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Chief Analyst - CRM Strategies

Extended Job Title

Chief Analyst - CRM Strategies

Org Level 1

Texas Tech Univ Health Sciences Ctr

Org Level 7

301005 - SHP Admissions and Student Aff Lbk

Position Description

Performs specialized analytical duties in the operation and maintenance of assigned area. Responsibilities include collecting, analyzing and developing data relative to area, making recommendations and assisting in implementation of projects. Work is performed under general supervision with latitude for independent judgement in accordance with established policies and procedures.

This position can work on campus, remotely or set a hybrid schedule.

Requisition ID

26556BR

Travel Required

Up to 25%

Pay Grade Maximum

Salary commensurate with related education, experience and/or skills.

Major/Essential Functions

This individual will support the SHP Customer Relationship Management (CRM) team by providing overall management of the CRM functionality to include applications, document management, inquiry and prospect data uploads, queries and reporting, communication support, event management, user training, and system integrations. Individual will oversee the day-to-day administration and management of the Slate CRM platform for the School of Health Professions instance.

This position can work on campus, remotely or se a hybrid schedule.

Job Functions
Responsible for the overall design, administration, maintenance, and support of the Technolutions Slate CRM platform.

Provide CRM administrative support for the SHP Office of Admissions and Student Affairs leadership team.

Work collaboratively to support the SHP Office of Admissions and Student Affairs (Recruitment and Engagement, Prospective Student Advising, Application, Admissions, Enrollment Management, Digital Marketing, New Student Onboarding) leadership team.

Provide overall management of the Slate CRM functionality to include applications, document management, inquiry and prospect data uploads, communication support, event management, user training, and system integrations.

Oversee the day-to-day administration and management of the Slate CRM platform for the School of Health Professions instance.

Design, maintain, and enhance custom online portals for prospects, applicants, admission committees, admitted and current students.

Works as part of the SHP Slate team to ensure integrity of prospect/applicant/student data, and assists with routine daily, monthly, and yearly data quality and integrity checks to maintain accuracy of prospective student data (e.g., bounced email addresses, finding duplicate records and consolidating, correcting preferred names, etc.).

Perform system configuration, maintenance, enhancement, and quality control processes for all online applications, from submission through decision release.

Responsible for integration of admission and student information data systems between Slate CRM and Banner, Axiom, Xtender, Liaison Applications.

Responsible for data import for all inquiries, prospects, and applicants from internal and external systems and vendors.

Provide support of Slate's functionality in the areas of applications, event management, queries, form development, document management, communications, workflow maintenance, data uploads.

Provide integration support for data needs with outside vendors (ie. Banner, Axiom, Xtender, WebAdmit Application, etc..)

Create and maintain comprehensive documentation for all processes in Slate, and data integration between Slate and other systems.

Identify, collaborate, and incorporate new Slate CRM functionality and enhancements; to include timelines, testing, documentation, and execution of a training plan.

Primary technical liaison for Slate CRM.

Provide end user training and support, to include managing user accounts, profiles, permissions, and onboarding new users.

Support new SHP CRM initiatives.

Be an active member of the Slate community, to include but not limited to; attend the annual Slate Summit conference, webinars, and other professional development opportunities

Demonstrate integrity, professional maturity, commitment and accountability according to the five values described in our Values-Based Culture: One Team, Kind Hearted, Integrity, Visionary, Beyond Service.

Contribute to the overall success of the University and SHP by performing other duties as assigned.

Observe work safety rules.

2 Letters of Recommendation are required.

Grant Funded?

No

Pay Grade Minimum

Salary commensurate with related education, experience and/or skills.

Pay Basis

Monthly

Work Location

Lubbock

Campus

HSC - Lubbock

Department

SHP Admissions and Student Aff Lbk

Required Attachments

Cover Letter, Recommendation/Referral, Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group

Business Professionals

Shift

Day

EEO Statement

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

Bachelor's degree required plus five years progressively responsible related experience.

This position can work on campus, remotely or set a hybrid schedule.

Does this position work in a research laboratory?

No

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx .

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