Senior Student Account Specialist

Founded in 1917, Providence College (PC) is a premier Catholic liberal arts institution steadfastly committed to academic excellence through a dynamic core curriculum, a distinctive Development of Western Civilization Program, and abundant experiential learning opportunities. The only U.S. higher education institution administered by the Dominican Friars, PC is committed to providing a variety of opportunities for intellectual, social, moral, and spiritual growth in a supportive environment. Providence College believes that cultural and intellectual pluralism is essential to the excellence of its academic programs, and strives to foster an academic culture and campus community reflecting the global environment in which we live and work.

The approximately 105-acre campus is situated in Rhode Island’s capital city and is close to the many cultural and educational offerings of Rhode Island’s “renaissance city.” Additionally, Providence is located an hour from Boston and just a few hours from New York City.

For years, Providence College has been recognized in the U.S. News & World Report “Regional Universities – North Category” and has been commended by several other ranking publications.

Posting Details

Position Title Senior Student Account Specialist Overview
Provide administrative support to the office of Financial Services/Student Accounts Essential Duties:
1. Respond to questions posed via telephone and in-person from students and parents often discussing sensitive and confidential information. Monitor and reply to messages and inquiries to the Bursar email account. Assist them in resolving issues regarding their account including financial aid, Nelnet payment plans, etc. Process departmental deposits and student payments as needed.

2. Process ROTC, Outside Scholarship, Third-Party billing, and payments. Process payments through the military billing site as needed. This includes but is not limited to, logging the pending scholarships into the Banner student system, processing checks as they arrive, and billing those OSCH and Third-Party payments that require billing.

3. Process tuition payments made through the SCE office on a daily basis. Track Cashier Sessions to confirm each student listed has paid in full. If no payment is included, confirm that the information provided by SCE (GA, tuition remission, financial aid, etc.) is correct and complete.

4. Coordinate with Student Account Specialists that all sessions are completed and all follow-up is complete. Gather a list of students to be dropped for non-payment each week (confirming that each cashier has made sufficient effort to contact students or parents) and work with the office of Registrar’s office to drop students for non-payment.

5. Act as the first level of problem resolution for parents and students. Assist other Student Account staff members in resolving more complex issues. Marginal Duties:
Perform all other duties as may be required. Education and Experience Required

• High School diploma or equivalent required. Associate’s Degree in a business-related field from an accredited institution preferred.
• Three to five years of related experience or an equivalent combination of education and experience.
• Working knowledge of MS Word and Outlook with a proficiency in Microsoft Excel
• Banner/Ellucian system software preferred by not required
• Excellent organizational and communication skills are also required.
• Ability to work under deadline pressure and prioritize assignments while juggling multiple tasks.
• Spanish speaking/bilingual preferred

Physical Demands

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity is required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the spoken word
• Ability to see within normal parameters
• Ability to hear within normal range
• Ability to move about

Employee Status Full Time Union Status Non-Union Shift: If other, please enter regular schedule. EEO Statement
Providence College does not discriminate against any person because of race, color, national and ethnic origin, sex, gender, except where gender is a bona fide occupational qualification, sexual orientation, gender identity, religion, disability, age, veteran status, or genetic information. The College will develop, and from time to time update, an affirmative action program and will insist on a good-faith effort on the part of its employees to comply with the program. The College will request and expect its agents and those with whom it conducts its affairs to meet the commitment of this important program.
Requisition Number AS567P Closing Date Open Until Filled Yes Special Instructions to Applicants Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * We require all employees to be vaccinated. Are you vaccinated or have a valid medical or religious exemption from receiving a COVID-19 vaccine?
   • Yes
   • No

Documents Needed To Apply
Required Documents

1. Resume
2. Cover Letter

Optional Documents