Manager, IT Business Analysis

Job Title
Manager, IT Business Analysis

Agency
Texas A&M University - Corpus Christi

Department
IT Enterprise Applications

Proposed Minimum Salary
Commensurate

Job Location
Corpus Christi, Texas

Job Type
Staff

Job Description

JOB DESCRIPTION:

Texas A&M University-Corpus Christi's IT Business Analysis Manager reports to the Director of Enterprise Applications and leads a team of professionals who ensure that TAMU-CC's Information Technology (IT) applications and systems support TAMU-CC's strategic goals and objectives. This position facilitates people-focused change management strategies to assist with the adoption of projects and initiatives and the changes these activities introduce to the organization while ensuring quality, efficiency, and effectiveness to TAMU-CC's IT data infrastructure.

This position will focus on the people side of change, including changes to business processes, systems & technology, job roles & organization structures. The primary focus will be working with business process owners & project teams to create & implement change management plans that minimize employee resistance & drive faster adoption of the changes impacting employees in the organization.

JOB RESPONSIBILITIES:

IT BUSINESS ANALYSIS TEAM LEADERSHIP (35%)

• Manage employee / team performance by setting objectives, performance metrics and standards and conducting performance reviews and clearly communicates goals and expectations.
• Leads and supports projects / enhancements as needed by facilitating a wide range of initiatives to develop and implement operational business systems.
• Coach, mentor, and implement change management strategies and plans that maximize employee adoption and usage and minimize resistance.
• Proactively identifies improvements to internal work processes / documentation and priority matrices.
• Ensure that all client deliverables meet the organization's quality standards.
• Accountable for the team's day-to-day workload, functions and resources.

METHODOLOGY DEVELOPMENT (25%)

• Supports and implements “people-focused” change management best practices following the ProSci methodology.
• Apply change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Proactive approach to identifying issues and presenting solutions and options, and where appropriate, leading to resolution.
• Focus on business process improvement and procedures across TAMU-CC for both functional and technical customers.
• Organizes workload by planning, managing, monitoring, troubleshooting, negotiating, and reporting the business analyst's effort throughout all phases of a project's / enhancement's lifecycle.
• Analyzes source documents, data base structure, and management report requirements.

STAKEHOLDER COMMUNICATION (15%)

• Represent the IT Business Analysis team within the broader IT function and within the organization.
• Work closely with the business to gain an understanding of business strategy, processes, and services, to create an enhancement roadmap.
• Meet with project teams, IT department colleagues, external vendors, and internal clients to ensure needs are met.
• Develop and manage relationships with relevant stakeholders and their respective requests for analysis.

PRODUCT QUALITY ASSURANCE (15%)

• Understands and works with up and downstream applications of varying size, including the flow of application data.
• Monitoring the progress of projects by tracking activity, resolving issues, and recommending actions; and also providing regular updates on deliverable timeline and project status to senior management and project management.
• Ensure compliance for industry standards based on the needs of the business / data owner for applications and systems requirements associated with any federal, state or TAMUCC business requirements.
• Ensures consistent resolutions for project / enhancement requests and TAMU-CC standards / methodologies; advise on exceptions as needed.

STAFF AND PROFESSIONAL DEVELOPMENT / OTHER (10%)

• Throughout the year, attend educational workshops; review professional publications; establish personal networks; benchmark state of the art practices; participate in professional societies.
• Proactively learn and utilize new technologies, concepts, and procedures as appropriate to project requirements.
• Reads manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements.
• Adheres to internal controls established for department.
• Performs other related duties as required.

QUALIFICATIONS:

• Bachelor's degree in applicable field.
• Seven (7) years working as a Business Analysis / Project Manager, with 3 to 5 years working as Manager of a Business Analysis or intake team.
• Additional education/experience may be considered as a substitution:
• Associate's & 9 years of experience.
• Bachelor's & 7 years of experience.
• Master's & 5 years of experience.
• Excellent communication, analytical, facilitation and negotiation skills.
• Ability to clearly articulate both problems and proposed solutions.

PREFERRED QUALIFICATIONS:

• Experience in higher education, organizational development and / or human resources preferably demonstrated knowledge of higher education organization structure and business practices and the associated systems and platforms (e.g. Student information systems, academic advising, student recruitment).
• Experience and knowledge of change management principles, methodologies, and tools. Ø Experience with implementing applications of all sizes, boutique to ERP level with the demonstrated ability to prioritize and balance multiple tasks or projects.
• Understanding of data security and best practices for balancing availability with security.
• Able to organize/manage multiple priorities and projects coupled with the flexibility to quickly adapt to ever changing business priorities and perform well under pressure.
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Critical thinking and analytical abilities, exceptional communication skills, and strong leadership and collaborative skills, as well as project management skills
• Experience with designing/using documentation for Business Requirements, Functional Requirements / Specifications and Technical Design Documentation. Experience with Business Process Reviews, fit gap analysis and identifying critical success factors.

SALARY:

• Commensurate upon experience.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.


To apply, visit https://tamus.wd1.myworkdayjobs.com/en-US/TAMUCC_External/job/Corpus-Christi-TAMUCC/IT-Business-Analysis-Manager_R-044236-1

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