI, SAS, SPSS, Stata, or other statistical tools
  • Knowledge of SQL or other data coding languages
Preferred Education, Knowledge, Skills & Experience
  • Ph.D. in a related field of study
  • Background in Knowledge Management, Information Systems, Data Science, or Informatics
  • Seven years of progressive experience in data analytics in higher education
  • Demonstrated success in collaborating with faculty, staff, and University Administration on major institutional initiatives
  • Experience with Oracle Database and Ellucian Banner
  • Knowledge of UNC System policies
Required Certifications or Licensures
  • Master’s degree in Information Systems, Mathematics, Social Science, Educational Leadership, Measurement/Evaluation/Statistics/Assessment, or other related field of study
Primary Purpose of Organizational Unit

The Student Engagement, Enrollment, and Retention Functional Area is one of eight primary functional areas within the Division of Academic Affairs that develop and enact polices, processes and programs that advance UNCW’s academic mission through the support of the Colleges and other divisions of the institution. This functional area supports the recruitment and enrollment of students; works with other areas on marketing and branding activities to achieve enrollment targets; coordinates advising through University College; manages the activities of the Registrar; handles all financial aid and scholarship activities of the university; conducts admissions application review for undergraduate programs and assists in application processing for graduate students; and, oversees retention efforts for the university, partnering with the Division of Student Affairs as needed.

Responsibilities for the offices within this functional area are as follows -

The Office of Admissions is responsible for marketing and recruiting prospective students to UNCW and processing applications for prospective students. This office works in collaboration with academic colleges and other units across the institution to ensure that student recruitment is grounded in UNCW’s values and accurately represents UNCW’s

The Office of the Registrar supports student success by maintaining the integrity, accuracy, and privacy of official academic records. This office provides technical expertise to faculty and program leaders to navigate the curricular process and student registration processes.

The Office of Scholarships and Financial Aid assists students in the process of securing the resources necessary to afford their college education. The office is committed to providing excellent customer service, timely delivery of information and sensitivity to individual financial concerns.

The University College (UC) is the academic home of all undergraduate students without a declared major. The UC team provides academic advising, student coaching, retention support, and other student success efforts to ensure that UNCW students are well supported as they enter and grow affinity for UNCW .

The Office of Military Affairs supports the academic journey for UNCW’s military affiliated students. This office is committed to recruiting and supporting veterans, active-duty service members, reservists, national guard members, and military/veteran family members from all branches of military service.

College/School Information

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

EEO Statement

At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Number of Openings

Single Incumbent

Special Notes to Applicants

Please note all applications and any corresponding materials must be submitted by 11:59pm ET on the closing date. Late applications will not be accepted.

Months Per Year

12 Months


1.0 (40 hours per week)

Type of Position


Anticipated Ending Date if Time-Limited Positions

Job Posting Date


Posting Close Date

Applicant Documents
Required Documents
  1. Cover Letter
  2. Resume
Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this opportunity with UNC Wilmington (2021)?
    • UNCW Website
    • UNCW Facebook Page
    • UNCW Linkedin Page
    • UNCW Twitter Account
    • UNCW Employee Referral
    • Chronicle of Higher Education
    • Craigslist
    • Diverse Issues in Higher Education
    • Glassdoor
    • Higher Ed Jobs
    • Hispanic Outlook
    • Indeed
    • Inside Higher Ed
    • North Carolina Job Network
    • Women In Higher Education
    • Other

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