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Success Coach, Retention and Graduation (KSAS)

Employer
Johns Hopkins University
Location
Maryland, United States
Salary
Salary Not Specified
Date posted
Nov 23, 2021

The Center for Student Success is seeking aSuccess Coach for Retention & Graduation (KSAS). This position has the purpose of facilitating student success, retention, and graduation, and will serve as the primary point of contact for a special caseload of students who have been or are at-risk of being separated from the University. Through success coaching and academic advising, this individual will connect with students during their time away, assist with the transition back to the University, develop holistic success plans, and coach students to reach their graduation goals.

Specific Duties & Responsibilities:

Success Coaching & Academic Advising (50%)

    Serve as the primary academic advisor & success coach for identified at-risk students to include: students on and returning from academic dismissal, students on and returning from extended personal leaves, high-risk probation students, and students who fail to graduate with their intended cohort. Develop and implement student success plans for returning students. Help students to persist by assisting with proactive academic planning, creative problem solving, and connection to academic and non-academic resources. Through frequent meetings, coach students through personal, academic, and social challenges that may arise. Provide early interventions to identify and communicate with “at-risk” students identified by faculty in each academic term.

Tracking & Communication (30%)

    Track student progress by running reports, analyzing student data, and communicating with students regarding reinstatement, registration, grades, and graduation.
    Create and maintain records of students separated from the institution for the purpose of reinstatement. Create and maintain a communication schedule to keep in contact with separated students. Coach students through the reinstatement process.

General Advising Tasks (15%)

    Assist with course planning and registration Troubleshoot problems with registration and refer students to support services to facilitate success Advise undergraduates on academic opportunities and requirements, policies and procedures Communicate to students the process and deadlines for graduation processing. Create and maintain accurate academic records through the use of degree audit software and SIS, document student meetings and notes in the student information database. Certify students’ official degree completion.

Collaboration & Programming (5%)

    Work closely with the Office of Student Outreach & Support and the Associate Director for Student Engagement to share information and manage student cases

    Collaborate with faculty, staff and students to develop programs, services or opportunities to support the success of returning students.

    Work closely with key campus partners (Career Center, Financial Aid, Student Life, Academic & Student Services, Residential Life) to ensure that this role functions effectively in connecting advisees to campus resources.

Minimum Qualifications (Mandatory):

    Master’s Degree in Counseling, Higher Education, or related area required. At least three years’ experiencewith higher education advising and retention experience. Experience in leveraging passion and dedication for student success into measurable outcomes that improve the student experience.

* Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Preferred Qualifications:

    Demonstrated success in improving student retention rates, graduation rates and student satisfaction is preferred.

Special Knowledge, Skills & Abilities:

  • Understanding of student development theory and current academic advising practices.
  • Ability to interact productively with faculty, administrators, students and other academic and administrative departments.
  • Excellent communication and consensus building skills.
  • Ability to thrive in a high accountability environment.
  • Demonstrated success in providing friendly, high quality customer services and effective outreach abilities.
  • Knowledge of best practices for student retention initiatives.
  • Knowledge of at-risk student populations and interventions.
  • Excellent organization skills and attention to detail.
  • Ability to use common technology platforms.
  • Demonstrated cultural competence.
  • Ability to provide academic coaching or success coaching to at-risk student populations.
  • Knowledge of high achieving student populations.
  • Knowledge of co-curricular academic experiences necessary for a comprehensive undergraduate experience.

Technical Qualifications or Specialized Certifications:

    Demonstrated proficiency with Microsoft Office, social media, website management, and other relevant technology.

Classified Title: Student Success Advisor
Working Title: Success Coach, Rentention & Graduation
Role/Level/Range: ACRP/04/MD
Starting Salary Range: Commensurate with experience
Employee group: Full Time
Schedule: M-F, 8:30am - 5:00pm
Exempt Status: Exempt
Location: ​​​​​​​Homewood Campus
Department name: ​​​​​​​Center for Student Success
Personnel area: University Student Services

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Homewood Campus


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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