Requisition ID: req3413
Job Title: Seasonal Associate - Bookstore
Location: Columbus Campus
Employment Type: Staff
Employment Status: Student Employment
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Compensation Range: 13.00 - 13.00
Schedule: Works morning, mid-day, evening, possible
weekends, and other odd hours as assigned.
The Temporary Retail Bookstore Associate provides support to the
bookstore team during peak periods at the beginning of each
semester. This position will provide cross-functional assistance to
the textbook department, web order fulfillment, and retail
operations team to complete daily activities and projects in the
bookstore. This role will work as a member of a team to perform
customer service tasks to meet the needs of prospective customers
and promote Bookstore sales.
CORE COMPENTECIES REQUIRED
Professionalism, Managing Work Continuous Improvement,
Customer/Student/Employee Focus, Collaboration, Positive Approach,
Quality Orientation, Leveraging Feedback, Communication, Planning
ESSENTIAL JOB FUNCTIONS
Greets each customer and provides an excellent customer service
experience. Works in the web order department, tech and supplies
center, and/or apparel department, as assigned. Assists customers
in locating product in the facility or online. Answers questions
and provides support to customers during their shopping
Answers phone inquiries, as necessary. Resolving routine problems
and directing issues to the correct resolving authority.
Communicates effectively with leadership regarding issues and
escalates, as necessary.
Financial and Inventory
Conducts sale transactions at a cash register. Maintains a balanced
drawer at the register and accurately cash handles. Assists the
Bookstore leadership team to ensure product is displayed and/or
represented on the sales floor.
Assists with retail floor recovery and stocks books or merchandise,
Other Duties as Required
Attends all required department meetings and training.
Works a flexible schedule including overtime as required and
approved to meet workload demands
KNOWLEDGE, SKILLS, and ABILITIES
Knowledge of: basic customer service; retail environments;
Skill in: verbal and written communication; organization; customer
service; conflict resolution; application of job software;
performing mathematical calculations including addition,
subtraction, multiplication, decimals, percentages and
Ability to: develop and maintain effective working relationships
with associates, vendors, students, telephone users and general
public; maintain confidential and sensitive information; use good
judgement; perform complex tasks and prioritize multiple projects;
effectively communicate information in oral and written forms;
excellent listening skills and participant in collaborative work;
effectively work with persons of varying cultures and diversity;
problem solve effectively; exhibit a pleasant public manner and
telephone etiquette; work independently.
Unusual Physical Requirements
Employee regularly stands for extended periods of time and walks.
Regular uses hands to lift and reaches with hands or arms. Employee
converses verbally with others in person. Vision demands include
relatively detailed vision. Employee frequently interacts with
customers and employees. Employee climbs or balances, stoops,
kneels, crouches or crawls, and lifts up to 50 pounds.
Typical office environment.
Knowledge, Skills and Abilities:
Minimum Qualifications: Minimum Qualifications:
At least 16 years of age. State Motor Vehicle Operator's License or
demonstrable ability to gain access to work site(s).