Student Support Assistant (OPS)
Health Education Center
Key Position Information:
Strong customer service skills to include:
- Greeting and directing students
- Test Proctoring
- Assist with registration
- Campus tours, events and activities
This class is the first of three levels in the Student Support
series. Incumbents provide basic organizational or process
information and services to students and prospective students.
Responsibilities may include providing admissions information to
prospective students; providing information on academic
requirements and processes, financial aid, and registration
processes; processing payments; reviewing documentation for
alignment with College requirements; administering standardized
tests, entering and tracking data; and maintaining records of
results, activities, or student status.
High School Diploma or equivalent (GED).
Two years clerical or office experience.
* An equivalent combination of education and experience sufficient
to successfully perform the essential duties of the job may be
acceptable in lieu of those requirements listed above.
- Applicable academic programs, financial aid, extracurricular
programs, and/or related services;
- Customer service principles;
- Recordkeeping principles;
- Computers and related software applications.
- Providing program support;
- Maintaining confidentiality;
- Preparing and maintaining records;
- Using a computer and related software applications;
- Communication, interpersonal skills as applied to interaction
with subordinates, coworkers, supervisor, the general public, etc.
sufficient to exchange or convey information and to give and
- receive work direction.
- Positions in this class typically require: reaching, standing,
walking, grasping, feeling, talking, hearing, seeing and repetitive
- Sedentary Work: Exerting up to 10 pounds of force occasionally
and/or a negligible amount of force frequently or constantly to
lift, carry, push, pull or otherwise move objects. Sedentary work
involves sitting most of the time. Jobs are sedentary if walking
and standing are required only occasionally and all other sedentary
criteria are met.
These duties are a representative sample; position assignments may
Provides information to students on academic programs, financial
aid, internships, careers, study abroad programs, and/or other
Daily - 30%
Collects, reviews, and verifies financial data and academic records
submitted by students.
Daily - 30%
Processes student financial aid information, which includes:
verifying eligibility for applicable Federal and State aid
programs; compiling necessary documentation; and performing related
Daily - 25%
Prepares a variety of correspondence including award letters,
applications, records, and/or related documents. Maintains records
Daily - 15%
Performs other duties of a similar nature or level.
To apply, visit https://web.spcollege.edu/hrapp/job/4599
The Board of Trustees of St. Petersburg College affirms its
equal opportunity policy in accordance with the provisions of the
Florida Educational Equity Act and all other relevant state and
federal laws, rules and regulations. The college will not
discriminate on the basis of race, color, ethnicity, religion, sex,
age, national origin, marital status, pregnancy, sexual
orientation, gender identity, genetic information, or against any
qualified individual with disabilities in its employment practices
or in the admission and treatment of students. Recognizing that
sexual harassment constitutes discrimination on the basis of sex
and violates this Rule, the college will not tolerate such conduct.
Should you experience such behavior, please contact Pamela Smith,
the director of EA/EO/Title IX Coordinator at 727-341-3261; by mail
at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at