Identity and Access Management Program Manager

Job Summary

The Identity and Access Management Program Manager has overall responsibility for the day-to-day delivery, support, and continual improvement of Identity and Access Management (IAM) services provided by the Office of Information Technology (OIT). In this role, you will supervise a team responsible for all aspects of supporting and continually improving IAM services. The Program Manager will make day-to-day decisions regarding IAM services and will be responsible for initiating, prioritizing and managing work, and sponsoring projects necessary to deliver and continually improve services, as well as develop and propose strategic IAM service priorities and directions to OIT leadership. The IAM Program Manager will need to develop a keen understanding of current and future objectives for our IAM services and determine how best to organize and manage a team to meet them. The Program Manager will also implement and follow common OIT service management processes for service support, operations, project management and analysis and will participate in defining these common processes. The IAM Program Manager will also serve on the OIT Architectural Review Board.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Vision:

• OIT will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be a premier public university.

Mission:

• OIT enables campus priorities by providing high-value IT services and solutions.

Values:

• Trust, as a foundation for how we engage with one another and with campus partners, along with
• Avid curiosity in how to better support the campus and our stakeholder’s while
• Fostering empowerment and authentic engagement among ourselves and
• Celebrating inclusivity that promotes a sense of belonging while acknowledging that each person is unique and valued.

Strategy:

• OIT will advance learning and discovery by delivering high-value reliable IT services and solutions that:
• Provide a fluid and adaptable academic and student experience
• Enable research competitiveness and
• Deliver core infrastructure and enterprise IT services for business effectiveness.

Based on our departmental goals and our commitment to diversity and inclusive excellence, OIT particularly welcomes applications from candidates whose knowledge, skills, and abilities, and desire to contribute to an inclusive campus environment, will help us achieve our vision of a diverse and inclusive community.

What Your Key Responsibilities Will Be

Program Management:

• Supervise Identity and Access Management staff and daily operations, providing leadership and support to a team of approximately seven individuals.
• Oversee the on-going value and effectiveness of the OIT IAM services. Ensure that the services are meeting the established objectives and business needs within the established budgets and if not, determine the appropriate actions to take and lead the service team to take them. Work with OIT and campus stakeholders and analyze metrics and customer feedback to determine what continual improvements to make, and what work and projects to initiate and prioritize.
• Use feedback from customers and stakeholders to propose strategic priorities and directions for services. Participate in and facilitate strategic planning activities and provide analysis on how to implement plans and the impact of plans to budget and staffing.
• Manage relationships and service level performance of vendors. Establish and maintain working relationships and shared expectations and performance agreements with other service providers including OIT, other campus, or university system office providers.
• Work with OIT Budget and Finance Office and OIT leadership to establish an appropriate budget, based on program objectives, and effectively manage to it.

Day-to-Day Operations:

• Manage day-to-day service operations by effectively implementing common OIT processes for service operations including incident management, problem management, and request fulfillment. Also implement OIT processes for configuration management and change management. Work with OIT process owners to ensure common OIT processes meet service needs.

Architecture Review Board (ARB) Participation and Representation:

• Function as a member of the campus ARB as an IAM expert by participating in reviewing proposed technology solutions, making architectural recommendations, developing, and documenting technical standards or patterns, and leading specific design and/or architecture decision-making efforts. This includes being temporarily assigned to specific projects or teams to lead and facilitate an architectural or technical design decision, or transfer domain specific technical knowledge to the team.

Professional development:

• Maintain proficiency, certifications, and acquire knowledge by reading trade journals, attending conferences, seminars, and classes, participating in discussions with colleagues, peer institutions, and consulting with vendors.

What You Should Know

• This position may be either primarily remote or a hybrid of remote and on-site.

• All University of Colorado Boulder employees are required to comply with the COVID-19 vaccine requirement . New employees must provide proof of vaccination or receive a medical or religious exemption within 30 days of employment.

What We Can Offer

• Annual salary range for this position is $100,000 to $115,000.

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements
Be collaborative. Be game-changing. Be Boulder.

What We Require

• Bachelor’s Degree from an accredited institution or a combination of education and experience as detailed below maybe substituted for the degree on a year-for-year basis.
• 5 years of experience as an IT analyst, program, product, or project manager that includes defining services or products, requirements management and prioritization, and responding to direct customer feedback.
• 3 years of direct supervisory experience over team of three or more IT professionals.
• Experience with Product Roadmap development and influencing key team members for agreement on business priorities.

What You Will Need

• Excellent leadership and motivational skills – possessing a willingness to empower as well as inspire commitment and positive attitude in the team.
• Demonstrated excellent written and verbal communication skills with the ability to communicate with team members at various levels, including leadership.
• Proven ability to quickly learn new technologies and new processes.
• Demonstrated strong interpersonal and communication skills, particularly strong customer skills interacting with key stakeholders.

What We Would Like You To Have

• 1 year IT project management experience.
• Understanding and knowledge of software development, system administration, or data integrations.
• ITIL v3 certification.
• Experience with the Agile Framework, working with Agile Delivery Teams, using Agile / Scrum / Kanban.

Special Instructions

To apply, please submit the following materials:

1. A current resume.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by January 2, 2022 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu