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Account Technician II - Billing and Receivables

Western Illinois University
Illinois, United States
Salary Not specified
Posted date
Nov 29, 2021

View more

Position Type
Administrative, Student Affairs, Financial Aid
Employment Level
Employment Type
Full Time
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Account Technician II - Billing and Receivables

  • Work Department: Billing and Receivables
  • Class Title/Code: Account Technician II (3852)
  • Effective Date: Nov 22, 2021
  • Responsibilities:
    The main purpose of this job is to assist with phone calls in a courteous, professional manner and perform clerical functions as required for the efficient flow of accounts receivable information.
    • Processes Batches on a Daily Basis.
      • Mail-in payments
      • Perkins payments
      • SCA payments
      • Various miscellaneous charges, such as returned checks, parking tickets, catering, etc.
    • Balances cash drawer on a daily basis and prepares deposit.
    • Automatic Payment Plan
      • Reviews and inputs various fields from the Automatic Payment Plan Agreement
      • Contacts student/parent if clarification needed concerning the agreement
    • Authorization Statements (Hold #8 AS & PA)
      • Reviews Authorization Statements to determine if eligible to use
      • Notifies student or parent if not eligible to use authorization statement
      • Request refunds based upon Authorization Statement
    • Veterans Services
      • Assists veterans with processing necessary paperwork for their GI Bill
      • Transmits certification documents to the Regional VA Office
    • Back up for Third Party Billing
      • Monitors student accounts with third party awards daily; coordinates with the Financial Aid Office to ensure that awards received through third party billing are recorded properly to their system
      • Advises and consults with students, third parties or other campus offices regarding conflicts in aid or changes; researches and resolves issues; updates Financial Aid screens to adjust back feeds when needed
      • Prepares and sends billing statements to the third-party agencies for both systems generated bills for contract accounts and for non-contract accounts through WIUP component
      • Prepares deposits/batches for monies received from third party; forwards departmental deposits to supervisor for review and approval before forwarding to posting area
      • Contacts third party agency representatives concerning payment status
      • Places administrative hold on student's account if funds have not been received from third party agency by predetermined deadline and monitors for removal with payment
    • Back up on Perkins
      • Helps contact (corresponds, phone call, e-mails, in-person) borrowers regarding rights and responsibilities as a borrower under a federal loan program. Assists borrowers in meeting requirements of Federal Regulations, including but not limited to detailed repayment information and loan exit counseling; applies administrative holds to the borrowers' accounts when not in compliance with regulations. Interprets regulations and develops and enforces procedures to ensure program remains within regulations.
    • Hold #8 O
      • Forwards information to Financial Aid when student is requesting a loan return
      • Places hold to prevent refunds based upon information received from various offices
      • Follows up on holds to resolve issues in a timely fashion
    • Reviews all other correspondence and sends out appropriate letters
    • Help answers line 298-1831, 1832 and 298-1295
    • Perkins
      • Updates name and address
      • Records loan advances
      • Prepares batch document for Perkins payments and forwards accordingly
      • Balances cash and receivables daily
      • Attempts to locate debtors, when mail has been returned
      • Mails paid in full promissory notes
      • Places and monitors administrative holds placed on borrowers
    • Back up on e-mail correspondence and replies to e-mail or forwards to the appropriate personnel to respond
    • Transfer Restrict Entries
      • Reviews weekly Transfer Restricted transactions
      • Calculates Transfer Restrict Entries based on Authorization Statement
    • Employee on Call
      • Reviews account detail and file of students who request STL, registration exception, and transcript release exception
      • Meets with students to discuss decision based upon the above review
      • Meets with students who have concerns about their account detail
    • Files the paperwork to be approved by the state for Record Retention.
  • Required Qualifications:
  • Any one or any combination of the following types of preparation:
  • work experience performing duties comparable to the next lower level of this series
  • college course work in accounting
  • college course work in any curriculum

  • that totals 1.0 unit according to the following conversion rates:
    • 2 years of "a" = 1.0 unit
    • 9 semester hours of "b" = 1.0 unit
    • 90 semester hours of "c" = 1.0 unit

    Amounts of experience or training less than those listed above should be converted to decimal equivalents of 1.0 unit and added together when computing combinations of the different types of preparation

    For more information about the lower levels of this series, please refer to:

    Class Spec Document (
  • Starting Salary: $13.292/hour
  • Application Deadline: Dec 6, 2021

Employment - Information & Instructions
Complete an Employment Application online. Submit supplemental application materials, which may include transcripts, licenses, certifications, resume, and a copy of the DD214 (if applicable), via email to

All application materials are due in the WIU Human Resources Office no later than 4:30 p.m. the day of the application deadline.

Western Illinois University is an Affirmative Action and Equal Opportunity employer with a strong commitment to diversity and a non-discrimination policy that includes sex, race, color, sexual orientation, gender identity and gender expression, religion, age, marital status, national origin, disability, or veteran status.

For questions regarding the application process, please contact:

Human Resources Office
Sherman Hall 105
1 University Circle
Macomb, IL 61455

Phone: (309) 298-1971 ext. 1
Fax: (309) 298-2300


Open: Monday - Friday; 8:00 a.m. - 4:30 p.m.

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