OUTREACH SPECIALIST

OUTREACH SPECIALIST

University of Wisconsin - Milwaukee

Position Number: 00603021

Introduction (Description of School/College/Dept/Program)
The School of Continuing Education (SCE) at the University of Wisconsin-Milwaukee (UWM) is looking a hands-on, energetic, organized, and detail oriented individual to join a team of professionals in a dynamic, fast-paced, educational environment. The School of Continuing Education is the largest provider of professional development in Southeastern Wisconsin providing year-round lifelong learning through varied venues including short courses, workshops, and certificate programs. UWM SCE delivers online and blended instruction as well as educational opportunities via traditional classroom interaction in our state-of-the-art classrooms in downtown Milwaukee, and customized, onsite instruction at business locations and other unique locations throughout the city, region, and country.

Job Summary
This position will function in a team environment, leading the planning, development, delivery, logistics, administration, and evaluation of face-to-face and online non-credit courses in Elastomer Technology, Electrical Engineering, Facility Management, Industrial/Mechanical, Plastics Technology, Architecture, Sustainability and Water Technology programs areas. The incumbent is expected to support SCE's commitment to ‘leading change' through competency-based programming, promoting local and global collaborations, and introducing innovative programming to remain current with customer needs and changes in the work world. The successful candidate will assist the program director and business development manager with day-to -day operations of the program areas, including the scheduling of classes and instructional staff, promotion, and publicity tasks, writing and editing marketing copy and related tasks.
SPECIFIC DUTIES AND RESPONSIBILITIES INCLUDE:

Plan, coordinate and implement program activities

• Manage instructor relationships - including scheduling, directing travel arrangements, material coordination, contracting activities, and classroom preparation
  
• Manage participant relationships - answer curriculum-based questions from students, start-up programs/introduce instructors, resolve participant disputes, and seek opportunities to interact
  
• Initiate new program areas for program revenue generation, determine curriculum, investigate subject matter expertise needs and identify and recruit new instructors
  
• Write and submit training proposals for customized training and generate additional program revenue; Work with customized training consultants regarding logistics - classroom location, delivery of materials, and communication with participants
  
  Research and Program Development and Evaluation
  
• Research new marketing avenues for traditional and professional associations that support Engineering, Architecture, Sustainability, and Water Technology professionals
  
• Monitor enrollments and use data to identify strategic marketing needs/opportunities
  
• Investigate current trends and determine how best to support training needs
  
• Evaluate the current program activity make go/no-go decisions regarding class cancellations
  
• Evaluate new program formats - such as online training - and timely and relevant topics for new courses
  
  Marketing Activities
  
• Coordinate with SCE marketing staff to develop marketing plans - defining audiences, maintaining “go to” lists, proofing and editing copy and budgets
  
• Assist with promoting and publicity of training and education programs
  
• Write copy and course descriptions when necessary
  
• Review and approve marketing pieces, both print and email
  
• Direct marketing activities for email announcements as needed
  
  Minimum Qualifications
  Required
  
  • Bachelor’s degree required
  • Minimum 3 years relevant work experience including administrative, customer service, and sales
  • Excellent, collaborative, communication skills including the ability to effectively interact with a diverse population
  • Evidence of strong organizational, planning, analytical, and problem-solving skills.
  • Proficiency in Microsoft Office Suite software
  • Ability to maintain flexible hours including occasional evenings and weekends when necessary, to support programs
  
  Preferred Qualifications
  Preferred
  
  • Experience working in engineering/manufacturing/architecture and/or sustainability environment a plus.
  • Master’s degree and/or specialized training or certification in related subject matter including management, engineering, architecture, and/or sustainability
  • Experience working in higher education environment; adult programming responsibilities a plus
  • Proficiency in Web Technology skills with documented experience posting and updating website(s); experience with Word Press and/or Canvas software a plus
  • On-line technology experience facilitating programs or large interactive meetings using software such as Teams and Zoom
  • Project Management experience that demonstrates the ability to successfully plan and execute deadline-driven projects with minimum supervision
  • Demonstrated strong interpersonal skills that establish prior experience engaging and building relationships
  • Demonstrated understanding of cost accounting principles including break-even/profit analysis for individual projects
  
  Application Instructions
  All applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. Applicants must submit a cover letter, resume, and the names and contact information for three professional references. Your cover letter and resume must address your qualifications, experience, and knowledge as it specifically relates to the minimum and preferred qualifications of the position as well as why you are interested in applying for this position. Salary will be based on qualifications and experience.
  
  Application Notes
  For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted” is displayed and you receive a confirmation number.
  
  Legal Notices AA/EO Statement
  
  UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.
  
  Reasonable Accommodations
  
  UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
  
  Confidentiality of Applicant Materials
  
  UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.
  
  CBC and Reference Check Policy
  
  Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.
  
  Annual Security and Fire Safety Report (Clery Act)
  
  For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.
  
  Employment Authorization
  
  In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
  
  Title and Total Compensation Project
  
  The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in 2021. Job duties and responsibilities will remain the same. For more information please visit: wisconsin.edu/ohrwd/title-and-total-compensation-study/
  
  To apply, please visit: https://jobs.uwm.edu/postings/31556
  
  
  
  
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