Online Programs Advisor

Position Announcement

Reporting within Adult and Professional Education, and in collaboration with Program Directors, College Deans, and Academic Advisement, the Online Programs Advisor assists in the recruitment, program matriculation, academic advising, and general learner support activities associated with select online programs. Provides a concierge-like service in supporting new and current students throughout their online program experience. Additional information about the department and online programs can be found online at https://online.dixie.edu/ .

Responsibilities

• Serve as the principal and initial source of information regarding assigned online programs for prospective and current students.
• Assist students through the inquiry, registration, program matriculation, and graduation process for select online programs. This includes:
  • Navigating the different academic paths while building relationships to encourage future enrollment.
  • Gathering and maintaining data within the student database, including notes, for use in daily, weekly, monthly and yearly reports.

• Liaise with students and support agencies to aid in the success of the student.
• Research individual student records, verify data, and troubleshoot problems using Banner Student information system, EAB Navigate student success management system, and Slate Customer Relationship Management system.
• Strategically plan degree pathways with students from all backgrounds and experience.
• Prepare and report on enrollment, processes, graduation, and outcomes as defined by supervisor and academic department program liaison.
• Attend professional development opportunities for advisement and the college; serve on various university committees.
• Coordinate with the Registrar’s Office and other higher education institutions to help students navigate the transfer process and the successful articulation of courses.
• Compose personalized communications to students while utilizing template components and incorporating current marketing messages. Create and maintain email templates for select DSU Online Programs.
• Provide feedback, recommendations, and ideas for improving the overall online student experience.
• Support projects and initiatives as assigned.

Qualifications

• Bachelor’s degree in a related field required; Master’s degree preferred.
• At least two years’ experience in high-volume customer service required; experience working with diverse populations, in higher education and/or academic advising preferred.
• Proven ability in using Microsoft Word and Excel, databases, and cloud applications (Google, OneDrive, etc.).
• Experience with computer information systems, including a CRM system, desktop applications, online processes, and data processes preferred.
• Demonstrated understanding of, and ability to follow, the Family Educational Rights and Privacy Act (FERPA).
• Excellent oral and written communication skills, with the ability to respect others, share information appropriately and offer assistance as necessary.
• Strong organizational and interpersonal skills, including the ability to work well with faculty, staff, and students.
• Ability to build rapport with prospective and existing students and provide timely, accurate information.
• Ability to be team player, while individually setting goals and prioritizing work to maximize efficiency, meet deadlines, and handle escalating issues calmly and appropriately.
• Familiarity with Dixie State University, its history, mission, policies, procedures and programs is preferred.
• Knowledge of foreign languages and cultures, as well as working with adult learning and/or first-generation learners, is highly desirable.

Supplemental Information

POSITION DETAILS, COMPENSATION AND BENEFITS: Full-time professional staff (overtime-exempt) position. Annual salary of $38,500+ depending on qualifications & experience. Desired start date of January 2022. Excellent benefits package included that begins on start date; includes medical, dental, vision, employee assistance and wellness programs, life, disability, retirement, undergraduate tuition waivers for employees and eligible dependents, as well as paid holidays in addition to sick and vacation leave accruals. See https://humanresources.dixie.edu/employee-benefits/ under 'Benefits Summary' for more details.

ELECTRONIC APPLICATION PROCEDURES: Application review begins December 14, 2021 . Submit application materials (including resume contents and contact information for three professional references) and upload cover letter electronically. If, because of a disability, you need special services or facilities in order to apply for this opening, please call the Human Resources Office at (435) 652-7520.

ABOUT THE UNIVERSITY: Dixie State University (DSU), soon-to-be-called Utah Tech University starting July 1, 2022, is an open, inclusive, comprehensive, polytechnic institution, committed to exceptional student learning and success that has adopted an instructional approach of 'active learning. active life' and a culture of innovation and entrepreneurship. We seek faculty and staff committed to creating an active, applied and career-oriented learning environment that is student-centered. Established in 1911 as a community college and in 2013 as a state university, our university is located in picturesque southwestern Utah with its red rocks, desert climate, over 300 days of sunshine annually, and featuring easy access to world-class outdoor recreational opportunities. The nearest metropolitan area is Las Vegas, NV (120 miles), with amenities such as an international airport and professional sporting teams. Click here to learn more about the University.

DSU is a fast-growing Utah public institution of higher education, with more than 12,000 students. We offer over 230 programs, including masters, bachelors, associates, certificates, endorsements, minors, and/or emphases. We seek to recruit and retain diverse and ambitious faculty and staff who bring new ideas, possess values and career aspirations aligned with the mission and vision, and are inspired to build a premier open, inclusive, comprehensive, polytechnic university. DSU is an Equal Opportunity / Affirmative Action employer; the President and employees of DSU are fully committed to Affirmative Action and within its programs and activities, including in admissions and employment. DSU does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or DSU’s non-discrimination policies:

• Director of Equity Compliance / Title IX Coordinator: Hazel Sainsbury - titleix@dixie.edu , HCC 579, 435-652-7747.
• Deputy Title IX Coordinator: Abby Del Giacco - titleix@dixie.edu , 435-652-7731.

For further information regarding non-discrimination, please visit https://titleix.dixie.edu/ or contact:

• U.S. Department of Education, Office of Assistant Secretary for Civil Rights, ocr@ed.gov , 800-421-3481.
• U.S. Department of Education, Denver Regional Office, ocr.denver@ed.gov , 303-844-5695.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification.