e-Learning Support Specialist

Classification Title:

End User Computing Spec II

Job Description:

UF Information Technology (UFIT) is currently seeking an intermediate level e-Learning Support Specialist to join e-Learning Support, a unit within UFIT. e-Learning Support aids faculty, staff, and students with e-Learning tools on campus, such as Canvas, VoiceThread, and Qualtrics. Assistance is provided via phone and ticket system.

Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

Some key responsibilities and characteristics of this position are:

• Troubleshooting, analyzing, and recommending appropriate solutions on client issues with e-Learning tools
• Providing expert referral of problems to vendors or computing service providers on campus
• Interacting with clients and service providers by phone, email, ticketing systems, chat systems, and web-based tools
• Testing new educational technologies as they become centrally supported and assist with rollout plans and decision-making process
• Accepting temporary assignments to assist with additional instructional technology support needs within Academic Technology

About UF Information Technology

The UF Information Technology division is comprised of seven departments reporting to the Vice President & Chief Information Officer. The departments reporting directly to the VP & CIO are: Academic Technology, Research Computing, Infrastructure & Communication Technology, Enterprise Systems, Information Security Office, Customer Experience & Resource Planning, and the UFIT Business Center. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit: http://www.it.ufl.edu/vp-cio-office/strategic-plan/ .

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top-5 universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serve a diverse global community. Plus, UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thoughts, background, and experience. Achieving a top-5 public university ranking means we make it a priority to employ and work with people with different backgrounds, cultures, abilities, and ethnicities to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution. We welcome applications from individuals who would bring additional dimensions to the university’s vision and mission.

Expected Salary: $20.12 – $21.56 per hour; commensurate based on education and experience. In addition, the University of Florida offers a very competitive benefits package. https://benefits.hr.ufl.edu/ Minimum Requirements:

Associate’s degree and two years of relevant experience. Or a high school diploma or equivalent and four years of relevant experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).

Preferred Qualifications:

Preferred skills, expertise and experience:

• Administering, building courses in, and/or providing user support for course management systems (especially Canvas)
• Providing technical user support in a higher education setting, including in-depth diagnostics, troubleshooting, and problem-solving
• Experience with varying learning technologies

To be successful in this position, the incumbent must:

• Have exceptional verbal, written, and interpersonal communication skills
• The ability to work effectively with a wide range of constituencies in a diverse community and in an occasionally high-stress environment

Special Instructions to Applicants:

Applicants are requested to submit with their application:

• Cover Letter
• Resume or CV
• Professional References (Minimum of 3)

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. of the posting end date.

This position has been reposted. Previous applicants are still under consideration and need not reapply.

Health Assessment Required: No