Cloud Systems Administrator I

Job Description

The Collaborative Computing Solutions (CCS) department within the Division of IT at Virginia Tech is working to ensure that faculty, staff, and students at the university have access to robust tools and environments to empower innovation and collaboration at all levels. To support this mission, CCS is seeking a talented Cloud Systems Administrator I to join our team.

About CCS
CCS directly manages the following services for Virginia Tech
- University Email Services (Gmail and Exchange Online)
- VT SaaS Offerings (G Suite for Education, Office 365, and Slack)
- Cloud Accounts and Services (AWS and Azure)
- Secure Virtual Environments (Hyper V)
- VT Active Directory

Responsibilities include:
- Monitor and manage the health of Virginia Tech supported PaaS and SaaS applications
- Develop, refine, and conduct knowledge transfer opportunities related to PaaS and SaaS applications including knowledge base articles, user groups, and in-person training courses
- Ensure data retention, availability, scalability, backup and recovery of the PaaS and SaaS solutions
- Diagnosis, troubleshoot, and consult with users regarding PaaS and SaaS applications
- Ability to work both independently and in a team environment  
- Create and maintain up-to-date documentation of services and functions
- Consult with faculty, staff, researchers and IT partners to advise them on best practice strategies for using and integrating with Cloud solutions at Virginia Tech
- Follow established policies, procedures and best practices to ensure operational excellence and efficient workflow

Required Qualifications

- Bachelor’s degree in Computer Science, Information Systems, IT related field or 4 years equivalent work experience in a related field
- Strong analytical, organizational and problem-solving skills, excellent communication skills and the ability to provide leadership in assigned areas
- Ability to programmatically solve problems and automate repetitive tasks in a common scripting or programming language such as PowerShell, Python and/or VBScript
- Working knowledge of fundamental LAN/WAN technologies and IP protocols such as HTTP, DNS, DHCP, NTP, NFS including TCP/IP networking (IPv4/IPv6)
- Ability to work both independently and in a team environment  
- Ability to exercise confidentiality, good judgment, and critical thinking when working with sensitive issues
- In order to comply with export control laws, this position is restricted to a U.S. Citizen or Lawful Permanent Resident

Preferred Qualifications

- Master’s degree in Computer Science, Information Systems, IT related field or 6 years equivalent work experience in a related field
- Experience using Microsoft System Center products, including SCCM and SCOM
- Experience with 3rd-party cloud solutions such as Microsoft Azure, Amazon AWS, and Google Compute Platform
- Working knowledge of data encryption related to SSL/TLS and PKI certificates
- Working knowledge of authentication protocols and other methods of providing security for passwords and network communication, including Multi-Factor Authentication
- Strong skills in preparing reports/documents and presenting information
- Experience in providing security guidance and training to both technical personnel and end-users
- Relevant professional certifications such as MCSA: Office 365, AWS certifications, Azure certifications, SANS, etc.

Appointment Type

Regular

Salary Information

Review Date

12/06/2021

Additional Information

The successful candidate will be required to have a criminal conviction check as well as documentation of COVID-19 vaccination or receive approval from the university for a vaccination exemption due to a medical condition or sincerely held religious belief.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Travis DeGrandi at tdegrandi17@vt.edu during regular business hours at least 10 business days prior to the event.

Advertised: November 22, 2021
Applications close: