PUBLIC CONTACT SPECIALIST (Administrative Support Assistant I)

Recruitment Details

Recruitment Number VA1538 Posting Period
11/22/21 – 12/09/21 On Campus Only Promotional Opportunity No Working Title PUBLIC CONTACT SPECIALIST (Administrative Support Assistant I) Class Title ADMINISTRATIVE SUPPORT ASSISTANT -12/12 Level/Range/Grade 1 Salary Range (From $ to $) $2,912 - $3,829 per month / $34,944 - $45,948 per year (New employees should anticipate being hired at the beginning of the salary range) Department Admissions Office Number of Positions 1 FLSA Code Non-Exempt Status Regular: Permanent (after one-year probationary period) Full-time/part-time (if part-time, indicate time base) Full-time Pay Plan 12/12 CBU/MOU R07 - CSUEU Clerical & Administrative Support Services Quick Link https://jobs.csuchico.edu/postings/6955
Hours Per Day 8 hours during the school year / 10 hours during the summer Days Per Week 5 days during the school year / 4 days during the summer Shift Day
Primary Duties
The Public Contact Specialist provides reception, public contact, and general administrative support for the Office of Admissions. The Office of Admissions supports the areas of enrollment applications, marketing and communications, recruitment and outreach, and a visitor program. Responsibilities include answering phones, greeting visitors and the public, delivering mail, entering data into and retrieving data from constituent relationship management systems, using Microsoft Office and campus software applications, preparing printed materials for dissemination, helping schedule campus tours and appointments, and working at Office of Admissions special events. This position supports all areas of the office and reports to the Assistant Director of Communications and Campus Visits. Day-to-day work is initially performed with direct supervision and detailed instructions changing to an occasional review as more independence is achieved.

For a full description of job duties, please visit: https://csuchico.box.com/v/VA1538-Position-Description

MANDATORY VACCINATIONS :
As of September 30, 2021, the CSU requires all faculty, staff, and students who are accessing campus facilities to be immunized against COVID -19 or have received a medical or religious exemption. Selected candidates should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ . Questions can be sent to: humanresources@csuchico.edu (staff and management positions) or academicpersonnel@csuchico.edu (faculty positions). Knowledge, Skills and Abilities
KNOWLEDGE :
Incumbent must possess:

• Working knowledge of English grammar, punctuation and spelling.
• General knowledge in the use of standard office equipment (computers, copiers, phones) and standard office software packages such as, Microsoft Office (Word, Excel, and Outlook).
• Basic knowledge of applicable University infrastructure, policies, and procedures.

SKILLS :
Incumbent must possess:

• Fundamental writing and presentation skills to effectively communicate standard information.
• Typing and keyboarding skills.

ABILITIES :
Incumbent must have the ability to:

• Understand standard office procedures.
• Use standard office equipment and standard computer software, and quickly learn to use new office support technology systems and software packages.
• Identify and solve standard problems where policy and procedures are referenced and refer more complex problems to appropriate staff.
• Perform standard mathematical calculations of a transactional nature, including tracking and comparing data.
• Respond to routine inquiries and explain standard policies and procedures to others.
• Learn and apply a variety of basic to moderately complex policies and procedures, and able to identify deviations from applicable policies.
• Track and correct clerical recording and processing errors of basic to moderate complexity.
• Perform duties as assigned.

Required Education and/or Experience
The qualifications listed above would normally be obtained through completion of a high school program or its equivalent and one year experience in an office environment. Additional Requirements for this Position
N/A Recruitment Preferences
Preference may be given to applicants with the following as they may be considered specialized skills:

• Experience providing office support in a higher education environment.
• Experience working with and maintaining the integrity of confidential information and materials.

Special Requirements

• California State University, Chico, in accordance with CSU policy, requires that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates.

PHYSICAL REQUIREMENTS
ncumbent/applicant will need to be able to perform the essential job functions (duties) of this position with or without reasonable accommodation. This position alternates between remaining in a stationary position operating a personal computer for long periods of time and frequently moving about inside the office. Must be able to travel across campus to other offices and buildings for meetings and events.

WORK ENVIRONMENT
Work is performed at a busy reception desk in the first-floor lobby of the Student Services Center with occasional noise, busy phone lines, and frequent in-person interactions with visitors and the public. Benefits
This position qualifies for benefits including tuition fee waiver (if eligible). Benefit Information
CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). Eligibility for standard CSU benefits is based on an appointment of half-time or more for a period exceeding six months. Employees appointed less than half-time or less than six months are not eligible for standard CSU benefits but do receive prorated sick leave and vacation.

Eligibility for Affordable Care Act ( ACA ) benefits is based on an appointment of at least three-quarter time, hired to work a minimum of 130 hours per month over the course of the appointment or works an average of 130 hours or more per month during the measurement period. The ACA guidelines provide for health coverage or FlexCash only. ACA does not provide dental or vision plan coverage. About the University and Community
California State University ( CSU ), Chico is a comprehensive and residential public University, holding Hispanic-Serving Institution ( HSI ) designation and operating as part of the 23-campus CSU system. The University enrolls over 17,000 students from diverse cultural, ethnic, and socioeconomic backgrounds, with over half identifying as first-generation college students. Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century.

The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from San Francisco Bay Area. A safe residential community, Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that CSU, Chico stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land and the waters that run through campus.

CSU, Chico is committed to recruiting outstanding candidates who reflect the diverse, intercultural, and intersectional identities of our student body. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of achievement gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and activities that support an inclusive, accessible, and equitable learning and working environment.

The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.
Open Date (posting open date) 11/22/2021 Close Date (posting close date) 12/09/2021 Open Until Filled No Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents
Required Documents

1. Résumé
2. Cover Letter

Optional Documents

1. Optional Applicant Documents