CARES Case Worker

CARES Case Worker

Job No: 506123
Work Type: Staff
Location: Sacramento
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

Working Title

CARES Case Worker

Classification Title

Student Service Professional II

Posting Details

Priority Application Date (Posting will remain open until filled): Sunday, November 7th, 2021

Hiring Preference
Not Applicable

Position Summary

Under the general guidance and direction of the Assistant Dean of Students, the incumbent would offer case management services to a population of undergraduate and graduate students who are referred because they are experiencing basic needs challenges or other unique challenges. The Case Worker will assess support needs and address them through interventions, referrals, and connection to follow-up services.

The Case Worker will work to address the needs of students who struggle with mental health and wellness, relationship conflicts, personality and social adjustment issues, physical health and nutrition, trauma recovery, bereavement, difficulties transitioning to a higher education environment, and victim advocacy. The incumbent will be a true advocate for student success and must possess a demonstrated ability to multi-task and manage a diverse caseload.

The Case Worker is responsible for strategically evaluating new and existing services in order to enhance the student experience and support student success. This requires frequent communication with a variety of campus departments and offices and great attention to detail. The Case Worker must also have the ability to maintain effective working relationships with a variety of campus constituencies, including faculty, staff and students. The incumbent must have the ability to work with minimal supervision and be able to adapt to rapidly changing circumstances. The Case Worker ensures interactions with students are consistently professional, courteous, respectful, and demonstrate quality service behavior. The Case Worker monitors student flow and makes complex decisions on a daily basis. The incumbent must demonstrate sensitivity to the needs of a diverse student/faculty/staff population.

FLSA: Exempt

CSU Classification Salary Range: $ 4,304.00 -$ 6,120.00 Monthly

Hiring Range: n/a

Salary Grade/Range: 1

Recruitment Type: Regular

Time Base: Full-Time

Pay Plan: 12 Months

Work Hours: Monday - Friday 8am-5pm. Hours may vary depending on department need.

Department Information

The Sacramento State CARES office provides support to students who are in crisis or experiencing unique challenges to their education. We coordinate referrals to campus and community resources and offer follow-up support to address a variety of issues including, but not limited to:

• Homelessness
• Food Insecurity
• Crisis Support
• Transportation Barriers
• Mental Health & Wellness
• Physical Health & Wellness

More information: https://www.csus.edu/student-affairs/crisis-assistance-resource-education-support/

Minimum Qualifications

Knowledge and Abilities:

Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.

Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below.

Experience:

Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job‑related field may be substituted for one year of the professional experience.

Education:

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Required Qualifications

1. Experience working with students dealing with sensitive and complex issues.
2. Experience working as part of a case-management support team.
3. Solution-focused approach to student care.
4. Effective verbal and written communication skills and ability to work as part of a team.
5. Strong interpersonal skills.
6. Ability and interest in working effectively with a diverse student population.
7. Ability to multi-task and manage a diverse caseload of students.
8. Ability to work efficiently and effectively, and to adapt to change in a dynamic work environment.
9. Experience using Microsoft Office products including Word, Excel, PowerPoint, and Outlook.

Conditions of Employment:

• Ability to pass a background check.

Preferred Qualifications

1. Master's degree in counseling, social work, student affairs counseling, or related field from an accredited university or expecting to earn a Master's degree within six months of hire.
2. Two years full-time experience in case management
3. Experience in crisis intervention
4. Experience using a student information system, such as CMS/SA used in the CSU system.

Required Licenses/Certifications

N/A

Documents Needed to Apply

Cover letter, resume.

About Sac State

Sacramento State is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to https://www.csus.edu/experience/student-success/" href="https://www.csus.edu/experience/student-success/">student success, https://www.csus.edu/diversity-inclusion/" href="https://www.csus.edu/diversity-inclusion/">diversity, equity and inclusion, https://www.csus.edu/experience/anchor-university/" href="https://www.csus.edu/experience/anchor-university/">community engagement, https://www.csus.edu/university-advancement/" href="https://www.csus.edu/university-advancement/">philanthropy, and https://www.csus.edu/campus-safety/" href="https://www.csus.edu/campus-safety/">campus safety.

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.

Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/disability-parental-leave.html#reasonable-accommodations-interactive-process .

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html .

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery .
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.

COVID-19 Vaccine Certification Information:
CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu
Eligibility Verification
Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa).

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.


Advertised: October 22, 2021 (8:45 AM)
Applications Closes: Open Until Filled

To apply, visit https://careers.csus.edu/en-us/job/506123/cares-case-worker




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